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Grand Prairie Ford
- Car Dealers
- Grand Prairie, TX
About this business
Location details
701 East Palace Parkway, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Seemless experience no hassle fast and smooth experience, santos let me know when it was read. was in and out
Business response:
We are thrilled to hear that your visit was fast, smooth, and hassle-free — that is exactly the kind of experience we strive to provide every customer who walks through our doors. It is wonderful to know that Santos took great care of you and kept things moving efficiently. We truly appreciate you taking the time to share your feedback, and we look forward to welcoming you back whenever you need us.
Santos communicated clearly and kept me aware of changes in service as they happened- he did not push unwanted service and respected my requests.
Business response:
Thank you for your wonderful feedback! It is truly great to hear that your service experience was handled with clear communication and genuine respect for your preferences. That kind of attentive, pressure-free service is exactly what we strive to provide every customer who walks through our doors. We will be sure to pass along your kind words. We appreciate you taking the time to share your experience and look forward to serving you again in the future!
Kimiyah checked on me frequently to make sure I was doing okay. Very nice and helpful
Business response:
We are overjoyed to hear about your experience with Kimiyah! It is wonderful to know that her attentiveness and genuine care made such a positive impression during your visit. We are proud to have team members who go the extra mile to ensure our customers feel comfortable and supported throughout the process. Thank you for taking the time to share your kind words, and we look forward to welcoming you back in the future!
Great customer service! Nelson was great, very knowledgeable and very customer service oriented. He was training a very pleasant young man while taking care of me.
Business response:
We are delighted to hear about your wonderful experience with us, Jesse! It is truly rewarding to know that Nelson's knowledge and dedication to customer service made such a positive impression on you. The fact that he was also mentoring a new team member while ensuring you received excellent care speaks volumes about the kind of people we have here at Grand Prairie Ford. We will be sure to pass along your kind words to Nelson and the team. Feedback like yours inspires us to continue delivering the high standard of service o... read more
I waited an hour over what was promised and he was able to work with me and give me a discount
Business response:
We are happy to hear that your experience ended on a positive note! We understand that waiting longer than expected can be frustrating, and we appreciate your patience throughout the process. It is great to know that our team was able to work with you and find a solution that met your needs. Thank you for taking the time to share your feedback and for the five-star rating. We truly value your trust and look forward to serving you again!
Was greeted by staff and taken to Juan who worked quickly to get the payment close ($136) more than what we told him. Then he passed us over to Braylon and he was able to drop it a little more. Everyone was polite and worked quickly for us to get the car and go home.
Business response:
We are overjoyed to hear that your experience with our team was a positive one! It is great to know that you were greeted warmly and that our staff worked diligently to find a payment arrangement that worked for you. Thank you for taking the time to share your feedback. We truly appreciate your trust and look forward to serving you again in the future!
Kimitah was excellent. Always gave updates and was on top of the entire repair process
Business response:
Thank you for taking the time to share your experience with us! It is wonderful to hear that Kimiyah provided such attentive service, keeping you informed and engaged throughout the entire repair process. That level of communication and dedication is exactly what we strive to deliver for every customer. We truly appreciate your kind words and are thrilled that your visit left such a positive impression. We look forward to serving you again in the future!
He was very tentative from start to finish. He was there when I pulled into the service area! On time, Nelson and the young man he was training offered me coffee and was very friendly and very kind! They made me feel welcome and stress free. It was a great visit.
Business response:
Thanks so much for sharing this wonderful feedback! It is truly great to hear that you had such a positive experience with our service team. Feeling welcomed, comfortable, and well taken care of from the moment you arrive is exactly the experience we strive to provide for every customer. We will be sure to pass along your kind words to the team. It means a great deal to know that their attentiveness and friendly approach made your visit stress free and enjoyable. We look forward to seeing you again!
Fast service and excellent quality Nice people, very professional clean job, answer your questions and resolve problems fast and accurate
Business response:
We are thrilled to hear about your wonderful experience with us! Fast, professional service paired with clear communication is exactly what we strive to deliver, and it means a great deal to know that our team hit the mark on all fronts for you. Your feedback is a true reflection of the standards we hold ourselves to every day, and we genuinely appreciate you taking the time to share it. We look forward to welcoming you back whenever you need us!
Frequently asked questions about Grand Prairie Ford
How is Grand Prairie Ford rated?
Grand Prairie Ford has a 4.3 star rating with 11,527 reviews.
When is Grand Prairie Ford open?
Grand Prairie Ford is open now. It will close at 8:00 p.m.