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Grand Prairie Ford
- Car Dealers
- Grand Prairie, TX
About this business
Location details
701 East Palace Parkway, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
I was very pleased. I will recommend all my friends and family to you. I was extremely pleased with the outstanding service I received from the service department. Santos Flores demonstrated exceptional knowledge and professionalism throughout the entire process. He was well-informed about my vehicle, carefully listened to my concerns, and quickly identified exactly what was needed.
Business response:
We are absolutely thrilled to hear about your experience with our service department! It is truly rewarding to know that Santos provided you with the level of care and expertise that you deserved, from listening attentively to your concerns to identifying exactly what your vehicle needed. That kind of thorough, knowledgeable service is what we strive to deliver every time. Thank you so much for taking the time to share your feedback, and we genuinely appreciate your willingness to recommend us to your friends and family. We ... read more
Very friendly with excellent service So your telling me very friendly with excellent service doesn't cut it then you need to look at a new survey
Business response:
We sincerely value your kind words and the time you took to share your experience with us. Hearing that our team delivered friendly and excellent service means a great deal, and it is genuinely encouraging feedback that reflects the standards we strive to uphold every day. We also appreciate your honest thoughts on the survey itself. Your perspective is noted, and feedback like yours helps us continue to evaluate and improve every aspect of the customer experience, including how we gather it. Thank you for being a valued par... read more
Antonio provided excellent customer service during my visit. He was friendly, professional, and took the time to answer all of my questions. He made sure everything I needed was taken care of and kept me informed throughout the process. His positive attitude and attention to detail made my experience at the dealership smooth and stress-free. I appreciate his help and would highly recommend him to anyone visiting the dealership.
Business response:
We greatly appreciate your kind words and are so glad to hear that your visit was a smooth and stress-free experience! It is wonderful to know that you felt informed, well taken care of, and that every question you had was answered with care and professionalism. At Grand Prairie Ford, delivering attentive and genuine service to every customer is something we truly value, and feedback like yours means a great deal to us. We look forward to welcoming you back whenever you need us!
I discussed with Cameron an Estimate I had previously received. Moreover, I wanted to make sure all items could be completed in one day
Business response:
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The service was great. Would recommend to others For the good service on my car
Business response:
We are delighted to hear that you had a great experience with our service team! It truly means a lot to know that the care we put into every vehicle and every customer interaction made a positive impression on you. Thank you for recommending us to others — that is one of the highest compliments we can receive. We look forward to continuing to provide you with the quality service you deserve whenever you need us!
Max was very very helpful and listened and introduced me to a bunch of vehicles that would fit my budget in my needs made it very simple in the buying process and everything was very easy
Business response:
We are glad to hear that your car-buying experience was such a positive one! It is wonderful to know that you felt heard throughout the process and that finding vehicles within your budget and suited to your needs was made simple and straightforward. Thank you for taking the time to share your feedback — it truly means a great deal to our team. We hope you are loving your new vehicle, and we look forward to serving you again in the future!
Best ever Best ever , always good from time to time no complaints, reason why I always come back
Business response:
Thank you so much for the wonderful feedback! It truly means a great deal to know that your experiences with us have been consistently positive, and that you continue to choose us time and time again. That kind of loyalty is something we never take for granted. We look forward to welcoming you back and continuing to provide the level of service you have come to expect. See you next time!
Santos communicated well about my vehicle and even though getting parts took a while, the service got done in a timely manner.
Business response:
We are happy to hear that your service experience went smoothly! It is wonderful to know that clear communication and timely service made a positive difference during your visit, especially when parts availability can sometimes present challenges. We truly appreciate you taking the time to share your feedback. We will be sure to pass along your kind words. Thank you for trusting us with your vehicle, and we look forward to serving you again in the future!
First time at this dealership, Santos provided great service and made sure my truck was delivered to my house when the finish.
Business response:
Thank you for your review, and welcome to Grand Prairie Ford! We are thrilled to hear that your first experience with us was a positive one. It is wonderful to know that Santos went above and beyond to ensure your truck was delivered directly to your home — that kind of dedicated service is exactly what we strive for. We truly appreciate you taking the time to share your experience, and we look forward to being your go-to dealership for all your future automotive needs!
Frequently asked questions about Grand Prairie Ford
How is Grand Prairie Ford rated?
Grand Prairie Ford has a 4.3 star rating with 11,224 reviews.
When is Grand Prairie Ford open?
Grand Prairie Ford is closed now. It will open at 7:00 a.m.