Grapevine Ford Parts

James K. 

on Yelp

3 years ago

I don't understand how this dealership is still in business. $5000 addendum charge on a new Ranger. Who in their right mind would pay that. Look at the other dealers in the area, they are not charging an addendum charge. I honestly don't understand why anyone would buy a vehicle there, why would you pay an addendum charge. Am I missing something? Or do people just not know that they don't have to pay this? Go to pretty much any other dealer in the Fort Worth are in person or online and see the difference. Don't waste 5k on t... read more

Lindsay H. 

on Yelp

3 years ago

I have 4 recalls on my car. I made an appointment to get my car fixed on August 17. I took my car in, they told me to take it home and they would contact me in 4-5 days when they had someone available to fix my car. I have called 4 times and left 3 voicemails and still have not heard from anyone! It's been over 2 months! Terrible terrible terrible customer service! 

Ryan F. 

on Yelp

3 years ago

Worse dealership in all of Texas. They have an addendum for all their new trucks and cars from 5k over MSRP to 20k over MSRP. Looked at a F-250 Platinum and when the sells guy came back, the price was 109k the MSRP was 74k. I laughed at them especially when he tried to explain it as its the MARKET. Ya right no its because I live in Westlake and you are trying to take advantage of individuals with money. They also had dealer add-ons tinted window and some Kahu. I said well I order one they wants to add 5k over on my ord... read more

Roadrunner R. 

on Yelp

3 years ago

They tried to add 500$ onto the cost of the vehicle after saying they could discount off the asking price. Tried to charge for $500 for a spare key and another who knows how much for some tracking app. No thanks. Be up front with your pricing. I do not recommend using this dealer. I had to explain the the Ryan kid about the hybrid system of the car and he was insistent that it had 360 degree camera view which it did not. I drove from okc and it was a wasted trip. The certified Ford had way more scratches than the dealer le... read more

Jim l. 

on Yelp

3 years ago

This dealership ruined my dream car purchase! They damaged my new car and tried to hide it All they needed to do is paint and install a wing and powder coat the wheels. They damaged my trunk lid, window trim and dropped my car off a floor jack damaging my undercarriage. See photos. However, they did the right thing and traded me out of it. But then they kept the gap insurance in the amount of $1,200. 

Jar I. 

on Yelp

3 years ago

Worst place I have ever had to deal with. Have been waiting on a part for months, everyone I call, they tell me it isn't in. I ask to speak to a manager, one is never available. This was a recall on my car, so really needing fixed. Most recent time I called, they sent me to a towing company instead of a manager. I read reviews and they all said how horrible they are, I thought I would give them a chance. Don't do the same. I will find a different dealership. I can truly say I have never written a review but I had to in this ... read more

Doug B. 

on Yelp

3 years ago

What is with this "Addendum"? I asked on the phone and thru email but received no answer. Finally I go down there and test drive a SuperDuty. While appraising my trade I find out that they Jack up the price 10-15k over MSRP. So I went to another dealer who honored my XPlan and I have ordered my first ever Vehicle which will be here in September. There are better Ford Dealers in the area so stay away from this one. 

Anatoly Z. 

on Yelp

3 years ago

No one ever answers calls. When I finally eMailed they called me back. I requested an OFFICIAL quote for parr's and labor, I was told that they can't do that which is a lie, I worked in service and know that just typed up numbers can be changed but printed copy on the official dealers paper is in stone.. It's not the first lie I heard from this dealership so I will take my business and money to the dealer who actually trying to help. I wouldn't buy from them ether nor recommend it to anyone else. 

B E. 

on Yelp

3 years ago

This dealership has what felt like very questionable practices As you can see from other reviews they tried to pass on the cost of the anti theft system and a new key to me as well... for about an additional $1200 or so. The dealer did tell me about the add-ons and said the anti theft system was a mandatory charge but the key was optional. I think it's a foul if the dealer chooses to add something and then try to make the customer pay for it. I told them I didn't even want the system and certainly didn't want to pay extr... read more