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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
I do not recommend The purchase of my 2021 Chysler Pacifica Hybrid vehicle was great, it was a few days later when I noticed the lithium battey was not holding a charge is when the problem started. I went back the Grapevine Ford and spoke with a service advisor and he did not know why my lithium batteries were not holding a charge and told me to check with a Chrysler dealership. Mind you I had just bought my vehicle a few days ago from Grapevine. I was shocked I was turned away when Grapevine Ford prides itself on its custom... read more
Business response:
Hi Cliff. Thank you for bringing this to our attention and for providing your feedback. All of our vehicles are inspected and, to the best of our knowledge, are flaw-free when they leave our lot. We'd like to talk more about your situation to see if there is anything we can do to help. Please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.
Bait and Switch Do you know the old adage of “used car salesman”? These guys are there. These guys are all that. I purchased a vehicle, over the phone with the sales person after I had seen it the day before since I live out of town. They were going to send me the paperwork overnight. Garrey Johnson in finance called me asked me what upgrades or warranties I would like to purchase and I told him I wouldn’t want any of them at this time. So they send me the term sheet on my phone to sign and send back. Mind you it is tiny to ... read more
Business response:
Hi Will, thank you for your feedback. We never want a customer to be frustrated with their experience here, and I am so sorry that was the case with you. My team and I are dedicated to providing exceptional customer service, and we'd like to see if there is anything we can do to make this right for you. Please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.
Lincoln repair experience Awful communications from the service manager. My Aviator was in the shop 31 days. After day 13 he told me the parts were in and repairs should be completed tomorrow. After hearing no update for 4-5 days, I called and emailed many times on days 18-25. On day 26 I received a call back and the communications improved. Work was completed on day 31 and the vehicle was returned to me unwashed.
Business response:
Hi Mark. The entire team here at Grapevine Ford always wants every customer to be confident in their repairs, and I am incredibly sorry for the frustrations you have gone through. We would like to discuss your situation to see if there’s anything we can do to help address your complaints. Please contact me, Venny Diaz, Service Manager, at VDiaz@GrapevineFord.com.
Deceptive Business Practices Do not shop here! Very deceptive business practices. Forcing people to buy warranties and other add ins just to be able to get the special rates. Stay Away!!
Business response:
Hi Mark, thank you for your feedback. We never want a customer to be frustrated with their experience here, and I am so sorry that was the case with you. My team and I are dedicated to providing exceptional customer service, and we'd like to see if there is anything we can do to make this right for you. Please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.
No internet sales Would not discuss price over the phone/txt even though 5 hours away. No sales over the net!! Good luck with that business model in 2023!!
Business response:
Hi David. I appreciate you taking the time to tell us about what you went through. I work with the customer satisfaction team to look into issues, like yours, to ensure we do better. If there is anything we can do to make this right for you, please contact our Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.
I highly DO NOT recommend this deadealership. Shopping for Maverick pickup. Process was good through the selection then we hit the Overlords in the glass bubble. Things came to a absolute standstill. I was willing to pay for the entire purchase but was told I had to put some on a loan. I put "down" a fair portion of the cost. Two hours waiting to get out of the dealership. They escorted me to the waiting room to wait further. I had not had lunch and was starving not that I would have but there was only three candy bars in th... read more
Business response:
Hi Craig. I am so sorry to hear that you are not satisfied with your experience here at Grapevine Ford. My team and I are dedicated to providing exceptional customer service, and we'd like to see if there is anything we can do to make this right for you. Please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.
Terrible dealership with con-type employes Maxwell is great. Everybody else there is dishonest and agreed on a price and after the fact added additional items to the bill of sale and said they wouldn’t sell me the truck unless I got them. Was willing to write a 90k check for the truck and ended up walking out. 10 minutes later they called asking “how can we get your business”. Also made a comment about my income that “if I make so much money why is it a big deal we add on these extra services”. Sharing information about my i... read more
Business response:
Hi. I am incredibly sorry to hear about the situation. We appreciate you letting us know and providing us with this feedback. I work with the customer relations team to help pinpoint and fix errors that occur. We’d like to discuss your concerns further to see if there is anything we can do to make this right for you. Please contact our Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.
Liars Went to purchase a f350 dually. Spoke with Salesman on phone. Was under impression that the package was upper grade of lariat. When I arrived and took a look the truck had no 360 cameras had manual tilt steer column and telescope. Also the tailgate had a old bed liner material screwed to the inside. Missing goose neck ball. They did agree to get me one. The truck had 4300 miles on it. Decided to buy. Already had my financial bank doing the loan. Started paper work and theu wanted a signed credit app. I told them alread... read more
Business response:
Hi. We appreciate you taking the time to provide us feedback. I'm very sorry to hear about your experience. We would like to discuss your situation to see if there’s anything we can do to help address your complaints. Please contact our Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.
Lack of Integrity I'm very disappointed in the services at Grapevine Ford. The lack of integrity at that dealership and the dishonesty. I have never done business at a dealership of this caliber and been misled. Now, I have to file on my insurance pre-existing damage. If not, I have to come out of my pockets roughly 5k. I will be filing a complaint with every agency that deals with dealerships in the state of Texas. I will utilize my resources and connections to make sure no one is done like this again by grapevine Ford. I w... read more
Business response:
Hi Eric. I am incredibly sorry to hear about your situation and the frustration you must be going through. We take customer satisfaction very seriously and I never want a customer to feel ignored like you did. We’d like to discuss your situation and see if there is anything we can do to make this right for you. Please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.5 star rating with 3,278 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is closed now. It will open at 7:00 a.m.