This profile has been claimed by the business owner or representative.
Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Bought the truck from Ford dealership due to what I was Bought the truck from Ford dealership due to what I was told with tons of checks to insure truck is reliable. I didn't make it 100 miles down the road before the def light came on saying I would only be able to drive 50 mph on the remainder of my 6 hour trip. It is my only vehicle which will now have to be in the shop after less than one hour of ownership
Business response:
I am so sorry this happened. I can assure you, we would never intentionally sell an unsafe vehicle. All of our vehicles are inspected and, to the best of our knowledge, are flaw-free when they leave our lot. I would like to speak with you to see if there is anything we can do to make this right for you. Please contact our Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
Bad Service department Do not buy a car from this dealership, I have received 2 safely recalls on my Lincoln MKC, that my car can catch on fire. I have been trying to contact the service Department for 4 months and they will not even return my calls. I have purchased 3 cars from them but I never will again. Buy from a dealership that cares about their customers. Wallace Colvard
Business response:
Hi Wallace. I am terribly sorry for the stress and frustration you have gone through. We take your feedback very seriously and we'd like a chance to look into your experience further to see what we can do to help. Please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
I do not recommend The purchase of my 2021 Chysler Pacifica Hybrid vehicle was great, it was a few days later when I noticed the lithium battey was not holding a charge is when the problem started. I went back the Grapevine Ford and spoke with a service advisor and he did not know why my lithium batteries were not holding a charge and told me to check with a Chrysler dealership. Mind you I had just bought my vehicle a few days ago from Grapevine. I was shocked I was turned away when Grapevine Ford prides itself on its custom... read more
Business response:
Hi Cliff. Thank you for bringing this to our attention and for providing your feedback. All of our vehicles are inspected and, to the best of our knowledge, are flaw-free when they leave our lot. We'd like to talk more about your situation to see if there is anything we can do to help. Please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
Bait and Switch Do you know the old adage of “used car salesman”? These guys are there. These guys are all that. I purchased a vehicle, over the phone with the sales person after I had seen it the day before since I live out of town. They were going to send me the paperwork overnight. Garrey Johnson in finance called me asked me what upgrades or warranties I would like to purchase and I told him I wouldn’t want any of them at this time. So they send me the term sheet on my phone to sign and send back. Mind you it is tiny to ... read more
Business response:
Hi Will, thank you for your feedback. We never want a customer to be frustrated with their experience here, and I am so sorry that was the case with you. My team and I are dedicated to providing exceptional customer service, and we'd like to see if there is anything we can do to make this right for you. Please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
Lincoln repair experience Awful communications from the service manager. My Aviator was in the shop 31 days. After day 13 he told me the parts were in and repairs should be completed tomorrow. After hearing no update for 4-5 days, I called and emailed many times on days 18-25. On day 26 I received a call back and the communications improved. Work was completed on day 31 and the vehicle was returned to me unwashed.
Business response:
Hi Mark. The entire team here at Grapevine Ford always wants every customer to be confident in their repairs, and I am incredibly sorry for the frustrations you have gone through. We would like to discuss your situation to see if there’s anything we can do to help address your complaints. Please contact me, Venny Diaz, Service Manager, at [email protected].
Deceptive Business Practices Do not shop here! Very deceptive business practices. Forcing people to buy warranties and other add ins just to be able to get the special rates. Stay Away!!
Business response:
Hi Mark, thank you for your feedback. We never want a customer to be frustrated with their experience here, and I am so sorry that was the case with you. My team and I are dedicated to providing exceptional customer service, and we'd like to see if there is anything we can do to make this right for you. Please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
MANAGER DIDN’t CARE TO HELP Purchased a vehicle online. Things went well, until time to pickup car. (Wire transfer paid 100% cash sale) Vehicle we were told, could be put on hold up to three days. No mention of this till after the fact. Drove over hour to get car. The wheels fell off the process. Sale manager really didn’t care. Took the excitement out of the day leaving a great deal of frustration. To the salesman credit, he later personally delivering the car late afternoon next day. Salesman was new give him 5 stars, sal... read more
Business response:
Hi Don. Thank you for the feedback, and I am very sorry you felt misled. We will be looking into your complaint further to address the issues you came across. We’d like to discuss your complaints and see if there’s anything we can do to address these concerns. Please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
No internet sales Would not discuss price over the phone/txt even though 5 hours away. No sales over the net!! Good luck with that business model in 2023!!
Business response:
Hi David. I appreciate you taking the time to tell us about what you went through. I work with the customer satisfaction team to look into issues, like yours, to ensure we do better. If there is anything we can do to make this right for you, please contact our Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
I highly DO NOT recommend this deadealership. Shopping for Maverick pickup. Process was good through the selection then we hit the Overlords in the glass bubble. Things came to a absolute standstill. I was willing to pay for the entire purchase but was told I had to put some on a loan. I put "down" a fair portion of the cost. Two hours waiting to get out of the dealership. They escorted me to the waiting room to wait further. I had not had lunch and was starving not that I would have but there was only three candy bars in th... read more
Business response:
Hi Craig. I am so sorry to hear that you are not satisfied with your experience here at Grapevine Ford. My team and I are dedicated to providing exceptional customer service, and we'd like to see if there is anything we can do to make this right for you. Please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.6 star rating with 3,692 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is open now. It will close at 8:00 p.m.