This profile has been claimed by the business owner or representative.
Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Negative experience with Escape recalls, technicians Negative experience with Escape recalls, technicians don’t know how to read diagnostics properly and returned my vehicle with engine light still on. Incompetent technicians or deceiving tactics to receive their rental car while I got charged for a non-driveable vehicle due to fuel injectors recalls. Bad experience to say the least.
Business response:
Hi, thank you for giving us this feedback. It is very important to us to provide a service experience that is efficient, transparent, and friendly to our visitors. I am incredibly sorry to hear about your visit but appreciate the opportunity to understand your issue. If there is anything we can do to address your situation further, or to earn your trust back, please contact me, Venny Diaz, Service Manager, at [email protected].
Was disappointed in warranty coverages not coincident Was disappointed in warranty coverages not coincident with each other. It was explained well by Zack in Finance. The "Buy only what you (apparently) need " slogan used in advertising and financing sound good but it is a trap. In reality its serves no one in the long run. At the end of a car ownership (owner being ready to replace) the dealership and owner are called to evaluate, reconcile, and gain agreement on next steps. And then the new owner must deal with the rating... read more
High pressure salesmen. High pressure salesmen. Always wanting to tack on extras but hard to get them to honor their after sales service. One of the worst anywhere to be found.
Business response:
I am incredibly sorry our team left you feeling pressured to purchase. Thank you for letting us know. We never want a customer to feel pressure to buy, but instead empowered with enough knowledge to make the decision that is best for them. I'd like to speak to you to see if there is anything I can do to address your situation. Please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
Had an appointment at 3 o’clock to get my oil changed and Had an appointment at 3 o’clock to get my oil changed and I left at 5:30. Service advisor was very nice but it’s unacceptable to wait there that long for an oil change when you have an appointment he ended up comping the oil change, which was nice of him, but he said they misplaced my truck. That’s not what you wanna hear from a service advisor,
Business response:
Hi Russell, we appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we’re sorry that your service visit took longer than expected. We appreciate you letting us know, so that we may follow up with our service team about this. We hope to earn your trust back and if there is anything we can do to address your concerns, please contact me, Venny Diaz, Service Manager, at [email protected].
Buyer Beware i would give them a 0 if I could bought a Buyer Beware i would give them a 0 if I could bought a car from them and they said it had some minor damage to it took it home told the sales manager and my sales man that I would have my body shop look at it the next day to see if it had major damage from and it was totaled at some point and if the dealer actually had a tec inspect the car would have seen it there selves went to take it back and they told me to get lost and deal with it so Buyer Beware there a very sket... read more
Business response:
Please note that our sales team has reviewed with you in detail both your contract paperwork and your vehicle’s CarFax report multiple times. Your particular vehicle listed ‘minor / cosmetic’ repair on the history report, which was disclosed to you in full transparency when you signed the report and the disclosure in moving forward with your deal. We do not deal with “totaled” or otherwise branded vehicles and welcome the opportunity to further review the processes utilized to secure your competitive auto loan; or to provide... read more
The dealership took 3 hours for an oil change. The dealership took 3 hours for an oil change. We asked them to take a look at a noise with engine and they said “there is definitely something wrong, but come back later”.
Business response:
Hi, we appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we’re sorry that your service visit took longer than expected. We appreciate you letting us know, so that we may follow up with our service team about this. We hope to earn your trust back and if there is anything we can do to address your concerns, please contact me, Venny Diaz, Service Manager, at [email protected].
Terrible dealership. Terrible dealership. The lied about hidden fees for 24 hours, 3000 dollars worth. Offered me 5k less than what my trade in was worth and On top of that their financial department couldn't understand how to do taxes, or maybe they were just trying to steal money. anyways, i told them NO DEAL and bought the same truck from another dealer. That literally asked "what are they smoking" and laughed when i showed them what Grapevine had sent me as a price sheet.
Business response:
Hi CB. Here at Grapevine Ford, we always want to do everything in our power to get our customers the best deal possible on their vehicle. Unfortunately, we are not always able to come to an agreement on pricing. We’d like to discuss your concerns and see if there’s anything we can do to address them. Please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
Bought the truck from Ford dealership due to what I was Bought the truck from Ford dealership due to what I was told with tons of checks to insure truck is reliable. I didn't make it 100 miles down the road before the def light came on saying I would only be able to drive 50 mph on the remainder of my 6 hour trip. It is my only vehicle which will now have to be in the shop after less than one hour of ownership
Business response:
I am so sorry this happened. I can assure you, we would never intentionally sell an unsafe vehicle. All of our vehicles are inspected and, to the best of our knowledge, are flaw-free when they leave our lot. I would like to speak with you to see if there is anything we can do to make this right for you. Please contact our Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
Bad Service department Do not buy a car from this dealership, I have received 2 safely recalls on my Lincoln MKC, that my car can catch on fire. I have been trying to contact the service Department for 4 months and they will not even return my calls. I have purchased 3 cars from them but I never will again. Buy from a dealership that cares about their customers. Wallace Colvard
Business response:
Hi Wallace. I am terribly sorry for the stress and frustration you have gone through. We take your feedback very seriously and we'd like a chance to look into your experience further to see what we can do to help. Please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.6 star rating with 3,784 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is closed now. It will open at 7:00 a.m.