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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Not a good experience Very used car salesman like. Never gets to the point. Will try every trick in the book before giving you numbers. If it was not for them having a specific vehicle I would have went to any dealership in dfw besides this one.
Business response:
Hi Jason. I am so sorry to read about your experience and the impression you've been left with. This is not the standard we've set for Grapevine Ford. My team and I are dedicated to providing exceptional customer service, and we'd like to see if there is anything we can do to make this right for you. Please reach out to me, Jennifer Barger, Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.
Sales all the way down to Service is Terrible If your ford does break down and you take it to the service department and you need a part they make you pay for the part in advance before ordering the part but then have no clue of when the part is gonna come in. I’ve now been waiting two weeks with no idea when the part will arrive.
Business response:
Hi Clifford. We take customer satisfaction very seriously here at Grapevine Ford, and we’d like to get more information about your experience to see what we can do to help. Please reach out to me, Jennifer Barger, Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.
BEWARE OF THE PACKAGE Purchased a truck from Grapevine Ford last week. My biggest advice is if you do buy a car/truck from here ask for an itemized detail of everything that is going into your total payment. If you do not, they will show you what your monthly payment will be and ask you to sign the dotted line. Little do you know there are additional expenses, not discussed with the sales rep, that the finance manager has put into the "package". In my situation, I agreed to buy a truck for 32 + 2000 for TT&L + 500 for Lojack... read more
Business response:
Hi Michael. We take customer satisfaction very seriously here at Grapevine Ford, and we’d like to get more information about your experience to see what we can do to help. Please reach out to me, Jennifer Barger, Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.
Dishonesty and online price scam My concern was the threats and dishonesty. It was made out to be that dealership was giving me a deal to stay in my price range and give me my honest trade in value. In reality the trade in value came up but still below market but price of truck and payment months increased as well and that was glossed over real fast in paperwork signing until I got home and looked. Also bought a truck on empty gas and was told come back company for a third time cause gas tanks at dealership are empty. I have... read more
Business response:
Hi, I am incredibly sorry to hear about your situation and the frustration you must be going through. We take customer satisfaction very seriously and I never want a customer to feel ignored like you did. We’d like to discuss your situation and see if there is anything we can do to make this right for you. Please contact me, Jennifer Barger, Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.
Can’t recommend because of dishonesty The sales guy was great.. but finance was suspect.. they moved money from warranty to purchase lojack, which they were specifically told we did not want, then had the nerve to call it free.. it was fraud… I can’t stand dishonesty, and this dealership was good until they decided to be dishonest… also wanted $586 for a second key to car that should have been there anyway, for which they said they would have one cut immediately since they had to charge for LoJack that again we didn’t want, ... read more
Business response:
Hi Dman. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren’t providing them with the absolute best in customer service. We’d love to discuss your concerns and see what we can do to make this right for you. Please contact me, Jennifer Barger, Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.
Bad service Terrible customer service!!!! Many Things the dealership could've done better to make me have a better buying experience. Something as simple as providing me with a second set of keys!!! Since only one set was provided, when asked about the other set I was simply told "a guy comes in on Thursday's, you can buy one from him" the answer should have been "we will provide you with the keys as a courtesy to your business"!!!! You lost a future customer and recommendations over $200 set of keys!!!
Business response:
Hi. I am very sorry to read about this. Thank you for bringing this to our attention and for providing your feedback. If there is anything we can do to make this right for you, please reach out to me, Jennifer Barger, Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.
👎👎👎👎👎 Absolutely terrible customer service and poor communication with everyone I dealt with at this dealership. I went to this terrible place to purchase a new vehicle last week and I was lied to several times by several different people and wasted numerous hours for three days in a row just sitting there because of THEIR lack of communication to each other and myself. Regardless I really needed a new vehicle and being on a time crunch I was still willing to go through with purchase, I then spoke to the manager who hon... read more
Business response:
Hi. I am so sorry to read about your experience and the impression you've been left with. This is not the standard we've set for Grapevine Ford. My team and I are dedicated to providing exceptional customer service, and we'd like to see if there is anything we can do to make this right for you. Please reach out to me, Jennifer Barger, Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.
Bait & Switch Slimy Dealers Do not purchase a vehicle from this shady dealership. Spoke to Blane this morning, I got preapproved and agreed on a vehicle with Blane. He knew I was in Tulsa and rushed to confirm a time to get me to Grapevine soon, he pressured me to be there ASAP and assured me if I got there at 3PM today from Tulsa I would be able to purchase the vehicle we spoke about. After preapproval over the phone when he called me back he informed me some guy from Austin would be there at 2:30pm to look at it and if he ... read more
Business response:
Hi Kc. We are incredibly sorry to hear about this experience. We never want a customer to undergo the frustration you went through during your visit and would like to discuss your situation to see if there’s anything we can do to help address your complaints. Please contact me, Jennifer Barger, Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.
Grapevine Ford Sales Members were Appalling Dear Consumers and Ford Motor Company, Grapevine Ford was despicable, horrible and treated me disgustingly. I live in Bedford TX and know there is high demand for the Platinum F150 with Powerboost Motor, as i had to call over a dozen Ford Dealerships to find a handful that were on the dealership's lot (collectively), in inventory. One I found in Fort Worth at David McDavid, had one for $73.2K, and Grapevine Ford told me they had two on the lot, one for $70k and one for $75k. I was ... read more
Business response:
Hi Neil. I am so sorry to read about your experience and the impression you've been left with. This is not the standard we've set for Grapevine Ford. My team and I are dedicated to providing exceptional customer service, and we'd like to see if there is anything we can do to make this right for you. Please reach out to me, Jennifer Barger, Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.5 star rating with 3,278 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is closed now. It will open at 7:00 a.m.