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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Good price on new car and trade We recently bought a new 2011 F-150 from Grapevine Ford. The majority of the deal was handled via the internet. They gave us a good deal on the truck, and a good price on our trade. They did try to sell us an extended warranty, we said no. And that was the end of it. They were not nasty about it. We had no problems. We dealt with Josh.
Just shopping car totaled due to hail. I spoke with Kevin when I arrived & told him my situation & that I had just started looking & i didn't know settlement $. He was very helpful, we test drove a few cars, and he never tried to pressure a sale. Would buy from If they had anything that fell into my $ range.
worst dealership I have ever been to. worst dealership I have ever been to. I am considering filing my complaint with the State. This dealership error has my 5K purchase incentive check - in some lost and NOT found box. Despite acknowledging their own error they will not make me whole. No management or owner call- no going beyond to satisfy a customer.... just excuses, apologies, and stalls
Business response:
Melvin, we apologize for the mishandling of your rebate associated with your deal. Please note that each document of your contract (reviewed and signed by you) did not contain your apartment number which resulted in this unfortunate mailing error. We also understand that you moved shortly after this transaction. We appreciate your situation and have requested assistance with Lincoln Motor Company on your behalf, as we are not the lender or distributor of the incentivized funds from your deal.
The salesman was kind, professional, helpful, etc. The salesman was kind, professional, helpful, etc. The finance people/process, however, added almost $5k worth of after market warranties we agreed in writing to remove, and weeks later, I'm still trying to get two of these cancelled and refunded. After a very quick google, it seems they're still pushing the old deceptive practices. I failed to catch these as we whizzed through the signatures on the screen. Quite disappointing.
Business response:
Beth, thank you for reaching out regarding your sales experience and we apologize for any confusion during your contracting experience. Our Finance team has further reviewed with you the signed and approved Purchase Agreement and Final Acceptance docs of your deal. These identify all added items and associated costs so we may provide a transparent and efficient buying experience for our clients. We welcome the opportunity to offer any additional assistance and hope to earn your satisfaction in both us and your new truck. --C... read more
The only reason this dealership is getting one star from The only reason this dealership is getting one star from me is because a zero-star rating is not an option. I will never bring my vehicle to this place again for any type of service. Over the last three months, my vehicle has been serviced here twice for issues I was experiencing. After spending nearly $3,000 and picking it up just a week ago, I am still dealing with the same problems. When I reached out to discuss my concerns, the gentleman I spoke with told me, "It's... read more
Business response:
Hi Kieyana. Thank you for your feedback. The entire team here at Grapevine Ford always wants every customer to be confident in their repairs, and we’re very sorry that your vehicle is still experiencing issues. We'd like to get more information about your experience to see what we can do to help. Please contact me, Venny Diaz, Service Manager, at [emailprotected].
Worst experience ever. Worst experience ever. Managers lack experience. Zero customer service. Too many options. Don't buy a car from these folks. They need some sales training. Maybe try Car Ninjas!
I got an estimate on the price of replacing my I got an estimate on the price of replacing my transmission fluid when I went to pay for it they added $100. I will never go back to this dealership terrible service. I had my coolant checked by somebody I trust and it does not need to be replaced, but dealership was telling me it does. They’re a bunch of money, grubbing thieves.
Business response:
Hi Ben. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren’t providing them with the absolute best in customer service. We’d love to discuss your concerns and see what we can do to make this right for you. Please contact me, Venny Diaz, Service Manager, at [email protected], so we can discuss your concerns.
The Lincoln dealership is the absolute worst! The Lincoln dealership is the absolute worst! We bought a premier $130,000 Lincoln and have had to the it in 4 x for the sane issue. We just got it back and the camera still does not work. The sad thing is ther sales group admits it. Don't buy a car from them. Not worth the headache!
Business response:
Hi Cathy. Thank you for bringing this to our attention and for providing your feedback. All of our vehicles are inspected and prepped with both safety and value in mind. We'd like to talk more about your situation to see if there is anything we can do to help. Please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
Every time I try to have my car serviced at this Every time I try to have my car serviced at this dealership I am told to plan on leaving it for 3 or more days. No matter what work needs to be completed that area of service is always the busiest department. Today I had an appointment to correct 2 recalls on my 2024 Mustang. I was told my appointment was only with a Service Advisor and I would be placed in a que to get my car repaired. The recall letter from Ford stated both of these recalls were one day repairs yet I am bein... read more
Business response:
Hi Randy. We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we’re sorry that your service visit took longer than expected. We appreciate you letting us know, so that we may follow up with our service team about this. We hope to earn your trust back and if there is anything we can do to address your concerns, please contact me, Venny Diaz, Service Manager, at [email protected].
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.6 star rating with 3,784 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is closed now. It will open at 7:00 a.m.