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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
AVOID This dealership will sell the car you want to someone else while you are filling out the paperwork. I was planning on buying a 90k+ truck from them but now I will go to any other dealership but this one.
Business response:
Hi. I am so sorry to read about your experience and the impression you've been left with. This is not the standard we've set for Grapevine Ford. My team and I are dedicated to providing exceptional customer service, and we'd like to see if there is anything we can do to make this right for you. Please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.
Terrible and unprofessional I had a terrible experience with Grapevine Ford. I put $7500 down on a car on Friday and was asked to return on Monday to re-sign some papers. Once I arrived I was told that the car had been sold to someone else. I don’t understand how this can be done and especially how the dealership never even called me notify me about this. I was also never told that the car could be sold after I already paid $7500 down. I find this to be extremely unprofessional and would NEVER RECOMMEND anyone to use this de... read more
Business response:
Hi Vili, thank you for your feedback. We never want a customer to be frustrated with their experience here, and I am so sorry that was the case with you. My team and I are dedicated to providing exceptional customer service, and we'd like to see if there is anything we can do to make this right for you. Please reach out to me, Jennifer Barger, Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.
Burglarized and Disrespected! Dropped our vehicle off for repairs. Little did I know we dropped it off for William and his team to allow it to get broken into and ransacked. Now I am instructed by the dealership to figure it out on my own. Call the police myself. Call and file a claim on MY insurance and pay the deductible! I would absolutely NOT recommend this place. All they said was, "Well, it could have happened to anyone, not our fault!"
I feel cheated at Grapevine Ford The car I wanted a 2014 Lincoln MKT was listed at $17,900.00 and on Saturday 10/29/2022 the day of my appointment the dealership dropped the price of the car to $15,900.00. I was so excited! I Came to the Dealership for my scheduled appointment with a Bank approval of $15,000.00 from Westlake Financial and my trade a 2020 Mitsubishi Mirage G4. When I scheduled the appointment I explained that I didn't want to pay anything down. I ended up having to pay $250.00 down and my car loan is now $23,... read more
Business response:
Hi Maurcy. I am so sorry to read about your experience and the impression you've been left with. This is not the standard we've set for Grapevine Ford. My team and I are dedicated to providing exceptional customer service, and we'd like to see if there is anything we can do to make this right for you. Please reach out to me, Jennifer Barger, Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.
Really not a good dealership at all. As a first time buyer, having little to no credit history. I was taken advantage of to the fullest extent. I had spent months doing research and learning about the car buying process to avoid getting bent over on a deal. Wouldn't try to work with me on getting me the truck I was there for, which was a completely different story at other dealerships that were bending over backwards to get in the truck I wanted. The truck was washed and cleaned but riddled in scratches and a lot of them wer... read more
Worst transaction ever! Waiting 2 1/2 hours after walking in with cash in hand to buy out my lease was the most absurd experience ever aside from the 8 hr transaction it took to lease the vehicle a couple years ago. If I wasn’t forced to go back to this dealership to complete the transaction I wouldn’t! Zero stars! Incompetent handling from start to finish!
Poor Experience & Unresponsive to Concerns I purchased a used vehicle and the salesperson was great to work with and did a fantastic job. Upon taking delivery of the vehicle there was a large crack down the middle of the windshield that was not present during the test drive. They stated they would order a replacement windshield but I would have to pay for it myself. I have heard nothing back from the dealer for 21 days after repeatably trying to contact them to make it right. I feel the windshield should be replaced by them ... read more
BEWARE THE 2nd KEY CON Purchased a used car from Grapevine Ford and all went well until after the purchase price was agreed to. When the paperwork arrived I was surprised to see $1k+ in additional fees for LoJack and a replacement 2nd key. LoJack is what it is so I could only negotiate the cost down as it was already installed, a fact not divulged during the original negotiations. I questioned the lack of the 2nd key and was told they only received one when the car was traded in, so I agreed to pay for a new one to be made. ... read more
kdwassman@gmail.com I decided to buy out the vehicle when the lease expired. It was the second vehicle I had leased from Grapevine Ford/Lincoln. I have been happy with the service on both vehicles and the lease experience but decided to keep this car. Curtis and Santiago were very easy to work with. The experience was efficient, stress-free, and fair. Santiago found a great loan rate and worked to the payment where I was comfortable with my budget. Looking forward to a continued relationship with this dealership. Great job!
Business response:
Thank you so much for the review, Kate! The Grapevine Ford team appreciates your business and the five stars! We hope you are loving your new vehicle. Please let us know if we can help you with anything in the future. --Jennifer Barger, Customer Loyalty Director
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.5 star rating with 3,278 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is closed now. It will open at 7:00 a.m.