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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Andrew Beltran They lie and tell me one thing and do a northern they are the worst poeple I have had the pleasure of coming across They will never get my business
Business response:
Hi Andrew. We take customer satisfaction very seriously here at Grapevine Ford, and we'd like to hear more about your experience. Please reach out to me, Juan Cruz, Customer Loyalty Director, at (817) 481-3531 or email at loyaltydirector@grapevineford.com.
Too much haggling and BS Got to the dealership at 1:15. The person I had an appt with could not meet with me so I was pushed off onto someone else. The process took over 4 hours!!!! When I went to complete the paperwork, the sales guy said he could do something about a $499 fee tacked onto the price. He didn’t. I found out that the $499 fee was for some sort of GPS service that I did not ask for or want. I was told they could not take that fee off, which was total BS. The finance guy Gary was great and helped me get a better... read more
Business response:
Hi SB, thank you for leaving your feedback. Grapevine Ford is dedicated to our customers and providing outstanding customer service in all that we do and we cannot express how sorry we are that you are not satisfied with your purchase. We'd love to discuss your complaints and see if there's anything we can do to address these concerns. Please reach out to me, Juan Cruz, Customer Loyalty Director, at (817) 481-3531 or email at loyaltydirector@grapevineford.com.
Horrible place Place sucked all around. Disrespectful. No respect for females. Three days of nothing all because they want to keep the truck incase production doesn’t start back up and they can get more money for the f450.
Business response:
Hello and thank you for leaving your feedback. My team and I are dedicated to providing exceptional customer service, and I am sorry that we haven't been as dedicated to you as we should have been. Additionally, we take claims of discrimination based on gender or other factors very seriously we make it our mission to be an inclusive environment for all people. We'd like to discuss your concerns and see what we can do to make this right for you. Please contact me, Juan Cruz, Customer Loyalty Director, at (817) 481-3531 or ema... read more
Not impressed I have worked at Honda Financial Services for 22 years and I hope this is not what our customers experience when they go to buy a car. Absolutely no effort in the sale of the vehicle. The salesperson didn’t know any of the specs in the car even though our meeting was prearranged several days in advance. He couldn’t answer simple questions regarding the car. I was forced to buy a dealer add on I specifically said I did not want several times. They routinely tried to manipulate the numbers to give me the same ini... read more
Business response:
Hi, I am so sorry to hear that you are not satisfied with your experience here at Grapevine Ford. My team and I are dedicated to providing exceptional customer service, and I am sorry that you feel like we haven't been as dedicated to you as we should have been. Please reach out to me, Juan Cruz, Customer Loyalty Director, at (817) 481-3531 or email at loyaltydirector@grapevineford.com so we can address your concerns.
Clinical engineer They swapped out a new 48 month battery with an 18 months battery after I purchased the vehicle no telling what else they swapped perhaps tires. They kept wanting me to apply for Ford motor credit when I was already preapproved through my local credit union one word shysters
Business response:
Hi, Dale. Here at Grapevine Ford we take claims of this nature very seriously. I would like to speak with you about your concerns and see if there's anything we can do to address them. Please reach out to me, Venny Diaz, Service Manager, at vdiaz@grapevineford.com to discuss your concerns.
Shady 60 days after buying their top of the line suv i have not received my plates. No good explanation. No communication of any kind so no i am driving an illegal vehicle now. I did get quite a bit of communication to make sure and give them favorable ratings on surveys that were sent. Am in the process of hiring a lawyer to get my plates
Business response:
Hi Michael, thank you for reaching out with your issue. I never want a customer to experience the frustration you did. We'd like to discuss your issue further and see what can be done. Please reach out to me, Juan Cruz, Customer Loyalty Director, at (817) 481-3531 or email at loyaltydirector@grapevineford.com.
Not sure We sat there for 6 hours being lied to worst experience ever they just kept lying and lying my husband stared getting sick from sitting up there with a mask on for 6 hours
Business response:
Hi Tina, and thank you for your feedback. We never want a customer to be frustrated with their experience here, and I am so sorry that you and your husband had this experience. My team and I are dedicated to providing exceptional customer service, and I'd like to speak with you about your experience and see what can be done to restore your trust in us. Please contact me, Juan Cruz, Customer Loyalty Director, at (817)481-3531 or email at loyaltydirector@grapevineford.com.loyaltydirector@grapevineford.com so we can address you... read more
Very dishonest and bad staff Was lied about my credit being ran and wasn’t even able to take my car home the day of purchase. I was told that I would only wait until they finished detailing the car and ended up not being ready because it wasn’t fully inspected supposedly. They only told me I wasn’t going to be able to take the car after I signed and purchased it.
Business response:
Friendly greetings. I am so sorry to hear that you are not satisfied with your experience here at Grapevine Ford. My team and I are dedicated to providing exceptional customer service, and I am sorry that you are having issues with us. Please reach out to me, Juan Cruz, Customer Loyalty Director, at (817) 481-3531 or email at loyaltydirector@grapevineford.com so we can address your concerns.
NO CUSTOMER SERVICE After 15 months, nine times in the shop and 45 days without my car, my brand new 2019 Navigator has FINALLY been deemed a lemon. The transmission was slipping and the engine was burning oil. Lincoln told Grapevine Lincoln to put oil in the car and give it back to me!!! Lincoln refused to replace the engine as well as the transmission AND Lincoln Grapevine offered ZERO help! Sadly, I absolutely loved my Navigator. It had all the bells and whistles you could ever want but mechanically the car was junk. Plea... read more
Business response:
Hello, I am so sorry to hear that you are not satisfied with your experience here at Grapevine Lincoln. My team and I are dedicated to providing exceptional customer service, and I am sorry that you feel like we haven't been as dedicated to you as we should have been. Please reach out to me, Juan Cruz, Customer Loyalty Director, at (817)481-3531 or email at loyaltydirector@grapevineford.com so we can address your concerns.
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.5 star rating with 3,278 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is closed now. It will open at 7:00 a.m.