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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Terrible dealership with con-type employes Maxwell is great. Everybody else there is dishonest and agreed on a price and after the fact added additional items to the bill of sale and said they wouldn’t sell me the truck unless I got them. Was willing to write a 90k check for the truck and ended up walking out. 10 minutes later they called asking “how can we get your business”. Also made a comment about my income that “if I make so much money why is it a big deal we add on these extra services”. Sharing information about my i... read more
Business response:
Hi. I am incredibly sorry to hear about the situation. We appreciate you letting us know and providing us with this feedback. I work with the customer relations team to help pinpoint and fix errors that occur. We’d like to discuss your concerns further to see if there is anything we can do to make this right for you. Please contact our Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
Liars Went to purchase a f350 dually. Spoke with Salesman on phone. Was under impression that the package was upper grade of lariat. When I arrived and took a look the truck had no 360 cameras had manual tilt steer column and telescope. Also the tailgate had a old bed liner material screwed to the inside. Missing goose neck ball. They did agree to get me one. The truck had 4300 miles on it. Decided to buy. Already had my financial bank doing the loan. Started paper work and theu wanted a signed credit app. I told them alread... read more
Business response:
Hi. We appreciate you taking the time to provide us feedback. I'm very sorry to hear about your experience. We would like to discuss your situation to see if there’s anything we can do to help address your complaints. Please contact our Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
Lack of Integrity I'm very disappointed in the services at Grapevine Ford. The lack of integrity at that dealership and the dishonesty. I have never done business at a dealership of this caliber and been misled. Now, I have to file on my insurance pre-existing damage. If not, I have to come out of my pockets roughly 5k. I will be filing a complaint with every agency that deals with dealerships in the state of Texas. I will utilize my resources and connections to make sure no one is done like this again by grapevine Ford. ... read more
Business response:
Hi Eric. I am incredibly sorry to hear about your situation and the frustration you must be going through. We take customer satisfaction very seriously and I never want a customer to feel ignored like you did. We’d like to discuss your situation and see if there is anything we can do to make this right for you. Please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
AVOID This dealership will sell the car you want to someone else while you are filling out the paperwork. I was planning on buying a 90k+ truck from them but now I will go to any other dealership but this one.
Business response:
Hi. I am so sorry to read about your experience and the impression you've been left with. This is not the standard we've set for Grapevine Ford. My team and I are dedicated to providing exceptional customer service, and we'd like to see if there is anything we can do to make this right for you. Please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
Terrible and unprofessional I had a terrible experience with Grapevine Ford. I put $7500 down on a car on Friday and was asked to return on Monday to re-sign some papers. Once I arrived I was told that the car had been sold to someone else. I don’t understand how this can be done and especially how the dealership never even called me notify me about this. I was also never told that the car could be sold after I already paid $7500 down. I find this to be extremely unprofessional and would NEVER RECOMMEND anyone to use this de... read more
Business response:
Hi Vili, thank you for your feedback. We never want a customer to be frustrated with their experience here, and I am so sorry that was the case with you. My team and I are dedicated to providing exceptional customer service, and we'd like to see if there is anything we can do to make this right for you. Please reach out to me, Jennifer Barger, Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
Lease conversions should not be difficult An appointment means nothing to these people. If you schedule one please plan on them having nothing prepared when you arrive. We bought our lease out, no extra no give a xxxx
Business response:
Hi Matthew. We take customer satisfaction very seriously here at Grapevine Ford, and we’d like to hear more about your experience to see if there is anything we can do to help. Please reach out me, Jennifer Barger, Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
Burglarized and Disrespected! Dropped our vehicle off for repairs. Little did I know we dropped it off for William and his team to allow it to get broken into and ransacked. Now I am instructed by the dealership to figure it out on my own. Call the police myself. Call and file a claim on MY insurance and pay the deductible! I would absolutely NOT recommend this place. All they said was, "Well, it could have happened to anyone, not our fault!"
I feel cheated at Grapevine Ford The car I wanted a 2014 Lincoln MKT was listed at $17,900.00 and on Saturday 10/29/2022 the day of my appointment the dealership dropped the price of the car to $15,900.00. I was so excited! I Came to the Dealership for my scheduled appointment with a Bank approval of $15,000.00 from Westlake Financial and my trade a 2020 Mitsubishi Mirage G4. When I scheduled the appointment I explained that I didn't want to pay anything down. I ended up having to pay $250.00 down and my car loan is now $23,... read more
Business response:
Hi Maurcy. I am so sorry to read about your experience and the impression you've been left with. This is not the standard we've set for Grapevine Ford. My team and I are dedicated to providing exceptional customer service, and we'd like to see if there is anything we can do to make this right for you. Please reach out to me, Jennifer Barger, Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
Really not a good dealership at all. As a first time buyer, having little to no credit history. I was taken advantage of to the fullest extent. I had spent months doing research and learning about the car buying process to avoid getting bent over on a deal. Wouldn't try to work with me on getting me the truck I was there for, which was a completely different story at other dealerships that were bending over backwards to get in the truck I wanted. The truck was washed and cleaned but riddled in scratches and a lot of them wer... read more
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.6 star rating with 3,692 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is open now. It will close at 8:00 p.m.