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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
BEWARE THE 2nd KEY CON Purchased a used car from Grapevine Ford and all went well until after the purchase price was agreed to. When the paperwork arrived I was surprised to see $1k+ in additional fees for LoJack and a replacement 2nd key. LoJack is what it is so I could only negotiate the cost down as it was already installed, a fact not divulged during the original negotiations. I questioned the lack of the 2nd key and was told they only received one when the car was traded in, so I agreed to pay for a new one to be made. ... read more
Typical Sleazy Sales Tactics The website has predatory false pricing…. Salesmen were sleazy liars who used the tactics that gave this industry a bad name and kept people away from dealerships. They advertise a low price but when you get there there is an “addendum” of $2500 On new vehicles…. Or “That one isn’t in stock anymore” even though the website clearly stated it was still in stock and I was able to find it by walking around. I was told the Ford had a national policy of adding $10,000 on to every new car when a simple ... read more
Business response:
Hi Beau. Thank you for the feedback, and I am very sorry you felt misled. Here at Grapevine Ford, we always want to do everything in our power to get our customers the best deal possible on their vehicle. We will be looking into your complaint further to address the issues you came across. We’d like to discuss your complaints and see if there’s anything we can do to address these concerns. Please reach out to me, Jennifer Barger, Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
Not a good experience Very used car salesman like. Never gets to the point. Will try every trick in the book before giving you numbers. If it was not for them having a specific vehicle I would have went to any dealership in dfw besides this one.
Business response:
Hi Jason. I am so sorry to read about your experience and the impression you've been left with. This is not the standard we've set for Grapevine Ford. My team and I are dedicated to providing exceptional customer service, and we'd like to see if there is anything we can do to make this right for you. Please reach out to me, Jennifer Barger, Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
Lack of vision Curtis and Joe in finance were super to deal with. They were professional and thorough. Unfortunately Curtis and all the sales people are hamstrung by the dealership’s decision to tack on a nearly 20% “addendum” to the MSRP. They had the opportunity to get me out of my Explorer and into a new one while making a good profit from the resale of my car after a trade in. The dealer’s shortsightedness cost them a trade in, two sales, and my customer loyalty. Very disappointing!
Business response:
Thank you for taking the time to rate us. We're always striving to improve, and we'd like to hear more about your experience. To tell us more, you can contact me, Jennifer Barger, Customer Loyalty Director, at [email protected].
Sales all the way down to Service is Terrible If your ford does break down and you take it to the service department and you need a part they make you pay for the part in advance before ordering the part but then have no clue of when the part is gonna come in. I’ve now been waiting two weeks with no idea when the part will arrive.
Business response:
Hi Clifford. We take customer satisfaction very seriously here at Grapevine Ford, and we’d like to get more information about your experience to see what we can do to help. Please reach out to me, Jennifer Barger, Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
BEWARE OF THE PACKAGE Purchased a truck from Grapevine Ford last week. My biggest advice is if you do buy a car/truck from here ask for an itemized detail of everything that is going into your total payment. If you do not, they will show you what your monthly payment will be and ask you to sign the dotted line. Little do you know there are additional expenses, not discussed with the sales rep, that the finance manager has put into the "package". In my situation, I agreed to buy a truck for 32 + 2000 for TT&L + 500 for Lojack... read more
Business response:
Hi Michael. We take customer satisfaction very seriously here at Grapevine Ford, and we’d like to get more information about your experience to see what we can do to help. Please reach out to me, Jennifer Barger, Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
Dishonesty and online price scam My concern was the threats and dishonesty. It was made out to be that dealership was giving me a deal to stay in my price range and give me my honest trade in value. In reality the trade in value came up but still below market but price of truck and payment months increased as well and that was glossed over real fast in paperwork signing until I got home and looked. Also bought a truck on empty gas and was told come back company for a third time cause gas tanks at dealership are empty. I have... read more
Business response:
Hi, I am incredibly sorry to hear about your situation and the frustration you must be going through. We take customer satisfaction very seriously and I never want a customer to feel ignored like you did. We’d like to discuss your situation and see if there is anything we can do to make this right for you. Please contact me, Jennifer Barger, Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
Can’t recommend because of dishonesty The sales guy was great.. but finance was suspect.. they moved money from warranty to purchase lojack, which they were specifically told we did not want, then had the nerve to call it free.. it was fraud… I can’t stand dishonesty, and this dealership was good until they decided to be dishonest… also wanted $586 for a second key to car that should have been there anyway, for which they said they would have one cut immediately since they had to charge for LoJack that again we didn’t want, ... read more
Business response:
Hi Dman. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren’t providing them with the absolute best in customer service. We’d love to discuss your concerns and see what we can do to make this right for you. Please contact me, Jennifer Barger, Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
Bad service Terrible customer service!!!! Many Things the dealership could've done better to make me have a better buying experience. Something as simple as providing me with a second set of keys!!! Since only one set was provided, when asked about the other set I was simply told "a guy comes in on Thursday's, you can buy one from him" the answer should have been "we will provide you with the keys as a courtesy to your business"!!!! You lost a future customer and recommendations over $200 set of keys!!!
Business response:
Hi. I am very sorry to read about this. Thank you for bringing this to our attention and for providing your feedback. If there is anything we can do to make this right for you, please reach out to me, Jennifer Barger, Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.6 star rating with 3,784 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is closed now. It will open at 7:00 a.m.