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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Not what I expected Buyer beware of hidden fees above listed price of vehicle for a $500 locator they refused to remove and $600 for a second key - none of this was listed on website. I offered full price and still was charged for both of these items. Still, I didn’t get the second key because it was lost. They have said they will find it or send me one so I can my local dealer to program they key that they promised. After driving 4 hours to make a purchase, the salesman was arrogant, the CPO prep was super sloppy (chips in ... read more
Business response:
Hi, Debbie. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service or getting a good deal on their vehicle. Please reach out to me, Juan Cruz, Customer Loyalty Director, at (817)481-3531 or email at loyaltydirector@grapevineford.com to discuss your concerns.
Prefreintial Treatment i feel ike i was treated with direspect regarding the vehicle i had selected to purchase. i fee las tho there was preferential treatment to another customer that was interested in same vehicle .
Business response:
Hello. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact me, Juan Cruz, Customer Loyalty Director, at (817)481-3531 or email at loyaltydirector@grapevineford.com.
Awful Experience Customer service is no longer a priority for Grapevine Ford. 2.5 hours for an oil change in the Quick Lane with an appointment. Asked a live person for help, Aaron McBride, he blew me off.
Business response:
Hey there, Joe, We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We are very sorry for this and would love to see what we can do to earn back your trust. Please contact me, Venny Diaz, Service Manager, at vdiaz@grapevineford.com.
Lemon Raptor I purchased a new Ford Raptor and nothing has went right. The salesman told me he would t ake $10,000 off the price if I purchased the one year old one they had left. “still new”. I agreed and through the process they brought in the purchase tag for the 2019 so I not only did not get $10,000 off the price, but they charged me more than sticker which I did not catch until a friend of mine who is a GM for Ford about a month later told me I got charged way over sticker which is not only illegal but immoral. So that... read more
Service wasn’t that great. Daren first helped me and was very nice talking time through everything. He told me to come in Monday to pick it up but I decided to come Saturday when he wasn’t in. Andrew helped me find my paperwork and get my car. Another random guy came up and said they would wash it for me so I said great. That whole process took 45 minutes and there were 20 minutes where 2 another service guy asked a few people talking outside where my car was and they finally got it. I was driving away and someone stopped me... read more
Business response:
Hello, and thank you for your feedback. The entire team here at Grapevine Ford always wants every customer to be confident in their repairs, and we're very sorry this happened to you Jackie. I would like to speak with you about your concerns and see if there's anything we can do to address them. Please reach out to me, Venny Diaz, Service Manager, at vdiaz@grapevineford.com to discuss your concerns.
Very disappointed Very disappointed with service and how I was treated will not be purchasing anything from this dealership, ............salesperson was not knowledgeable, was told I had to fill out all forms just to test drive car.
Business response:
Hi, and thank you for your feedback. We never want a customer to be frustrated with their experience here, and I am so sorry that was the case with you. Please reach out to me, Juan Cruz, Customer Loyalty Director, at (817)481-3531 or email at loyaltydirector@grapevineford.com so we can address your concerns.
zero follow up Was a very interested and qualified buyer for vehicles that they were offering and had to stalk the sales person for answers and information of which I never even received. I sent an email to the “managing partner“ of the dealership about my frustrations with zero response. You would think that in today’s world they would be interested in selling a car but apparently their business is good enough. My recommendation is to look elsewhere.
Business response:
JS, thank you for your feedback. I never want a customer to feel ignored while visiting us. Please reach out to me, Juan Cruz, Customer Loyalty Director, at (817)481-3531 or loyaltydirector@grapevineford.com so I can speak with you about earning back your trust.
Absolutely horrible experience This dealership should be shut down. My experience buying a vehicle here was one of the worst of my life. We were drawn to them by the USAA Car Buying Service and couldn't have been more misled throughout the process. They claimed they didn't have any of the vehicles we were asking about in stock and then tried to get us in another, more expensive option. Then as we were walking out they all the sudden found the vehicle we had inquired about. They are all HIGH PRESSURE, HIGH STRESS, and HIGH TE... read more
Business response:
Hello, I am so sorry to hear that you are not satisfied with your experience here at Grapevine Ford. My team and I are dedicated to providing exceptional customer service, and I am sorry that you feel like we haven't been as dedicated to you as we should have been. Please reach out to me, Juan Cruz, Customer Loyalty Director, at (817)481-3531 or email at loyaltydirector@grapevineford.com so we can address your concerns.
Service department is terrible Bought multiple cars and had multiple serviced at this dealership. Last two service appointments have been terrible. 1st one they noted the bolt on the brake clipper was loose. Wife drove it the next day and the caliper came off resulting in having to replace pads and rotor. When I asked about it they said it was noted on the report. This appointment has resulted in my car being there for 2 weeks for a backup camera and door latch. Mechanic broke the window and I found out after I got it home w... read more
Business response:
Hi. We take claims of damage very seriously. We're sorry to hear that you are not satisfied with your experience with us here at Grapevine Ford. We can assure you that we would never damage a customer's vehicle and not take measure to make things right. I would like to speak with you about your concerns and see if there's anything we can do to address them. Please reach out to me, Venny Diaz, Service Manager, at vdiaz@grapevineford.com to discuss your concerns.
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.5 star rating with 3,278 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is closed now. It will open at 7:00 a.m.