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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Can’t recommend because of dishonesty The sales guy was great.. but finance was suspect.. they moved money from warranty to purchase lojack, which they were specifically told we did not want, then had the nerve to call it free.. it was fraud… I can’t stand dishonesty, and this dealership was good until they decided to be dishonest… also wanted $586 for a second key to car that should have been there anyway, for which they said they would have one cut immediately since they had to charge for LoJack that again we didn’t want, ... read more
Business response:
Hi Dman. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren’t providing them with the absolute best in customer service. We’d love to discuss your concerns and see what we can do to make this right for you. Please contact me, Jennifer Barger, Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
Bad service Terrible customer service!!!! Many Things the dealership could've done better to make me have a better buying experience. Something as simple as providing me with a second set of keys!!! Since only one set was provided, when asked about the other set I was simply told "a guy comes in on Thursday's, you can buy one from him" the answer should have been "we will provide you with the keys as a courtesy to your business"!!!! You lost a future customer and recommendations over $200 set of keys!!!
Business response:
Hi. I am very sorry to read about this. Thank you for bringing this to our attention and for providing your feedback. If there is anything we can do to make this right for you, please reach out to me, Jennifer Barger, Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
👎👎👎👎👎 Absolutely terrible customer service and poor communication with everyone I dealt with at this dealership. I went to this terrible place to purchase a new vehicle last week and I was lied to several times by several different people and wasted numerous hours for three days in a row just sitting there because of THEIR lack of communication to each other and myself. Regardless I really needed a new vehicle and being on a time crunch I was still willing to go through with purchase, I then spoke to the manager who hon... read more
Business response:
Hi. I am so sorry to read about your experience and the impression you've been left with. This is not the standard we've set for Grapevine Ford. My team and I are dedicated to providing exceptional customer service, and we'd like to see if there is anything we can do to make this right for you. Please reach out to me, Jennifer Barger, Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
Bait & Switch Slimy Dealers Do not purchase a vehicle from this shady dealership. Spoke to Blane this morning, I got preapproved and agreed on a vehicle with Blane. He knew I was in Tulsa and rushed to confirm a time to get me to Grapevine soon, he pressured me to be there ASAP and assured me if I got there at 3PM today from Tulsa I would be able to purchase the vehicle we spoke about. After preapproval over the phone when he called me back he informed me some guy from Austin would be there at 2:30pm to look at it and if he ... read more
Business response:
Hi Kc. We are incredibly sorry to hear about this experience. We never want a customer to undergo the frustration you went through during your visit and would like to discuss your situation to see if there’s anything we can do to help address your complaints. Please contact me, Jennifer Barger, Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
Found my car Initial feeing was that this dealership was going to be a great buying experience. I was greeted immediately and had at least 5 people pass within a 2 minute time frame and ask if I had been helped. For a rainy afternoon, it started on a bright note. Julian, my salesperson came out, greeted me, did paperwork and was really great about asking questions and giving information during the test drive. I liked the car, that I had test driven later that afternoon. He was pretty good about patience and giving me space. ... read more
Business response:
Hi Dorothy. I appreciate you taking the time to tell us about what you went through. I work with the customer satisfaction team to look into issues, like yours, to ensure we do better. If there is anything we can do for you, please contact me, Jennifer Barger, Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
Grapevine Ford Sales Members were Appalling Dear Consumers and Ford Motor Company, Grapevine Ford was despicable, horrible and treated me disgustingly. I live in Bedford TX and know there is high demand for the Platinum F150 with Powerboost Motor, as i had to call over a dozen Ford Dealerships to find a handful that were on the dealership's lot (collectively), in inventory. One I found in Fort Worth at David McDavid, had one for $73.2K, and Grapevine Ford told me they had two on the lot, one for $70k and one for $75k. I w... read more
Business response:
Hi Neil. I am so sorry to read about your experience and the impression you've been left with. This is not the standard we've set for Grapevine Ford. My team and I are dedicated to providing exceptional customer service, and we'd like to see if there is anything we can do to make this right for you. Please reach out to me, Jennifer Barger, Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
Bad Experience Had to pay $300 for an extra key (turns out that is their scam looking through other reviews). The kicker was when I received the second key by mail it was actually the original that came with the car when it was new... the key had already been cut and had pocket lint in the grooves from the previous owner. Sales Manager said they would send me a check the following week... that was months ago. This place is a joke
Business response:
Hi Nathan. I am so sorry to read about your experience and the impression you've been left with. I'd like to look into your situation further to see if there is anything I can do to help. Please reach out to me, Jennifer Barger, Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
Worst experience ever We bought one of the first Ford bronco sports. Delivered in December. I was told 3 times for a week it would be cleaned and ready for pickup. When I got there for my appt that was scheduled a week earlier they couldn’t find the car. 20 minutes later they found it and it was filthy! Getting rubber floor mats was difficult. No follow up. Same with new plates. You would leave a msg for service and you wouldn’t receive a call back. Not once, but several times by multiple people.
Business response:
Hi Love. I am so sorry to read about your experience and the impression you've been left with. This is not the standard we've set for Grapevine Ford. My team and I are dedicated to providing exceptional customer service, and we'd like to see if there is anything we can do to make this right for you. Please contact me, Juan Cruz, Customer Loyalty Director, at [email protected].
Worst Experience Ever This dealership gave us the worst experience my fiancé and I have ever had. We were interested in purchasing a used truck and already had our own financing set up with our bank. We negotiated price, which was a crap shoot by the way. They agreed to a certain price and then once they found out we had our own financing, they wouldn’t approve the price they originally agreed to because they wouldn’t make money on us by financing through them. Then it took two business days for them to send our bank a singl... read more
Business response:
Hi. I am incredibly sorry to hear about the situation. We appreciate you letting us know and providing us with this feedback. We'd like to discuss your concerns further to see if there is anything we can do to make this right for you. Please contact me, Juan Cruz, Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.6 star rating with 3,692 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is open now. It will close at 8:00 p.m.