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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
go to any other dealership around not these guys Management rushed my sales associate to close the deal instead of getting me in the vehicle that was right for me and finance pushed hard for me to purchase their warranty and useless other addons on top of the “$1600 of dealer adds already installed” and when I refused he increased my apr spread by half a point claiming “it was the bank”. Look elsewhere. I walked out and purchased my truck from another place and the dealership I went to mentioned Grapevine’s poor service has ... read more
Business response:
Hi. I am incredibly sorry our team left you feeling rushed and pressured to buy. Thank you for letting us know. We never want a customer to feel pressure to purchase, but instead empowered with enough knowledge to make the decision that is best for them. I'd like to speak to you to see if there is anything we can do to restore your trust in us. Please reach out to me, Juan Cruz, Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
Marcus was great! The sales process was wonderful until finance. Once we told the finance guy, Bruce, we wouldn’t buy the extended warranty, he became rude and difficult to work with. At one point he stormed out of the office because we asked to read the documents we were signing.
Business response:
Hi Rob. Thank you for letting us know. I am glad overall you had a good visit with us. If there is anything I can do to help address any issues you had, please reach out to me, Juan Cruz, Customer Loyalty Director, at [email protected].
STAY ON TOP OF YOUR GAME WHEN DEALING WITH THESE G Poor customer service. Once you purchase a vehicle you are on your own. They failed to return a rental truck after reassuring me they would handle it and that they return vehicles all the time. The Toyota dealership right next door has an Enterprise it was just closed when we were there. It sat in their parking lot for two weeks and cost me $1800.00. It's been five months and still unresolved. It went to collection's and I can no longer rent from Enterprise due to this when... read more
Business response:
Hi Cynthia, thank you for your feedback. We never want a customer to be frustrated with their experience here, and I am so sorry that was the case with you. My team and I are dedicated to providing exceptional customer service, and we'd like to see if there is anything we can do to make this right for you. Please reach out to me, Juan Cruz, Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
THE WORST Mother in-law went up to buy $100k, navigator. Deal was agreed everything was good. Then the finance department asked for more money down and spoke down to her as if she could not afford the car. Do not waste your time with these xxxxxxxx. She was so excited all day and they spit in her face. Shame on you to treat a women in her 60's, the way you did. Unbelievable! You better believe corporate is getting a letter.
Business response:
Hi. I am so sorry to hear about your experience and the impression you've been left with. My team and I are dedicated to providing exceptional customer service, and we'd like to see if there is anything we can do to make this right for you. Please reach out to me, Juan Cruz, Customer Loyalty Director, at (817) 481-3531 or email at [email protected], so I can address your concerns.
Pulled my credit 3 times to purchase 1 car I came in to purchase an used vehicle. I was already pre—approved so my credit had to be pulled once. Well, these guys managed to pull it 2 more times (a total of 3 times in one day). I care about my credit , and I found this to be very disrespectful from them.
Business response:
Hi, and thank you for your feedback. We never want a customer to be frustrated with their experience here, and I am so sorry that was the case with you. When a customer applies for a loan through us, we want to get them the best finance rate possible. To do this, we run the customer's information by several banks and financial institutions. We're very sorry if this was harmful to your credit. I'd like to speak with you about your experience and see what can be done to restore your trust in us. Please contact me, Juan Cruz, C... read more
WARNING: THEY SELL DAMAGED CARS Update 2/2/21 I bought a certified 2019 premium mustang from grapevine ford and it's been at my closest ford dealership for about 3 months already and it's not running. when I bought the car I noticed that the back bumper was damaged and the hood paint didn't match the rest of the car, I first tried asking the grapevine ford dealership to fix the problem they told me that there was nothing they could do about it since I have already purchased the car and supposedly it was my problem, even thou... read more
Business response:
Hi Erick, I am sorry to hear that you are not satisfied with your experience here at Grapevine Ford. My team and I are dedicated to providing exceptional customer service, and I am very sorry to hear about your post-purchase frustration. I'd love to speak with you about your experience and see what can be done to restore your trust in us. Please contact me, Juan Cruz, Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
financer purchased vehicle over the phone, purchased a cashier check as the dealership requested. I sent a copy of the cashier check to dealership. Drove 6 hours to dealership and they would not release vehicle until they confirm funds. They had all day to call bank and confirm but chose not to. Had to pay for hotel and spend the night. The next day, still had to wait until noon to get vehicle. We were told nothing buy lies. Tricks they play, very dishonest dealership.
Business response:
Hello. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact me, Juan Cruz, Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
Horrible Experience/Con Artist They train their salesman to be deceitful to customers!!! Ran our credit a total of 19 times!! False promises!! Treat you like xxxx then send a text afterwords asking them to leave a review!! Idiots!! Don’t waste your time!
Business response:
Hi Deborah. We never want a customer to be frustrated with their experience here, and I am so sorry that you've been left with this impression. When a customer applies for a loan through us, we want to get them the best finance rate possible. To do this, we run the customer's information by several banks and financial institutions. My team and I are dedicated to providing exceptional customer service, and I'd like to speak with you about your experience to see what can be done to restore your trust in us. Please contact me, ... read more
Andrew Beltran They lie and tell me one thing and do a northern they are the worst poeple I have had the pleasure of coming across They will never get my business
Business response:
Hi Andrew. We take customer satisfaction very seriously here at Grapevine Ford, and we'd like to hear more about your experience. Please reach out to me, Juan Cruz, Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.6 star rating with 3,692 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is open now. It will close at 8:00 p.m.