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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Zero Customer service skills I purchased a car on Feb 27th and during the process I was misinformed on add on's. They said it would be washed and service when I came back to pick it up. The next two days I realized they had not been serviced with low oil fuel levels and coolant which can cause major car issues. I went back to get it serviced they said on used cars they only service if they thought it needed to be serviced which this card needed it. I called back less than a month later for questions about the add-ons and the... read more
Business response:
Hello. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact me, Venny Diaz, Service Manager, at vdiaz@grapevineford.com.
Unimpressive visit this time Unimpressed, unable to sameday fix headlamp you identified had to replace at $900 , bought bulbs myself and had local shop install for $34, worked fine.
Business response:
Hello, and thank you for your feedback. The entire team here at Grapevine Ford always wants every customer to be confident in their repairs, and we're very sorry to hear about this experience. We'd like to know more about your visit, please reach out to me, Venny Diaz, Service Manager, at vdiaz@grapevineford.com.
Terrible experience We just purchased a Superduty F-250 on March 13. The salesman was the only individual that appeared to be honest and forthright. After we began the actual commencement of the sale, I was met with hidden, false comments and untrustworthy explanations. My questions for clarity were not even acknowledged and when fronted with "...not signing until I get an answer", they were eventually found to be not honest and/or true. My trust with Grapevine Ford has very little confidence
Business response:
Thank you for your feedback. We take customer satisfaction very seriously here at Grapevine Ford, and we'd like to hear more about your experience to see see if there's anything we can do to address these concerns. Please reach out to me, Juan Cruz, Customer Loyalty Director, at (817)481-3531 or loyaltydirector@grapevineford.com so I can speak with you about earning back your trust.
Terrible service Terrible experience and very bad management and customer service. Dont do grapevine ford if u must go to a ford dealer i will never again 1
Business response:
Hello, Larry. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact me, Venny Diaz, Service Manager, at vdiaz@grapevineford.com.
Terrible customer service Incompetent!!! Worst experience ever.... from the salesman to the management. I will NOT recommend this dealership to anyone. Inadequate training on their behalf for customer service !!!!!
Business response:
Hello Shelley, I am so sorry to hear that you are not satisfied with your experience here at Grapevine Ford. My team and I are dedicated to providing exceptional customer service, and I am sorry that you feel like we haven't been as dedicated to you as we should have been. Please reach out to me, Juan Cruz, Customer Loyalty Director, at (817)481-3531 or email at loyaltydirector@grapevineford.com so we can address your concerns.
Would never go there again Here’s my story about my experience at Grapevine Ford this week. Bought my 2017 F250 here and also purchased the extended warranty. On Monday my engine started smoking (73k miles) so being 6 minutes away came right to the dealership just before 8AM. I opened the hood and diesel was all over the engine compartment. The service tech took my info and said it should be repaired in 2-5 days. An employee walking by asked when was the last time I changed my fuel filter because looks like mine had “blown” ... read more
Business response:
Hello, Bryan. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact me, Venny Diaz, Service Manager, at vdiaz@grapevineford.com.
Terrible Drove 4 hours to look at a truck i was interested in and they wer going to charge and extra $6000 in dealer add ons with out any warning before hand
Business response:
Hello, Chris. Here at Grapevine Ford, we aim for fair, competitive pricing on our vehicles. We're always willing to try and find a way to get our customer the best deal possible, and we're sorry that we could not come to an agreement on pricing. We'd love to speak with you and see if there's anything we can do to address your concerns. Please reach out to me Juan Cruz, Customer Loyalty Director, at (817)481-3531 or email at loyaltydirector@grapevineford.com.
Waste of Time I made an appointment on a Tuesday morning. Was told I would hear something back on Thursday or Friday same week. By lunch time Friday I call to leave a message since I hadn’t heard anything. 2 hours later get a call saying that my car still hasn’t even been looked at by a mechanic and they would call me by the end of the day to see what the status is. Never heard anything. Called back on Saturday and left a message. Did not receive a call back so called again and spoke with a different service advisor who was ... read more
Business response:
Ashley, thank you for your feedback. I never want a customer to feel ignored while visiting us. Please reach out to me, Juan Cruz, Customer Loyalty Director, at (817)481-3531 or loyaltydirector@grapevineford.com so I can speak with you about earning back your trust.
Ford grapevine Worst service ever! No one told me about the $150 diagnostic fee till the next day. I spoke to Jody from grapevine ford and she never mentioned anything till I already dropped off my car. I didn’t get the service because none of my 3 warranties covered the emission. So I just spent $150 for a diagnostic I could’ve gotten from autozone!!!
Business response:
Hello. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact me, Venny Diaz, Service Manager, at vdiaz@grapevineford.com.
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.5 star rating with 3,278 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is closed now. It will open at 7:00 a.m.