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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
VERY POOR AND DISAPPOINTING SERVICE EXPERIENCE We took our 2014 Ford Mustang in for repair of an oil leak at Grapevine Ford. The car was still under warranty and 2 months prior had the engine replaced under the warranty. When we took it in for the oil leak, they indicated that they would not cover the leak and that we would have to pay over $1,000 to replace the oil pan gasket. This is after 2 months prior they replaced the engine. We declined the work. We took the car for a second opinion to Christian Brothers in Allen TX a... read more
Business response:
Hello. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact me, Venny Diaz, Service Manager, at vdiaz@grapevineford.com.
Your Technician stole my earbuds. Made the mistake of leaving my brand new samsung buds in my vehicle when it was serviced. They happened to walk off when I left the dealership, and I knew I should have grabbed them too but I operated on the off chance I left them at home. Welp, after 2 hours of searching a 700 sq ft apartment they were nowhere to be found. Unbelievably insulted by the disrespect and lack of professionalism by the service department here. Wouldn't trust a word they say to you. The rep was nice so there's tha... read more
Business response:
Hello, Nick. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact me, Venny Diaz, Service Manager, at vdiaz@grapevineford.com.
*** DISHONEST *** I had contacted Ty Young and Francisco Mendez regarding purchasing a 2017 Escalade ESV. It is listed on Cars.com for 56000 and the Ford dealer at 55000. After agreeing to purchase the vehicle and After they ran my credit check, I am now informed I will need to pay for a second ignition key (it only has one), and to pay for the Already Installed Theft Deterrent System, Thereby Increasing the price to over 60,000. this is a Dishonest Bait and Switch technique. I would not do business with them Ever. I would e... read more
Business response:
Hello. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact me, Stephanie Maggio, Customer Loyalty Director, at (817)481-3531 or email at loyaltydirector@grapevineford.com.
Client Good place so I'll keep coming back. Clean, nice facilities. I I I I I I I I I I I I I I i
Business response:
Thank you for the kind words! I am happy to hear that you had a good experience while servicing your vehicle. Let me know if you need anything else. - Venny Diaz, Service Manager.
Married I came in interested in an Aviator, knew what I wanted. Color, style, and options, sales person was ok. They did not have the one I wanted, they were going to call around to see if they could find one and call me back. Never even bothered to call me back. I feel they did not take me seriously enough to mess with it.
Business response:
Debbie, I am so sorry to hear that you are not satisfied with your experience here at Grapevine Ford. My team and I are dedicated to providing exceptional customer service, and I am sorry that you feel like we haven't been as dedicated to you as we should have been. Please reach out to me, Stephanie Maggio, Customer Loyalty Director, at (817)481-3531 or email at loyaltydirector@grapevineford.com so we can address your concerns.
Total waste of time. Did not fix problem, waste of my time. Had my truck for over 8 hours and still does not blow air with the foot-face mode selected in the foot area. Service provider, Jason, stated “that’s just the way it is”. Either it’s a major design flaw or the mechanics don’t know how to adjust the selector valve.
Business response:
Hi, and thank you for your feedback. We're sorry to hear that you are not satisfied with your experience with us. We can assure you that we would never damage a customer's vehicle and not take measure to make things right. Please reach out to me, Venny Diaz, Service Manager, at vdiaz@grapevineford.com to discuss your concerns.
Buyer beware! Buyer beware! Grapevine Ford is selling a Dealer option they claim cannot be removed. They do not disclose it in the advertised price of the vehicle (upfront). This option is a Spireon product called Kahu that is a vehicle tracker (GPS) device. It is a 3rd party add-on and primarily designed for dealers, not the consumer. Where it gets potentially illegal is they claim it cannot be removed. Yet, the Spireon, Kahu product agreement clearly states the device is NOT a condition to buy the vehicle and will be remov... read more
Business response:
Hello. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact me, Stephanie Maggio, Customer Loyalty Director, at (817)481-3531 or email at loyaltydirector@grapevineford.com.
Horrible customer service Date of purchase: Friday 11/22 There is so much to cover and I'm not in the habit of leaving negative feedback, even when mediocre service is tendered. However in this instance I think that for the sake of future buyers at your dealership I should say something. My experience in a nut shell. Pros: * Brian Rojas was attentive, personable and helpful as my salesperson. * The vehicle was in the condition it was advertised as being, and was delivered clean and full of fuel. Cons: * I made it implicitly ... read more
Business response:
Hello, I am so sorry to hear that you are not satisfied with your experience here at Grapevine Ford. My team and I are dedicated to providing exceptional customer service, and I am sorry that you feel like we haven't been as dedicated to you as we should have been. Please reach out to me, Stephanie Maggio, Customer Loyalty Director, at (817)481-3531 or email at loyaltydirector@grapevineford.com so we can address your concerns.
Fleet customer No one returns my calls- very poor service - they returns my car dirty. Radio cranked up and took my key FB off key chain and I couldn’t get t back in- just generally rude and by helpful
Business response:
Hi, and thank you for your feedback. We're sorry to hear that you are not satisfied with your experience with us. Please reach out to me, Venny Diaz, Service Manager, at vdiaz@grapevineford.com to discuss your concerns.
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.5 star rating with 3,278 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is closed now. It will open at 7:00 a.m.