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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
STAY ON TOP OF YOUR GAME WHEN DEALING WITH THESE G Poor customer service. Once you purchase a vehicle you are on your own. They failed to return a rental truck after reassuring me they would handle it and that they return vehicles all the time. The Toyota dealership right next door has an Enterprise it was just closed when we were there. It sat in their parking lot for two weeks and cost me $1800.00. It's been five months and still unresolved. It went to collection's and I can no longer rent from Enterprise due to this when... read more
Business response:
Hi Cynthia, thank you for your feedback. We never want a customer to be frustrated with their experience here, and I am so sorry that was the case with you. My team and I are dedicated to providing exceptional customer service, and we'd like to see if there is anything we can do to make this right for you. Please reach out to me, Juan Cruz, Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
THE WORST Mother in-law went up to buy $100k, navigator. Deal was agreed everything was good. Then the finance department asked for more money down and spoke down to her as if she could not afford the car. Do not waste your time with these xxxxxxxx. She was so excited all day and they spit in her face. Shame on you to treat a women in her 60's, the way you did. Unbelievable! You better believe corporate is getting a letter.
Business response:
Hi. I am so sorry to hear about your experience and the impression you've been left with. My team and I are dedicated to providing exceptional customer service, and we'd like to see if there is anything we can do to make this right for you. Please reach out to me, Juan Cruz, Customer Loyalty Director, at (817) 481-3531 or email at [email protected], so I can address your concerns.
Pulled my credit 3 times to purchase 1 car I came in to purchase an used vehicle. I was already pre—approved so my credit had to be pulled once. Well, these guys managed to pull it 2 more times (a total of 3 times in one day). I care about my credit , and I found this to be very disrespectful from them.
Business response:
Hi, and thank you for your feedback. We never want a customer to be frustrated with their experience here, and I am so sorry that was the case with you. When a customer applies for a loan through us, we want to get them the best finance rate possible. To do this, we run the customer's information by several banks and financial institutions. We're very sorry if this was harmful to your credit. I'd like to speak with you about your experience and see what can be done to restore your trust in us. Please contact me, Juan Cruz, C... read more
WARNING: THEY SELL DAMAGED CARS Update 2/2/21 I bought a certified 2019 premium mustang from grapevine ford and it's been at my closest ford dealership for about 3 months already and it's not running. when I bought the car I noticed that the back bumper was damaged and the hood paint didn't match the rest of the car, I first tried asking the grapevine ford dealership to fix the problem they told me that there was nothing they could do about it since I have already purchased the car and supposedly it was my problem, even thou... read more
Business response:
Hi Erick, I am sorry to hear that you are not satisfied with your experience here at Grapevine Ford. My team and I are dedicated to providing exceptional customer service, and I am very sorry to hear about your post-purchase frustration. I'd love to speak with you about your experience and see what can be done to restore your trust in us. Please contact me, Juan Cruz, Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
financer purchased vehicle over the phone, purchased a cashier check as the dealership requested. I sent a copy of the cashier check to dealership. Drove 6 hours to dealership and they would not release vehicle until they confirm funds. They had all day to call bank and confirm but chose not to. Had to pay for hotel and spend the night. The next day, still had to wait until noon to get vehicle. We were told nothing buy lies. Tricks they play, very dishonest dealership.
Business response:
Hello. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact me, Juan Cruz, Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
Horrible Experience/Con Artist They train their salesman to be deceitful to customers!!! Ran our credit a total of 19 times!! False promises!! Treat you like xxxx then send a text afterwords asking them to leave a review!! Idiots!! Don’t waste your time!
Business response:
Hi Deborah. We never want a customer to be frustrated with their experience here, and I am so sorry that you've been left with this impression. When a customer applies for a loan through us, we want to get them the best finance rate possible. To do this, we run the customer's information by several banks and financial institutions. My team and I are dedicated to providing exceptional customer service, and I'd like to speak with you about your experience to see what can be done to restore your trust in us. Please contact me, ... read more
Andrew Beltran They lie and tell me one thing and do a northern they are the worst poeple I have had the pleasure of coming across They will never get my business
Business response:
Hi Andrew. We take customer satisfaction very seriously here at Grapevine Ford, and we'd like to hear more about your experience. Please reach out to me, Juan Cruz, Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
Too much haggling and BS Got to the dealership at 1:15. The person I had an appt with could not meet with me so I was pushed off onto someone else. The process took over 4 hours!!!! When I went to complete the paperwork, the sales guy said he could do something about a $499 fee tacked onto the price. He didn’t. I found out that the $499 fee was for some sort of GPS service that I did not ask for or want. I was told they could not take that fee off, which was total BS. The finance guy Gary was great and helped me get a bette... read more
Business response:
Hi SB, thank you for leaving your feedback. Grapevine Ford is dedicated to our customers and providing outstanding customer service in all that we do and we cannot express how sorry we are that you are not satisfied with your purchase. We'd love to discuss your complaints and see if there's anything we can do to address these concerns. Please reach out to me, Juan Cruz, Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
Nobody knows what is going on Buying was ok. I flew in from out of state to buy and salesman was fine besides running my credit when I told him numerous times I was paying cash. I didnt find that out until Credit Karma alerted me. 75 days later I still dont have my license plate. I messaged 2 weeks ago they said it was at my local dmv and blamed them, literally had me calling my local dmvs searching where they sent to. Fast forward 2 weeks some lady emails me THEY still have everything and made me waste soo much time while l... read more
Business response:
Hi Jodi. Thank you for taking the time to leave us feedback. We are so sorry to hear that this happened and the stress it caused you. We never want customers to feel like we aren't providing them with the absolute best in customer service. If there is anything we can do to make this right for you, we'd like to discuss your experience further. Please contact me, Juan Cruz, Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.6 star rating with 3,785 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is open now. It will close at 8:00 p.m.