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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Difficult to deal with Everything about Grapevine Lincoln's set up seems to be designed to make car buying difficult. salesman had very little knowledge in regards to the mechanical workings of the vehicle. He only wanted to talk about the glitz. And the pricing here is extremely non competitive considering the choices car buyers have close by.
Business response:
Hi, We appreciate you taking the time to write a review. Here at Grapevine Lincoln, we are dedicated to getting our customers the very best price possible. We are sorry if you feel that you didn't get a good deal. Please reach out to me, Stephanie Maggio, Customer Loyalty Director, at (817)481-3531 or email at loyaltydirector@grapevineford.com to discuss your concerns.
Terrible Misrepresented the car I wanted. Showed me a great car then changed the price. So bad I will never go again. I'd rather walk. No never!!!!
THEY MESSED UP HARD DON'T GO TO THIS DEALERSHIP. They messed up HARD. We paid cash for the mustang GT. Left the dealership and they call me saying they need me to come back because some paperwork went wrong. So I come back, they tell me I need to give them $750 because of a rebate that wasn't suppose to be there. They forgot to take off a rebate and told me I need to pay them $750. Straight up said no and return the car. Never seen such BS happen. They messed up, own up to it. DON'T TELL THE CUSTOMER TO GIVE THEM MONEY FOR T... read more
Repair of radio display, inverter and recall Had several Text with the service advisor about the inverter not working as it should. He kept telling me what I was plugging in was broke. I was plugging in a 252 watt charger for a battery. My charger works on all other brands but Ford. They were unable to diagnose the issue but said unit was working properly when a 11 watt phone charger was plugged in. After a week and 1/2 I get a call that the truck is ready. I ask what about the recall and Andrew Shannon said he would look in... read more
Items added not represented in advertised or price I test drove a vehicle for my Mother and after inspection and my assessment, she agreed to buy the vehicle for the advertised price. When the statement was sent to my Mother, there was an added device that was an additional $499. She inquired and was told that a tracking device was added that couldn’t be removed, yet this wasn’t included in the internet listing. I would’ve walked out in the deal. I encouraged her to speak with management to make it right.
Long But Word Reading *******Disclaimer****** I want to be fair and explain that the issue regarding the $3500 worth of add on services was resolved in June. Albeit 6 months after the fact but still it was resolved. I’m only starting from the beginning because it’s important to the overall narrative. I purchased a 2018 Ford Explorer on 12/26/18. Chris was my sales person and Jake handled the financing. Long story short, they lied and told me I had to purchase what came to roughly $3500 worth of warranties and add on services... read more
Upset Jeff Brought truck in at 8AM to see why check engine light was on. Paid the diagnostic fee and was told it had codes and perge valve needed to be replaced as well as a complete fuel system treatment. Paid over $1100 out of pocket to get to the light up the street from the dealership and my truck cut off and check engine light comes back on. After getting truck started after 10 minutes I manage to drive back to the dealership and my service advisor took it back to the shop. I sat waiting until the service department clo... read more
Disappointment After constant calls from their salesman all week to get me there I finally comes in Saturday at my APPOINTMENT time to be ignored for 2 hrs. Had time to go to Olive Garden to eat and return and still NO JEFFERY MOORE!! Even after asking for him as he stated in the remind email to do list when arriving. This guy never came out to introduce himself to me. Finally after 2hours someone finally came up to me to see how could HE...MR TY...Thank You Sir...help me. The services when started were fine but the professi... read more
Put some resources in the service department! The service shop needs some serious attention by upper management. Second time the vehicle has been In for the same problem. The process to drop a vehicle off is horrible and no organization.
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.5 star rating with 3,278 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is closed now. It will open at 7:00 a.m.