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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Lemon Raptor I purchased a new Ford Raptor and nothing has went right. The salesman told me he would t ake $10,000 off the price if I purchased the one year old one they had left. “still new”. I agreed and through the process they brought in the purchase tag for the 2019 so I not only did not get $10,000 off the price, but they charged me more than sticker which I did not catch until a friend of mine who is a GM for Ford about a month later told me I got charged way over sticker which is not only illegal but immoral. So that... read more
Service wasn’t that great. Daren first helped me and was very nice talking time through everything. He told me to come in Monday to pick it up but I decided to come Saturday when he wasn’t in. Andrew helped me find my paperwork and get my car. Another random guy came up and said they would wash it for me so I said great. That whole process took 45 minutes and there were 20 minutes where 2 another service guy asked a few people talking outside where my car was and they finally got it. I was driving away and someone stopped me... read more
Business response:
Hello, and thank you for your feedback. The entire team here at Grapevine Ford always wants every customer to be confident in their repairs, and we're very sorry this happened to you Jackie. I would like to speak with you about your concerns and see if there's anything we can do to address them. Please reach out to me, Venny Diaz, Service Manager, at [email protected] to discuss your concerns.
Very disappointed Very disappointed with service and how I was treated will not be purchasing anything from this dealership, ............salesperson was not knowledgeable, was told I had to fill out all forms just to test drive car.
Business response:
Hi, and thank you for your feedback. We never want a customer to be frustrated with their experience here, and I am so sorry that was the case with you. Please reach out to me, Juan Cruz, Customer Loyalty Director, at (817)481-3531 or email at [email protected] so we can address your concerns.
zero follow up Was a very interested and qualified buyer for vehicles that they were offering and had to stalk the sales person for answers and information of which I never even received. I sent an email to the “managing partner“ of the dealership about my frustrations with zero response. You would think that in today’s world they would be interested in selling a car but apparently their business is good enough. My recommendation is to look elsewhere.
Business response:
JS, thank you for your feedback. I never want a customer to feel ignored while visiting us. Please reach out to me, Juan Cruz, Customer Loyalty Director, at (817)481-3531 or [email protected] so I can speak with you about earning back your trust.
Absolutely horrible experience This dealership should be shut down. My experience buying a vehicle here was one of the worst of my life. We were drawn to them by the USAA Car Buying Service and couldn't have been more misled throughout the process. They claimed they didn't have any of the vehicles we were asking about in stock and then tried to get us in another, more expensive option. Then as we were walking out they all the sudden found the vehicle we had inquired about. They are all HIGH PRESSURE, HIGH STRESS, and HIGH TE... read more
Business response:
Hello, I am so sorry to hear that you are not satisfied with your experience here at Grapevine Ford. My team and I are dedicated to providing exceptional customer service, and I am sorry that you feel like we haven't been as dedicated to you as we should have been. Please reach out to me, Juan Cruz, Customer Loyalty Director, at (817)481-3531 or email at [email protected] so we can address your concerns.
Service department is terrible Bought multiple cars and had multiple serviced at this dealership. Last two service appointments have been terrible. 1st one they noted the bolt on the brake clipper was loose. Wife drove it the next day and the caliper came off resulting in having to replace pads and rotor. When I asked about it they said it was noted on the report. This appointment has resulted in my car being there for 2 weeks for a backup camera and door latch. Mechanic broke the window and I found out after I got it home w... read more
Business response:
Hi. We take claims of damage very seriously. We're sorry to hear that you are not satisfied with your experience with us here at Grapevine Ford. We can assure you that we would never damage a customer's vehicle and not take measure to make things right. I would like to speak with you about your concerns and see if there's anything we can do to address them. Please reach out to me, Venny Diaz, Service Manager, at [email protected] to discuss your concerns.
Zero Customer service skills I purchased a car on Feb 27th and during the process I was misinformed on add on's. They said it would be washed and service when I came back to pick it up. The next two days I realized they had not been serviced with low oil fuel levels and coolant which can cause major car issues. I went back to get it serviced they said on used cars they only service if they thought it needed to be serviced which this card needed it. I called back less than a month later for questions about the add-ons and the... read more
Business response:
Hello. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact me, Venny Diaz, Service Manager, at [email protected].
Unimpressive visit this time Unimpressed, unable to sameday fix headlamp you identified had to replace at $900 , bought bulbs myself and had local shop install for $34, worked fine.
Business response:
Hello, and thank you for your feedback. The entire team here at Grapevine Ford always wants every customer to be confident in their repairs, and we're very sorry to hear about this experience. We'd like to know more about your visit, please reach out to me, Venny Diaz, Service Manager, at [email protected].
Service review Well satisfied with routine service on our 2016 Explorer, but disappointed that the replacement of our driver front pad wasn’t covered by our “platinum” warranty. Also annoyed to find charges for the oil and filter change (we purchased the car at Grapevine) and an unexplained $42 Environmental Disposal fee. These were removed when I pointed them out, but they should never have appeared in the first place.
Business response:
Thank you for sharing your experience. We thank you for being a Grapevine Ford customer, and let us know if you need anything in the future. - Venny Diaz, Service Manager.
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.6 star rating with 3,692 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is closed now. It will open tomorrow at 7:00 a.m.