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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
NO CUSTOMER SERVICE After 15 months, nine times in the shop and 45 days without my car, my brand new 2019 Navigator has FINALLY been deemed a lemon. The transmission was slipping and the engine was burning oil. Lincoln told Grapevine Lincoln to put oil in the car and give it back to me!!! Lincoln refused to replace the engine as well as the transmission AND Lincoln Grapevine offered ZERO help! Sadly, I absolutely loved my Navigator. It had all the bells and whistles you could ever want but mechanically the car was junk. Plea... read more
Business response:
Hello, I am so sorry to hear that you are not satisfied with your experience here at Grapevine Lincoln. My team and I are dedicated to providing exceptional customer service, and I am sorry that you feel like we haven't been as dedicated to you as we should have been. Please reach out to me, Juan Cruz, Customer Loyalty Director, at (817)481-3531 or email at [email protected] so we can address your concerns.
Not what I expected Buyer beware of hidden fees above listed price of vehicle for a $500 locator they refused to remove and $600 for a second key - none of this was listed on website. I offered full price and still was charged for both of these items. Still, I didn’t get the second key because it was lost. They have said they will find it or send me one so I can my local dealer to program they key that they promised. After driving 4 hours to make a purchase, the salesman was arrogant, the CPO prep was super sloppy (chips in ... read more
Business response:
Hi, Debbie. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service or getting a good deal on their vehicle. Please reach out to me, Juan Cruz, Customer Loyalty Director, at (817)481-3531 or email at [email protected] to discuss your concerns.
As Expected - But Would Consider Them Again Our experience was as expected when buying a used vehicle. There is the traditional haggling but nothing turns me off more than a car salesman who says he’s going to lose money. In our case two of the three individuals that worked with us on this transaction did just that. After reaching what I was assured was a bottom line price (any lower and they would lose money) we went back to execute the transaction which I had planned to do entirely in cash. I was offended to see on the fi... read more
Business response:
Hi, and thank you for your feedback. We never want a customer to be frustrated with their experience here, and I am so sorry that was the case with you. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact me, Juan Cruz, Customer Loyalty Director, at (817)481-3531 or email at [email protected]
Buying a car from out of town Terrible experience with the sales person gary promised things and he didn't come thru. I flew in from out of town and put down $10000 down, I still dont think I had a great experience at this dealer.
Business response:
Hello. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact me, Juan Cruz, Customer Loyalty Director, at (817)481-3531 or email at [email protected].
Prefreintial Treatment i feel ike i was treated with direspect regarding the vehicle i had selected to purchase. i fee las tho there was preferential treatment to another customer that was interested in same vehicle .
Business response:
Hello. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact me, Juan Cruz, Customer Loyalty Director, at (817)481-3531 or email at [email protected].
Awful Experience Customer service is no longer a priority for Grapevine Ford. 2.5 hours for an oil change in the Quick Lane with an appointment. Asked a live person for help, Aaron McBride, he blew me off.
Business response:
Hey there, Joe, We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We are very sorry for this and would love to see what we can do to earn back your trust. Please contact me, Venny Diaz, Service Manager, at [email protected].
Still forgetting to fill washer fluid! The service advisors were nice and attentive as always. Made sure I was up to date on what preventative maintenance was needed or coming up. This trip was the third time in a row that the washer fluid wasn’t topped off. It’s a minor thing, but just seems like attention to detail is lacking a bit.
Business response:
Thank you for letting us service your vehicle and thank you for your feedback. Please let us know if we can help you with anything in the future. --Venny Diaz, Service Manager.
Lemon Raptor I purchased a new Ford Raptor and nothing has went right. The salesman told me he would t ake $10,000 off the price if I purchased the one year old one they had left. “still new”. I agreed and through the process they brought in the purchase tag for the 2019 so I not only did not get $10,000 off the price, but they charged me more than sticker which I did not catch until a friend of mine who is a GM for Ford about a month later told me I got charged way over sticker which is not only illegal but immoral. So that... read more
Service wasn’t that great. Daren first helped me and was very nice talking time through everything. He told me to come in Monday to pick it up but I decided to come Saturday when he wasn’t in. Andrew helped me find my paperwork and get my car. Another random guy came up and said they would wash it for me so I said great. That whole process took 45 minutes and there were 20 minutes where 2 another service guy asked a few people talking outside where my car was and they finally got it. I was driving away and someone stopped me... read more
Business response:
Hello, and thank you for your feedback. The entire team here at Grapevine Ford always wants every customer to be confident in their repairs, and we're very sorry this happened to you Jackie. I would like to speak with you about your concerns and see if there's anything we can do to address them. Please reach out to me, Venny Diaz, Service Manager, at [email protected] to discuss your concerns.
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.6 star rating with 3,785 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is open now. It will close at 8:00 p.m.