Grapevine Lincoln

Joe Smith 

on Cars.com

6 years ago

Worst Service Ever I wouldn’t recommend this place on any level. Sales team is deceptive and the repair side doesn’t return calls. Cars literally scattered everywhere. Very disorganized. 

MadisonC 

on Cars.com

6 years ago

The Worst Buying process was easy but customer service since then could not be worse and when I gave a bad review from the companies software the service manager Aaron asked me to lie and give him a good review and then he might be able to help me out with a free oil change. 

Grumpy 

on Cars.com

6 years ago

Soooo rude Service advisor was rude and lazy . After refusing to get back in my car to move it He proceeded to tell me how he felt offended by my suggestion that he move it. Service techs could not “ find” my key to remove my wheels for rotation. “ looked in the glove box “. Guess where I found it ... in the glove box. Really disappointed in my first visit for service. 

MM 

on Cars.com

6 years ago

Less than amazing The people are nice and responsive, but their service department needs to work on their scheduling and turn around. I made an appt a few weeks out to get a recall fixed. I was told it should be done same day. 1 day turned into 2 turned into 3 and finally I had to go pick up my car and the work still hadn’t been done. It would have been one thing if I had just showed up, but when you make an appt weeks ahead of time I feel it’s fair to expect them to actually have the time to do the work. At a minimum if the... read more

Amanda Miller 

on Cars.com

6 years ago

Terrible used car dealership We called grapevine ford today at 6.15pm to see if a 2018 Toyota Sequoia was still for sale. We were told that it was pending and a buyer was coming from Houston in the morning, but the manager said first come first served so if we came tonight we could have first dibbs(his words) on vehicle we initially spoke to Telly on the phone, we told him we would be there in 30 minutes. Upon arrival Telly was busy with another client so we were handed a car fax by a sales manager who we never saw again and... read more

Bob 

on Cars.com

6 years ago

Won't leave me alone until I leave a review Average experience, nothing exceptional about Grapevine Ford. My only issue is that since my car repair, they won't stop texting and calling and emailing me asking to leave a review, despite requesting otherwise. Incredibly annoying. 

James Muncil 

on Cars.com

6 years ago

Terrible...go to another ford dealer. I have been a Ford owner for 10 years and my company car is also a Ford. This is the worst ford experience of my life. My company vehicle had a recall for airbags and power steering that I brought in to Grapevine service center on monday 08/12 in the morning. Fleet manager told me he couldn't get to it until the afternoon. I said that's fine I was planning on dropping it off anyway. Took one of his business cards before I left. Morning of tuesday 08/13, I called the number on the card,le... read more

JCity 

on Cars.com

6 years ago

Read The Negative Comments I implore you to listen to what the negative reviews are saying before visiting this dealership. Please be heed the red flags. Understand what you're walking into, they follow a pretty antiquated model. Expect to be greeted with the old toxic dealer gimmicks. Save yourself the grief and work with a dealer more customer-centric (there are good apples out there). I set up an internet appointment to look at a specific vehicle. The person I set up an appointment with had to deal with another customer s... read more

Cowboysfan 

on Cars.com

6 years ago

Worst dealership experience ever. Never buy a car from them. They make you wait for hours even after the scheduled appointment and not even offer you water for free. And their sales people are rude and discriminatory. I will never buy a Ford vehicle for sure.