Grapevine Lincoln

4.6

Car Dealers
Grapevine, TX

About this business

Automotive Car Dealers

Location details

801 E State Highway 114, Grapevine, TX, 76051, United States

Get directions

Weekday	Schedule	Status
Mon	7:00 a.m. to 8:00 p.m.
Tue	7:00 a.m. to 8:00 p.m.
Wed	7:00 a.m. to 8:00 p.m.
Thu	7:00 a.m. to 8:00 p.m.
Fri	7:00 a.m. to 8:00 p.m.
Sat	7:00 a.m. to 8:00 p.m.
Sun	Closed

4.63,693 reviews

Select a rating

A Meaux

6 years ago

Terrible experience We just purchased a Superduty F-250 on March 13. The salesman was the only individual that appeared to be honest and forthright. After we began the actual commencement of the sale, I was met with hidden, false comments and untrustworthy explanations. My questions for clarity were not even acknowledged and when fronted with "...not signing until I get an answer", they were eventually found to be not honest and/or true. My trust with Grapevine Ford has very little confidence

Business response:

Thank you for your feedback. We take customer satisfaction very seriously here at Grapevine Ford, and we'd like to hear more about your experience to see see if there's anything we can do to address these concerns. Please reach out to me, Juan Cruz, Customer Loyalty Director, at (817)481-3531 or [email protected] so I can speak with you about earning back your trust.

MATTHEW L TUSA

6 years ago

Mold in my truck carpet needs to be replaced I need the biggest top dog at grapevine Ford to call me 8172961607. Took my truck in for service and got home and opened up the passenger back door and carpet has white mold growing all through out the truck it needs to be fixed. I've paid for over 200k worth of vehicles and will be buying more fix my truck

Larry bobinski

6 years ago

Terrible service Terrible experience and very bad management and customer service. Dont do grapevine ford if u must go to a ford dealer i will never again 1

Business response:

Hello, Larry. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact me, Venny Diaz, Service Manager, at [email protected].

Shelley

6 years ago

Terrible customer service Incompetent!!! Worst experience ever.... from the salesman to the management. I will NOT recommend this dealership to anyone. Inadequate training on their behalf for customer service !!!!!

Business response:

Hello Shelley, I am so sorry to hear that you are not satisfied with your experience here at Grapevine Ford. My team and I are dedicated to providing exceptional customer service, and I am sorry that you feel like we haven't been as dedicated to you as we should have been. Please reach out to me, Juan Cruz, Customer Loyalty Director, at (817)481-3531 or email at [email protected] so we can address your concerns.

Bryan

6 years ago

Would never go there again Here’s my story about my experience at Grapevine Ford this week. Bought my 2017 F250 here and also purchased the extended warranty. On Monday my engine started smoking (73k miles) so being 6 minutes away came right to the dealership just before 8AM. I opened the hood and diesel was all over the engine compartment. The service tech took my info and said it should be repaired in 2-5 days. An employee walking by asked when was the last time I changed my fuel filter because looks like mine had “blown”... read more

Business response:

Hello, Bryan. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact me, Venny Diaz, Service Manager, at [email protected].

Brenda gentry

6 years ago

Engine light on The vehicle is having trouble keeping power, you have to shut the door several times or go under the hood and mess with the wires going to the battery

Business response:

I'm glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. Venny Diaz, Service Manager.

Cindy

6 years ago

Recall Brian was a fantastic service provider and Uriel was very kind in making sure I was being waited on. When I arrived another gentleman that was not Brian helped me get checked in and was very condescending. I needed extra work done on my car, but by the way he was treating me I didn’t want to get anything done there. (He kind of looks like Jon from Jon and Kate 8) This guy was rude to Uriel, didn’t listen to me when I told him my car was supposed to be there a few days, and acted like I was some dumb chick that doesn... read more

Business response:

Thank you for sharing your experience. We thank you for being a Grapevine Ford customer, and we look forward to serving you again. Venny Diaz, Service Manager.

Kirby

6 years ago

Service Wasnt greeted upon arrival. Had to find service writer. Went well after that. This has happened before. They need better staffing coverage. Customer for 15 years.

Business response:

Kirby, thank you for taking the time to write a review. We'd love to hear more about your experience! Please reach out to me, Venny Diaz, Service Manager, at [email protected].

Chris

6 years ago

Terrible Drove 4 hours to look at a truck i was interested in and they wer going to charge and extra $6000 in dealer add ons with out any warning before hand

Business response:

Hello, Chris. Here at Grapevine Ford, we aim for fair, competitive pricing on our vehicles. We're always willing to try and find a way to get our customer the best deal possible, and we're sorry that we could not come to an agreement on pricing. We'd love to speak with you and see if there's anything we can do to address your concerns. Please reach out to me Juan Cruz, Customer Loyalty Director, at (817)481-3531 or email at [email protected].