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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Terrible service Terrible experience and very bad management and customer service. Dont do grapevine ford if u must go to a ford dealer i will never again 1
Business response:
Hello, Larry. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact me, Venny Diaz, Service Manager, at [email protected].
Terrible customer service Incompetent!!! Worst experience ever.... from the salesman to the management. I will NOT recommend this dealership to anyone. Inadequate training on their behalf for customer service !!!!!
Business response:
Hello Shelley, I am so sorry to hear that you are not satisfied with your experience here at Grapevine Ford. My team and I are dedicated to providing exceptional customer service, and I am sorry that you feel like we haven't been as dedicated to you as we should have been. Please reach out to me, Juan Cruz, Customer Loyalty Director, at (817)481-3531 or email at [email protected] so we can address your concerns.
Would never go there again Here’s my story about my experience at Grapevine Ford this week. Bought my 2017 F250 here and also purchased the extended warranty. On Monday my engine started smoking (73k miles) so being 6 minutes away came right to the dealership just before 8AM. I opened the hood and diesel was all over the engine compartment. The service tech took my info and said it should be repaired in 2-5 days. An employee walking by asked when was the last time I changed my fuel filter because looks like mine had “blown”... read more
Business response:
Hello, Bryan. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact me, Venny Diaz, Service Manager, at [email protected].
Engine light on The vehicle is having trouble keeping power, you have to shut the door several times or go under the hood and mess with the wires going to the battery
Business response:
I'm glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. Venny Diaz, Service Manager.
Recall Brian was a fantastic service provider and Uriel was very kind in making sure I was being waited on. When I arrived another gentleman that was not Brian helped me get checked in and was very condescending. I needed extra work done on my car, but by the way he was treating me I didn’t want to get anything done there. (He kind of looks like Jon from Jon and Kate 8) This guy was rude to Uriel, didn’t listen to me when I told him my car was supposed to be there a few days, and acted like I was some dumb chick that doesn... read more
Business response:
Thank you for sharing your experience. We thank you for being a Grapevine Ford customer, and we look forward to serving you again. Venny Diaz, Service Manager.
Service Wasnt greeted upon arrival. Had to find service writer. Went well after that. This has happened before. They need better staffing coverage. Customer for 15 years.
Business response:
Kirby, thank you for taking the time to write a review. We'd love to hear more about your experience! Please reach out to me, Venny Diaz, Service Manager, at [email protected].
Terrible Drove 4 hours to look at a truck i was interested in and they wer going to charge and extra $6000 in dealer add ons with out any warning before hand
Business response:
Hello, Chris. Here at Grapevine Ford, we aim for fair, competitive pricing on our vehicles. We're always willing to try and find a way to get our customer the best deal possible, and we're sorry that we could not come to an agreement on pricing. We'd love to speak with you and see if there's anything we can do to address your concerns. Please reach out to me Juan Cruz, Customer Loyalty Director, at (817)481-3531 or email at [email protected].
Waste of Time I made an appointment on a Tuesday morning. Was told I would hear something back on Thursday or Friday same week. By lunch time Friday I call to leave a message since I hadn’t heard anything. 2 hours later get a call saying that my car still hasn’t even been looked at by a mechanic and they would call me by the end of the day to see what the status is. Never heard anything. Called back on Saturday and left a message. Did not receive a call back so called again and spoke with a different service advisor who was ... read more
Business response:
Ashley, thank you for your feedback. I never want a customer to feel ignored while visiting us. Please reach out to me, Juan Cruz, Customer Loyalty Director, at (817)481-3531 or [email protected] so I can speak with you about earning back your trust.
Ford grapevine Worst service ever! No one told me about the $150 diagnostic fee till the next day. I spoke to Jody from grapevine ford and she never mentioned anything till I already dropped off my car. I didn’t get the service because none of my 3 warranties covered the emission. So I just spent $150 for a diagnostic I could’ve gotten from autozone!!!
Business response:
Hello. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact me, Venny Diaz, Service Manager, at [email protected].
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.6 star rating with 3,785 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is open now. It will close at 8:00 p.m.