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Great Day Improvements
- Home Improvements
- Twinsburg, OH
About this business
Location details
2500 E Enterprise Pkwy, Twinsburg, OH, 44087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
One week and one day ago I tried to reach out to Stanek windows concerning two of the window panes in my sun room failing. (The seals are broken on those two window panes.). Time after time I have tried to get a return call from them to send over the technicians to measure the Teo failed windows for a warranty claim, but as of today, September 27, 2024, not one employee has called back, not ONE. Winter is soon approaching and I need their help as I have no idea how to replace these window panes myself. Their lack of customer... read more
Business response:
We sincerely apologize for the inconvenience and the delay in our response. We understand the urgency of your situation, and we’re sorry for the frustration this has caused. A technician has visited your home, measured the glass, and it is currently on order. We appreciate your patience and are committed to resolving this issue promptly. Thank you. - The Great Day Improvements Team
Terrible company. Signed contract in July,2024 for a *******. Company then overcharged me significantly on the down payment by thousands of $. Took way too long to resolve. They then dropped the ball on scheduling measurements (told one date only to be told the day before that date was not properly scheduled, had to reschedule). Made a change after measurements. Long wall to have 2 eight feet doors, centered and opening in the middle with transom above. Short wall, one window with transom above. Came to install Sept 11. They... read more
Business response:
We sincerely apologize for the issues you've encountered throughout this process. Were actively working to resolve the missed change order by reordering the necessary units. We will follow up with delivery dates shortly and ensure youre kept updated every step of the way. We are fully committed to making sure the final installation matches your original specifications. We appreciate your patience and will continue to work with you until everything is completed as agreed.- The Great Day Improvements Team
***** ****** representing Patio Enclosures contracted to replace my existing patio enclosure that was damaged in a storm. Contract was signed April 10, 2024 and I still do not have a start date for demo and installation. Last email after including my attorney in the process was maybe October. I have been obviously very patient, but not any longer. I would like to be on the schedule sooner that October, or start a process of cutting my cost by 10% for each week this is delayed. And reimbursed the $400 temporary roof repair th... read more
Business response:
Thank you for taking the time to share your concerns. We sincerely apologize for the delays youve experienced with your project, and we understand how frustrating the situation has been. While October was previously mentioned as a potential timeframe, we were able to find time to start your project next week. To clarify, ****** reviews are managed by ******, and we cannot remove them ourselves. We value all feedback, whether positive or critical, and use it to improve our services.- The Great Day Improvements Team
We contracted with *** on closures of ********************* in May and our install was completed around July 18. Our salesman was *****. From start to finish it was nothing but pain to rest heartache stress and depression. Not only did he feed us the story about good discounts, but there was also a free cruise or condo vacation included. We notified the office and let them know we wanted the cruise and now were getting the runaround. But will get back to that. ***** came and did his measurements talking constantly turned in ... read more
Business response:
We want to express our sincere apologies for the less than satisfactory experience you had with our services. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to bring this matter to our attention. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations on this occasion. Our records indicate a *** from Destination Motivation has reached out to you about the travel voucher and will be getting it to you pr... read more
We contracted with them 6/2021 for 3 windows, and had them installed 10/2021. 1 window arrived 4 inches smaller than measured, 1 window had molding sticking out and not adhered to window, all security tabs were backwards, no screens fit properly (we used putty to keep them from rattling),, ***** formed on inside of windows. From first winter, we put up plastic on inside of all windows to keep cold out. Cold air continued to come in windows. Tried contacting offices several times. The names we rec'd were called, no call backs... read more
Business response:
We want to express our sincere apologies for the less than satisfactory experience you had with our services. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to bring this matter to our attention. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations on this occasion.We will use this as an opportunity to improve our processes to prevent similar occurrences in the future. Thank you.- The Great Day Impr... read more
***-contracted out to another company, called about concerns about missing support beams the sun- contractor had to buy, didnt come with the other manufactured parts, was told that was normal and if I had other questions to call corporate. Had I known it was going to be sun-contracted out, I would have found someone else for a cheaper price
Business response:
We regret that your experience didn't meet expectations. To clarify, all of our branches source lumber locally due to logistical and financial constraints, as our manufacturing facility is in ****. Additionally, its common for us to work with skilled subcontractors to ensure high-quality results for our projects. We apologize for any confusion.- The Great Day Improvements Team
If you are looking to install windows in your home, do not waste your time with this Great Day Improvements/Stanek ***************** Poor quality of product delivered (scratches on windows that had to be re-ordered, handles that had streaks in them, casement windows that would not open properly and still have issues), poor installation (beading issues, window ***** slanting after 3 1/2 years, poor caulking issues around windows with gaps, "sticky" tabs used to cover nail holes on large picture window), customer service is no... read more
Business response:
Our Regional Operations Manager has already been in touch, and weve scheduled an appointment at your home for November. Weve also waived the trip and labor fees for this visit. Thank you for bringing this to our attention, and we appreciate your understanding. - The Great Day Improvements Team
Horrible, horrible people! Would NOT recommend them! Their work is not that good, we even (8+years later) STILL have a warranty roof leek that they cannot seem to fix, BUT, after all this time they have graciously decided to charge us for services call THAT THEY CANNOT FIX!! Too many other problems with them too! Stay away! I would give one star but his website will not allow me.
Business response:
We understand it can be frustrating to learn that a service call would cost additional but as stated in the contract you signed, there are costs that are accumulated during service that are not covered under warranty. For 2 years there is no charge for labor/service fee. After 2 years a service call fee is applicable. We apologize for any confusion. Thank you.- The Great Day Improvements Team
This is the worst experience I have ever had with a company. The job was sloppy, incompetent and overpriced. I have had them out three times now to fix issues and today they broke my glass panel. Now I have to have yet another appointment and I am concerned something else will happen. I have been offered no discount, no refund, no apology, nothing. I have had appointments scheduled and no one showed up, I have had appointments scheduled and canceled at the last minute.
Business response:
We sincerely apologize for your experience not being what we would hope for, and we regret that your project was not completed with the care and quality that we pride ourselves in providing. We strive to provide the highest level of service to our valued customers, and it appears that we fell short of your expectations on this occasion. We appreciate your understanding as we work towards resolving any outstanding issues. We value your feedback and will use it as an opportunity to improve our processes to prevent similar occu... read more
Frequently asked questions about Great Day Improvements
How is Great Day Improvements rated?
Great Day Improvements has a 4 star rating with 1,410 reviews.
When is Great Day Improvements open?
Great Day Improvements is open now. It will close at 5:00 p.m.