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Great Day Improvements
- Home Improvements
- Twinsburg, OH
About this business
Location details
2500 E Enterprise Pkwy, Twinsburg, OH, 44087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My experience has been very disappointing. This project started in November '22 and we were told that it would take 10 working days. However it is still not complete and failed a final inspection by the City of Naperville. It failed it's City of Naperville inspection on 6/12 for various reasons including a lack of stamped plans on site and the tripled beam already twisting and needing 6xle post connections. Note that there is now a leak where the two french windows meet. Previously to that, the doors were not installed prope... read more
Business response:
We sincerely apologize for your experience not being what we would hope for. Many things have impacted our company over the past few years including staff shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. We are currently trying to coordinate with the building inspector to come out to your home this week and we are hoping to finish your room as well. We do our best to finish every project as quickly and efficiently as possible. We apologize that we missed the **** this time o... read more
At the end of construction of our enclosed patio I had rated Patio Enclosure 5 stars. However, at 6 months or so after completion, I noticed a seperation of the pieces near the frame of a window. Anyone could see clearly out of this opening and feel air entering through it. Also, noted that one of the two screen doors was stiff to open and close...it kept jumping the track. I sent a text to our representative, who did call back. I sent photos and order number as requested. NEVER had any response. I called the office several ... read more
Business response:
We are so sorry to hear you were dissatisfied with the service you received. Many things have impacted our company over the past few years including staff shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. Our Operations Superintendent, *****, has reached out and we have you schedule for a service call the week of July 17th. Thank you for reaching out, we use every review as a way to improve our customer experience. - The Great Day Improvements Team
Horrible customer service once youve bought into their project. It took 5 builds/5 months for them to complete . Would not even expedite the process. Terrible business practice for customer service. When you spend 25k towards a project you would think customer service is their leading tool for marketing. A total failure on their part.
Business response:
We are so sorry your experience with us was not what we would have hoped. We do acknowledge that there were delays in your room's completion. We do our best to finish every project as quickly and efficiently as possible. We apologize that we missed the **** this time on completion. Thank you for reaching out, we use every review as a way to improve our customer experience. - The ********************** Team
I would not recommend anyone to go with this company. They started the project in March was shut down because they hadnt got a permit then it finally got finished in June. The communication in between was horrific. There was none if I wanted to know anything I had to continually call them the person who does the scheduling was not aware of what was going on either they werent communicating with him just about him Everyone I talk to said their communication was terrible. They dont let you know when they are not when they have... read more
Business response:
We are so sorry to hear you were dissatisfied with the service you received. Many things have impacted our company over the past few years including staff shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. We are currently working to get all of our locations staffed and trained to maximum capacity so we may best serve all of our customers. Thank you for reaching out, we use every review as a way to improve our customer experience. - The Great Day Improvements Team
This company will not honor their guarantee, it's not worth the paper it's printed on. I contracted with them to install a screened room on my 10x20 back porch at almost 12K cost.. When installed it consisted of 8 sliding doors and 4 permanent door screens plus transoms at the top. The screening was a disgrace on installation. All was creased, dented and had a few holes starting in the aluminum mesh. It was reported to the company immediately, in turn they replaced one door panel only. I was advised that any other replacemen... read more
Business response:
We are so sorry to hear you were dissatisfied with the service you received. Our screens often appear "invisible" and it is a very common occurrence for people and pets to damage the screens by walking thru the screen doors. We have also saw this issue numerous times with birds damaging the screens by flying into them, just how they do with very clean windows. We make thousands of sunrooms every year and this type of screen is used in all our sunrooms, including the screen doors and windows for our glass enclosures. If this ... read more
I have had my Patio Enclosure for 2 years now and I am super happy with it and with the customer service they have. I had a screen room which they dismantled and, in a day, and a half the new "sunroom" was done. All debris was taken away, cleanup was impeccable, and the crew was very polite and attentive to detail. I obtained 3 estimates, and they had the best price, and the salesman was not pushy. I did make a service call for 1 small correction, about a month later, and they came within a week and fixed the area with no qu... read more
Business response:
Thank you for your review! We're thrilled to hear how satisfied you are with the team, and the experience they could create for you. We're honored to have been able to earn your business, and we can't thank you enough for choosing Great Day Improvements to be a part of your home! -The Great Day Improvements Team
I bought a home in April of 2021 and in May 2021 signed a contract to have my patio enclosed with the screen and glass sliding windows and doors. I have had 2 years of nothing but problems since then. The 1st time they came out to install everything was not to correct size. The installers went and purchased lumber to make my patio fit their parts. WRONG! That is not what I ordered plus the doors and windows opened on the side and were not the size ordered. Basically the last 2 years there have been numerous trips out to my h... read more
Business response:
We are so sorry your experience with us was not what we would have hoped. We do acknowledge that there were delays in your room's completion. We do our best to finish every project as quickly and efficiently as possible. We apologize that we missed the **** this time on completion but we stand behind our finished product. *******, our Regional Manager has reached out to you and we are sending out the Field Supervisor to do a review of your room and address any concerns that you have. Thank you for reaching out, we use every ... read more
Dear ******************* and *********************, I ordered the installation of my patio enclosure in January 2023. The initial installation was incomplete and had many flaws. The second repair group came towards the end of February, where they realized they had to order doors because the doors were installed backward. I was out of the country Feb 28 thru Mar 25. I spoke with ********************* and set up an appointment to get the job completed. Another gentleman came out and shared that seals and handles had to be orde... read more
Business response:
We are so sorry your experience with us was not what we would have hoped. We do acknowledge that there were delays in your room's completion. We do our best to finish every project as quickly and efficiently as possible. We apologize that we missed the **** this time on completion but we stand behind our finished product. According to our records, your room was completed on 5/16/23. Thank you for reaching out, we use every review as a way to improve our customer experience. - The ********************** Team
Do not get their services, Patio enclosures and Great Day Improvements LLC! Save yourself from the trouble of their poor customer service especially with ************************** at their office. She is arrogant and no customer relations skills at all! They did not finish my home improvement project on time. They installed the wrong cord color for my blinds! There were long days of interruptions between their visits to finish our home improvement!
Business response:
We are so sorry to hear you were dissatisfied with the service you received. Many things have impacted our company over the past few years including staff and material shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. We apologize the blind company sent the wrong colored cord. The correct color has been ordered. Thank you for reaching out, we use every review as a way to improve our customer experience. - The Great Day Improvements Team
Frequently asked questions about Great Day Improvements
How is Great Day Improvements rated?
Great Day Improvements has a 4.1 star rating with 1,231 reviews.
When is Great Day Improvements open?
Great Day Improvements is closed now. It will open at 8:00 a.m.