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Great Day Improvements
- Home Improvements
- Twinsburg, OH
About this business
Location details
2500 E Enterprise Pkwy, Twinsburg, OH, 44087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
this company is a scam........terrible service and uncomplete work. Wow...total rip off.
We have been in the process of installing ************ since September and are still fighting to get it finished. The product itself is outstanding . The structure and the capability of the structure installation team exceeds all expectations! We live in ******** which is apparently a new location for Patio Enclosures. Communication is infrequent and typically occurs after multiple calls and messages left at the business office. Even though the structure is completed we dont have an estimate on when the electrical installati... read more
Business response:
Thank you for taking the time to provide your feedback and share your experience with us. We truly appreciate your patience and the opportunity to address the concerns you have raised regarding the installation of your sunroom. We are delighted to hear that you are pleased with the quality of the product and the professionalism shown by our installation team. We pride ourselves on the craftsmanship of our structures and the dedication of our team members, and it's rewarding to know they met your expectations. We are genuinel... read more
What a mess!!! This is week 61 of a contracted 14 to16 week project. Patio Enclosure was to install it's product on a deck built by them. It was a 12' x 15' deck, right now after a second try it is 12' x 16'. Permits with the City of Thornton to communication, to install, to a level deck, to getting what the contract called for has been mishandled leaves the home owner totally frustrated and at wits end. Several e-mails to home office in Ohio goes unanswered. STAY CLEAR of the poorly run company. I have been threated with " ... read more
Business response:
We are so sorry your experience with us was not what we would have hoped. We do acknowledge that there were delays in your room's completion. We apologize that we missed the mark this time on completion, but we stand behind our finished product. There were delays caused by the Egress issue of us needing to figure out and design a trap door coming out of your basement and onto the deck to meet building code. When the inspector came for the final inspection of our deck, he did not approve it because you had built an unpermitte... read more
I selected this company because I was going by the good reviews Sad to say I wish I would if selected a different company to get my enclosure done The instal date had to be rescheduled a couple times do to Material not arriving on time, I started paying on it before it was installed. Which I was ok with it but since day one I had problems with the sliding door the installers came back out and fixed fixed the problem it it was ok for a minute and it started again the sales person came out exchanged something else and it was o... read more
Business response:
We appreciate you taking the time to share your feedback, and we're truly sorry to hear about the challenges you've faced with the installation and functionality of your door. Your experience falls short of the high standards we aim to deliver, and we sincerely apologize for any inconvenience this has caused. We understand the frustration that can arise when expectations aren't met, especially with regards to scheduling and product performance. Please be assured that we take the quality and durability of our products serious... read more
Yikes what a mistake I made trusting this company or at least this branch! Months after install and I still can’t get a hold of a single person to call, text, or email me back! I paid $10k to get an unfinished porch and no communication! One door arrived broken out of 4- the kicker is that I only ordered 2 doors & that’s being blamed on my salesmen for ordering incorrectly. Regardless it still hasn’t been replaced. The other screens are dented and visibly so. That same salesmen, ******* *******, opened 2 greensky loans in my... read more
Business response:
We want to express our sincere apologies for the less than satisfactory experience you had with our services. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to bring this matter to our attention. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations on this occasion. Our goal is to rectify the situation and ensure that you receive the level of service you deserve. Additionally, we would like to take ... read more
BUYER BEWARE, Patio Enclosures, based out of Ohio and has satellite offices around the United States, is one of the most poorly run companies in America. They have no respect for the consumer. They do not honor their warranty and their workmanship is absolutely terrible. A rating of "1" is way too high. I foolishly paid way to much for very poor quality materials and even worse workmanship during the installation. I have been communicating with the company for the past seven months. I keep being told that they will correct t... read more
Stay away from this company for your patio. Deceptive. Unprofessional. The regional manager, ******************* is a bully and unprofessional. They installed windows and door and it is leaking.
Business response:
We want to express our sincere apologies for the less than satisfactory experience you had with our services. Your satisfaction is of the utmost importance to us, and we are committed to making things right. According to our records, we have completed the service call on your room and you are now happy. Thank you.- The Great Day Improvements Team
Horrible experience. The first crew sent out was so bad that on the fourth day I called for an inspection. They came and looked and said it all needs to be torn down and started over. The second crew was fantastic, and finished in a day and a half, including the tear down. When I called to ask for a price adjustment since they sent people out who did not know what they were doing it was absolute total refusal. **** told me that problems can be unexpected in construction and **** re-emphasize that. I get that, but not when it... read more
Business response:
We understand that you were not entirely pleased with the performance of our installation crew, and for that, we want to extend our sincere apologies. We strive to provide the highest level of service to our valued customers, and it appears that we fell short of your expectations on this occasion. Training and feedback mechanisms will be reinforced to ensure that such concerns do not recur in the future. We are pleased to hear that we were able to address your concerns and provide a resolution by changing crews and ensuring ... read more
Poor communication throughout this process. Windows ordered in June are not completely installed, although completely paid for. We're told an error was made which is the delay. Installers were great. Scheduler and Operations Administrator poorly communicate. I have reached out to the scheduling supervisor and am waiting for a response. My next step is the Better Business Bureau. I would not recommend this company. Also having buyers remorse regarding price paid. Nice windows, yes. I have 5 more double hung to be done and wil... read more
Business response:
We sincerely apologize for any inconvenience caused by the delays in completing your project. We understand that timely completion is crucial, and we regret that we fell short of your expectations on this occasion. Our team is committed to delivering projects promptly and efficiently. Despite the setbacks, we want to assure you that we stand behind the quality of our finished product. Our team has worked diligently to ensure that the final result meets the high standards we strive for. We value your feedback and will use thi... read more
Frequently asked questions about Great Day Improvements
How is Great Day Improvements rated?
Great Day Improvements has a 4.1 star rating with 1,231 reviews.
When is Great Day Improvements open?
Great Day Improvements is closed now. It will open at 8:00 a.m.