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Great Day Improvements
- Home Improvements
- Twinsburg, OH
About this business
Location details
2500 E Enterprise Pkwy, Twinsburg, OH, 44087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Signed a contract the end of September. Told an inspector would be out within a week or so. Told the patio enclosed room would be completed by the beginning of December. The secretary has set up meetings for this inspection and when Ive called to confirm the day or two ahead she then stated he couldnt make it this has happened twice. Then rescheduling was another couple of weeks out. Yesterday was another appointment and whenever I called during the week I was put on music. No one answered. Yesterday , after dark, and no ins... read more
Business response:
We sincerely apologize for your experience not being what we would hope for. We unfortunately had to reschedule due to capacity issues. Our records indicate ******* has been frequently in contact with you providing status updates. Your measure has been completed and your room has been ordered. Once the materials arrive we will contact you and put you on the schedule in December. Thank you for reaching out.-The Great Day Improvements Team
We signed a contract to have our Patio enclosed with Patio Enclosures/ Great Day Improvements in on March 16th 2023. We finally got a completion on the project in September 2023 however, since completion we have reported leaks. They have been paid the full amount for the installation but now are ignoring or requests for fixing the leaks. The communication with this company has been terrible as they do not return calls or emails thru the entire process. Many delays and excuses when you can get someone to contact you. Always b... read more
Business response:
We sincerely apologize for your experience not being what we would hope for. We do acknowledge that there were delays in your room's completion. We do our best to finish every project as quickly and efficiently as possible. We have also made some personnel changes due the communication/blame shifting issues that you experienced. Someone from the local branch will be reaching out to you to get any issues that you have resolved as we stand behind our finished product. Thank you for reaching out.-The Great Day Improvements Team
Beware. We had a very good experience with Stanek Windows many years ago in a previous house so decided to use the company that purchased them, Great Day Improvements. The windows and doors we had installed in February had some product and installation problems that we noticed and informed them of on the day they were put in. We are now several months away from that day and still have not had the problems fully fixed. Calls go unanswered, voicemails and emails dont get returned. When we do reach someone we get vague answers ... read more
Business response:
We sincerely apologize for your experience not being what we would hope for. Many issues have arisen the past year including supply-chain & labor shortages. Many of these things have led to delays, staffing changes, and longer wait times. All of the needed materials are on order. As soon as it has arrived and been inspected we will contact you to set up a service call. Thank you.- The Great Day Improvements Team
I signed a contract 8 weeks ago and still dont have an install date. They shouldnt start finance payments until the job is complete. Its frustrating paying for a job thats not done.
Business response:
******************,Per your signed contract work would begin ***** weeks after the signed date of 7/6/23. We are still well within that time frame. We also informed you on 9/6/23 that we were running behind on installs due to capacity issues. We are committed to install your room as quickly as we possibly can. We understand and are empathetic to your frustrations on making payments before a room has been completed but that was the terms of the financing option that you chose and we do not have any control over that. Thank yo... read more
This is quite possible the worst communicating company on the planet. Give them your $$$ and they no longer exist. Good luck and be forewarned!! Negative 5 stars. My project still sits unfinished well after six months. They will not show up nor will they return call.
Business response:
We sincerely apologize for your experience not being what we would hope for. We do our best to finish every project as quickly and efficiently as possible and we apologize that we missed the **** this time on completion but we stand behind our finished product. Our Area Install Manager has been to your home and made a punch list of items to be completed. We will be back later this month to complete your project. Thank you for reaching out.- The Great Day Improvements Team
We were really impressed with everything until it was time to actually build. Phase one: getting plans and approval from the Town went well. Getting the inspections went a little slower but ok. Once the materials were ordered we starting paying on the financing for the first phase. Phase two: Materials were then delivered and are sitting in our garage where they have been sitting untouched for at least 6 weeks. Once the materials were delivered we have been paying on the financing for that phase. We were told our deck enclos... read more
Excellent product, but very poor experience with the miss measuring of our space. Therefore we had to wait months for re-fabrication and yet finance company was already taking their monthly payments. We were promised a discount for our trouble of having to wait over a month past the estimated install date to have our Patio Enclosures completed, however, now no one will return our calls for the promised discount. Very poor customer care after the install as there is a major scratch on the glass in the main sliding glass door ... read more
Business response:
We are so sorry your experience with us was not what we would have hoped. We do acknowledge that there were delays in your room's completion. We do our best to finish every project as quickly and efficiently as possible. We apologize that we missed the **** this time on completion but we stand behind our finished product. Our Regional Operations Manager, ****, came to your home Monday to discuss your concerns. We have re-ordered the glass for your door and it will arrive in September. After the glass has arrived we will insp... read more
I can't find my previous review, so here's a new one. ****'s attempted to address a couple remaining issues I had, but Great Day was not interested. No one contacted me or even returned my phone calls. We signed a contract in May of 2022. This was supposed to take about three weeks. So, the project started off with a bang, and then it dragged on and on and on--an hour one day, then maybe a few days, and then a couple hours. Tools and materials littered the ground for weeks. The electrician didn't have the courtesy to not tra... read more
Business response:
We are so sorry to hear you were dissatisfied with the service you received and apologize for any delays with your project. Many issues have arisen the past year including supply-chain and labor shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. We do our best to finish every project as quickly and efficiently as possible. Our records indicate that your project is complete and we have addressed your issues. If anything new has arisen please reach out to your local branch as we... read more
They were HORRENDOUS! Very bad communication. No one from upper management would respond to our emails. Our project took 7 months to complete. Which is ridiculous!! We asked for some type of compensation and they totally REFUSED and don't give a ****! We wish now that we would of never had this project done by Great Day!
Business response:
We are so sorry your experience with us was not what we would have hoped. We do acknowledge that there were delays in your room's completion. We do our best to finish every project as quickly and efficiently as possible. We apologize that we missed the **** this time on completion but we stand behind our finished product. - The Great Day Improvements Team
Frequently asked questions about Great Day Improvements
How is Great Day Improvements rated?
Great Day Improvements has a 4.1 star rating with 1,231 reviews.
When is Great Day Improvements open?
Great Day Improvements is closed now. It will open at 8:00 a.m.