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Great Day Improvements
- Home Improvements
- Twinsburg, OH
About this business
Location details
2500 E Enterprise Pkwy, Twinsburg, OH, 44087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
While we love our sunroom always so disappointed at businesses standing behind product. ***** warranty on window lock mech. Company charges ****** for service call. So sad....they consider that a reasonable chg to repair something that should not malfunction in that short time span. Businesses.....support your product!!!
Business response:
We understand it can be frustrating to learn that a service call would cost additional but as stated in the contract you signed, there are costs that are accumulated during service that are not covered under warranty. For 2 years there is no charge for labor/service fee. After 2 years a service call fee is applicable. We apologize for any confusion.- The Great Day Improvements Team
We started this on 7/27/24 and it was not "completed" until 09/14/24. I was told by **** ******* that it would be a 2 day job. So in this conversation with **** we went into long detailed talks about the doors. I told him we wanted French doors that I absolutely didn't want sliding doors. He took measurements we explained that my decking for my pool is slanted and took him out to show it. We told him they would have to make sure that there was no leaking because rain pools there. He assured us that he could do these doors, n... read more
Business response:
We sincerely apologize for the challenges and frustrations you experienced during your project. Its clear that our execution did not meet expectations, and we regret the inconvenience caused. To address your concerns, we are sending our Installation Manager and Field Supervisor out to review the door youre not satisfied with and discuss potential solutions. Our goal is to resolve all product and job-specific issues to ensure your space meets the standards you deserve. We appreciate your patience and understanding as we work ... read more
Its been a nightmare from the first day of arriving to job site. No communication between contractors and customer. Continues to have excuses for not preforming what is approved by contract. They have 3rd party contractors that dont even communicate between themselves which in turn covered up electrical wiring without rough in inspection now they have to do a tear out of the ceiling. Its been 8 months since signing contract and still its incomplete. I do not approve of this company.
Business response:
We sincerely apologize for any inconvenience caused by the delays in completing your project. We understand that timely completion is crucial, and we regret that we fell short of your expectations on this occasion. We are committed to delivering projects promptly and efficiently. We understand the frustration regarding the inspection scheduling. Our Installation Supervisor is actively following up with the building department to clarify the situation and ensure everything is resolved. We value your feedback and will use it a... read more
The contract between myself and Patio Enclosures/Great Day Improvements was never completed by Patio Enclosures/Great Day Improvements.There are three (3) parts to the contract that were not finished and/or parts to be furnished.Numerous emails, texts, and now letters have been sent to these two companies and the above three items have not been remedied therefore the contract has not been completed. The contract has been broken, violated by Patio Enclosures/Great Day Improvements.GreenSky creditor are a member of this agreem... read more
Business response:
We apologize for any inconvenience caused by the incomplete items on your project. Your satisfaction is important to us, and were committed to addressing these outstanding concerns. We understand the importance of fulfilling our contractual commitments and will work to resolve these issues promptly. Our records indicate we have an appointment set up next week to address any problems that you are having. Thank you.- The Great Day Improvements Team
An integral part of our contract with Great Day Improvement (GDI) to install a Sunroom was to obtain the required permit. From May 2024 to-date no work was ever started and they never applied for the permit. A permit is required in the state that we reside. We were charged a specific fee during consultation for the same. The Managers at *** apparently are too busy to talk to their clients. Days, weeks and months go by stalling, and queries go unanswered in its entirety and truthfully. This week we are now learning that *** '... read more
Business response:
Thank you for your feedback. We understand there may have been some confusion regarding the permitting process, particularly around the timing of when we submitted the ***** While we received the **** back from engineering on 9/20, we made efforts to keep communication open and to provide options to move the project forward, with both ****, our sales manager, and ****, our area install manager, speaking with you. Despite offering to cover the additional engineering fees, those options were also declined. We recognize this si... read more
Patio Enclosures working with great day improvements have taken so far 7 months and still no sun room they have no problem taking thousands of dollars and everyone one you talk to has a different lie and excuse. asked several time to just return my money and they wont it now time for a Lawyer.
Business response:
We apologize for the delays and any frustration you've experienced with your sunroom project. We understand this situation has been difficult, and we take your concerns seriously. We had to pause for a mandatory inspection, and ************ is slightly behind schedule. Once it's complete, we'll move forward and finish the project. Thank you for your patience.- The Great Day Improvements Team
I bought a house with an attached sunroom built by Patio Enclosures **** I Spoke with someone in service, and she said they would talk to us about repair, or replacement of the leaking roof. The person came out, Caulked not even a quarter of the roof, it leaked again immediately after being assured it would not leak. They charged my card without giving any receipts or invoices, and they will not answer any calls, or call me back after leaving a message I would not use Patio Enclosures **** again.
Business response:
We are so sorry to hear you were dissatisfied with the service you received. When you first contacted us, we explained that there would be a $250 charge to assess the issue. If the repair could be completed within an hour, the cost would remain $250. We also mentioned that since the roof is out of warranty, any additional repairs, like peel and seal, would come at an extra cost. You confirmed that you understood and wanted us to proceed within those terms. During our visit, our technician applied caulking to several areas th... read more
DO NOT USE. This company purchased Champion Windows 12/30/2021. I had used Champion and referred business since early 2000s. Our windows (~10) needed replacement with time and under warranty for which we completed all the order information in May 2024. Now October 2024 and continue to receive emails that the factory is backlogged and employees/management unable to obtain status reports. We also at same time ordered a new entry door for our home that was installed poorly and here again needing parts from factory with excuses ... read more
We encountered many issues with this company. First, we were told our sunroom would be built in a week. It was not finished for 3 1/2 months. They contract the electric to a company in ******* called ******************. The electrician showed up and did nothing for several visits, saying he could not do the job alone. He would insult the guys from Great Day, saying they didn't build it right and were terrible at their jobs. He finally shows up with a coworker. They show up at 11 am, take lunch at noon till 2 pm, and leave by... read more
Business response:
We appreciate your detailed feedback and apologize for the challenges you faced during your project. After speaking with our Installation Manager, we were not aware of any further attempts to reach us beyond the service call we performed in mid-July to address an I-beam leak. We understand the issues with the electrical work, and its true that the electrician caused damage to the screen which was replaced. This electrician is no longer working with us. We also acknowledge the delay in getting a replacement lock installed bet... read more
Frequently asked questions about Great Day Improvements
How is Great Day Improvements rated?
Great Day Improvements has a 4 star rating with 1,410 reviews.
When is Great Day Improvements open?
Great Day Improvements is open now. It will close at 5:00 p.m.