This profile has been claimed by the business owner or representative.
Groove Subaru
- Automotive
- Englewood, CO
About this business
Location details
5300 S Broadway, Englewood, CO, 80113, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I identified damaged weather stripping on my doors 4 hours after driving the car off the lot and was quickly directed to submit a claim to Subaru Warranty. Disappointing.
The inspection on my car was rushed and in turn caused me to find out I had multiple issues with the car a week later at another shop when I had a flat tire and they did an inspection
This is the email I sent to service director Brian Olson. Did not eve bother to respond.... I am writing to express my utter disappointment and frustration regarding the abysmal experience I recently had at your location. I made the trip with the expectation that an express oil change would only take a couple of hours, but what I encountered was far from efficient or satisfactory. To begin with, the receptionist, whom I regretfully cannot recall her name, was astonishingly unfriendly and displayed a complete lack of professi... read more
Business response:
mrjcarter, Thank you for your feedback! I am sorry that you had the experience you had with us at your most recent visit. We pride ourselves on giving each guest an amazing experience and we came up short. My name is Brian Olson, and I am the service director here. Please feel free to email me at bolson@grooveauto.com so that we can work together on reestablishing your trust with us. Thank you!
Very sleazy experience. Every time we turned around they were trying to add more to the purchase price. Very unpleasant experience. Count your fingers after you shake their hand. DO NOT BUY HERE
Reservations are a joke! What is the point if they don’t look at the car for 2 more dayd
It took 2 days to have them supposedly fix the "clunking" noises from loose stabilizer bars and it still making "clunking" sounds going over rougher city streets and bumps. We don't think they test drove our Ascent after tightening the stabilizer bars to make sure everything was repaired. Very frustrating.
Business response:
Thank you for your feedback! I am sorry to hear that you are still having issues with the Ascent. Please reach out to Brian Olson our service director at 303-789-6415 or through email at bolson@grooveauto.com so that we can get this resolved for you. Thanks again!
Brett kept me regularly, on a weekly basis, updated during me car’s three month length battery journey.
A week-long series of wrong communications from Groove, while my car was in the shop, starting with their sending me someone else's diagnostics but not realizing it until later, with v little in the way of "Oh, sorry." I've been coming here for 20+ years, and it's always been OK, sometimes better, sometimes a little less good, the usual that one would expect. Now, however, the main problem seems to be that their internal system of communication between departments is dodgy and haphazard, so information that is supposed to ge... read more
Worst dealership I’ve ever encountered. Matt, their service manager is a coward and a liar. They are dangerous there- twice they had my car for a week and didn’t repair anything. I would RUN, not walk away from this dealership.
Frequently asked questions about Groove Subaru
How is Groove Subaru rated?
Groove Subaru has a 4.7 star rating with 12,162 reviews.
When is Groove Subaru open?
Groove Subaru is closed now. It will open tomorrow at 9:00 a.m.