This profile has been claimed by the business owner or representative.
Groove Subaru
- Automotive
- Englewood, CO
About this business
Location details
5300 S Broadway, Englewood, CO, 80113, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Took them over 40 minutes to find my car after the service was complete, once again another 2 + hour oil change . Ridiculous.
Business response:
Thank you for reaching out! We are sorry that you had the experience that you did with us. Please reach out to our service director Brian at bolson@grooveauto.com so that we can further assist you and get to the bottom of what happened. Thank you!
They keep sending the same emails to the incorrect person. Stop it and get your information accurate.
Business response:
Thanks for reaching out! I would be happy to update the email to the correct one for you. Please send me an email at bolson@grooveauto.com and I will fix. Thanks!
The work is good, quick and friendly but the last two times they unplugged my dash camera. I didn’t realize it until I almost got into an accident and went to look at the footage. Not sure why they would need to unplug it in the first place and doesn’t make me feel very confident.
I AM FROM OUT OF STATE AND I STILL HAVENT RECEIVED MY TITLE FOR MY VEHICLE PURE LIES ABOUT SENDING IT TO ME
Joe Canny was a great sales representative! On the other hand, when sitting down with the Finance person, Mai it was a total nightmare. She talks in circles, pushes hard fear-based selling, draws a million doodles, squiggles and illegible garbage on paper trying to push the highest price extra service plans. Multiple times we had to tell her we wanted to see prices of packages, and she kept going rounds with circular stories and 'what if' scenarios. She'd throw pictures of engines at you, pressure you to pay now and avoid te... read more
It took six months to get my title, and they won’t even reimburse me for the late fees from the registry.
Business response:
We apologize about the delay in getting your title work processed. It is never our intention for title work to take this long. We absolutely are willing to pay any "late fees" for this inconvenience. send an email to bcarlson@grooveauto.com with the amount you are requesting. Thank you for your business and your patience in getting this resolved.
I paid for windshield replacement when I bought my 2022 ascent. I called groove Subaru multiple times to get it replaced and was told to call multiple different places to file the claim. Finally went into the dealership because my hatch broke within the first year and the sales manager asked the service manager to help me. They replaced my windshield but it had a 3 inch scratch across the middle bottom of the windshield. Noticeable immediately. It was inside the glass. I asked them to fix it. They took my car for another 2 w... read more
I had an appointment Monday, Tech update, fixing a sun roof seal, and figure out the power draw that killed my battery. The car didn't even get into the garage until Friday. An entire week without a vehicle is not okay. Why bother having an appointment? And battery I was told "that's just how they are".
Business response:
Thank you for reaching out. We are sorry that you had the experience that you did. We would like to understand what happened and see what we can do to correct this for you. Please reach out to our service manager Haley at hblouch@grooveauto.com or our service director Brian at bolson@grooveauto.com.
I had a 6-month service Thursday (9-7-23). This morning I went into my garage and there was a large pool of oil. I had to spend my Saturday getting my car to Groove to be corrected!!! NOT PLEASED AT ALL!!!
Business response:
Thank you for reaching out! We are so sorry that we failed to complete the task correctly. Our promise is to provide extraordinary service and we missed the mark. Please reach out to Haley our service manager at hblouch@grooveauto.com or Brian at bolson@grooveauto.com. We would like to speak with you and make sure all corrections needed were made.
Frequently asked questions about Groove Subaru
How is Groove Subaru rated?
Groove Subaru has a 4.7 star rating with 12,162 reviews.
When is Groove Subaru open?
Groove Subaru is closed now. It will open tomorrow at 9:00 a.m.