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Groove Subaru
- Automotive
- Englewood, CO
About this business
Location details
5300 S Broadway, Englewood, CO, 80113, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
The salesman was excellent (Dan C). Everything was going great until they put me in a room with a saleswoman (Mai) who initially claimed she was doing my purchase paperwork. After some confusing back and forth, her personality completely changed into a dragon-like entity. More forceful "hard sell" extended warrantee selling -- I have never witnessed. Since I was so fatigued from an early morning & very long drive, I didnt have the wherewithal to just firmly say no, and continue to say no. She was exploiting my desire to have... read more
This dealership has screwed me over. I requested a warranty at financing and they sold me a service contract instead. This car is 7 years...I needed a warranty. Less than a month of having the car, the engine light comes on. I find out I don't have a warranty by going to a Honda dealership and them wanting to charge me for service. Of course, financing as gone through so there's no adding the warranty now without paying $2600 out of pocket!
Business response:
Melinda, The great news about purchasing from Groove is within the first 2 months or 2,000 miles if something unforeseen occurs we take care of it. It's all part of our pre-owned protection. Please let us help you to get this resolved and fixed. Our goal is to sell a good, quality vehicle to everyone. However, we never know when something might come up. Please reach us at cchapman@grooveauto.com or mcooper@grooveauto.com or bcarlson@grooveauto.com to assist further. Thank you for bringing this to our attention!
Service dept called me in 4 days before they could even look at my car
I was treated like I was putting everybody out by bringing my car in for a battery issue that has been going on for awhile. In November the battery was replaced after I discovered the issue on line. The battery died again in March after the car sat for 2 nights at DIA Ron told me that was why it died like I am some kind of idiot. I brought the car in and the battery was bad so it was replaced again I feel like I was totally disrespected when I brought the car in. I not sure I am comfortable with the service department they h... read more
Business response:
Thank you for your review and feedback, although it is not what we want to hear. I'd like to connect with you privately to find a solution and resolve anything outstanding with our service dept and your vehicle. You can reach me directly at bolson@grooveauto.com Thank you for your time and consideration Brian Olson - Service Director
Overall change of oil and tire rotation was OK. The car has an occasional rubber burning smell. The car is under warranty yet I was told that in order to diagnose the rubber burning smell if you can't find the cause you would charge me $180 diagnosis fee. Why on earth would you charge me to diagnose something that is under warranty and if you can't reproduce it then you charge me a fee. Great way for Groove to make money, sorry we can't find the cause just pay us $180 for trying. Never ever again will I bring my car to your ... read more
Business response:
Thank you for your review and feedback, although it is not what we want to hear. I'd like to connect with you privately to find a solution and resolve anything outstanding with our service dept and your vehicle. You can reach me directly at bolson@grooveauto.com Thank you for your time and consideration Brian Olson - Service Director
I had to make multiple trips and phone calls to get the service done. I have bought both my recent cars from Groove, and I always service them at Groove. But this time the experience was very poor. I need to look for another place for my future needs.
Business response:
Good afternoon, thank you for taking the time to give us your feedback. I am sorry that things haven't gone as planned. Please reach out to me as I would like to assist and make things right. My name is Brian Olson, and I am the service director. I can be reached at 303-789-6415 or my email is bolson@grooveauto.com. Thank you.
Just did. Read above No. Read the text message above and you will understand why an auto reply text messaging system is a real customer dissatisfier.
I was told, at last oil change, that I could get a loaner car, if bill was >$500. I needed a 30k service, so I scheduled, and verified I could get loaner. Woman at call center said yes. I also asked if I had any oil changes left on service plan. She couldn't tell me, and said that service rep would call. I verified that I could get loaner, as there is no place to kill time, at your location. She said that the rep would work that out with me. Never got a call. Needed to cancel. Called to reschedule. Guy told me I could not ge... read more
I am very unhappy with this service location. It’s not anyone person either. My dash display has not been working right ever since I bought the car. Every time I take it in to be looked at, I’m told that they can’t find out what’s wrong with the dash. They have taken pictures and no one wants to dig into it. Both my wife and I are not happy with Subaru. This is our first one and we are really considering moving on from it.
Frequently asked questions about Groove Subaru
How is Groove Subaru rated?
Groove Subaru has a 4.7 star rating with 12,162 reviews.
When is Groove Subaru open?
Groove Subaru is closed now. It will open tomorrow at 9:00 a.m.