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Groove Subaru
- Automotive
- Englewood, CO
About this business
Location details
5300 S Broadway, Englewood, CO, 80113, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Not happy about the service department. This is my 2nd new Subaru purchase; my 1st was from Mike Shaw Subaru. Every covered maintenance at Mike Shaw cost me $0.00! Last Friday I had to pay $5.11 for taxes from my maintenance service at Groove. Perhaps the difference in Counties IDK Didn't get a car wash like it should have. Was told I had 2 unrepairable rear tires which would cost $670 to replace. Both tires were indeed repairable (1 tire had a small screw barely stuck in the tire that pulled right out by hand). Needless to ... read more
Business response:
Thank you for your feedback! We are sorry that you had the experience you did with us. Please reach out to our service director Brian Olson at bolson@grooveauto.com or our service manager Haley Blouch at hblouch@grooveauto.com. We would like to chat with you and see how we can assist in making this right.
A pre-scheduled oil change should not take an hour and a half. I also was told when we bought our car that we got two free oil changes which turned out to be a lie.
Business response:
Hello, thank you for your feedback! We are sorry that you had the experience you did. Please reach our service management team Brian Olson at bolson@grooveauto.com or Haley Blouch at hblouch@grooveauto.com. We would like to sort this out. Thank you!
Very helpful, timely, pleasant workers. Beau was helpful. Good experience a a a a a a
I’ve had my car in for repair numerous times because they didn’t fix it right the first time. Customer facing service is great but the workmanship not so much. The car still doesn’t drive correctly but they say it’s great. Oh well.
I brought my car in for an issue with my lane assist. The car was worked on and the problem continues. I was told that the car was not throwing a code, so that it was tough to diagnose.
Did not resolve my problem . RO number 96288662/1 date 10/17/23 The issue has happened many times
Did not solve the problem and told me that the battery drain was normal. They told me to drive my car every day. I have had the car for 3 years and this is a new problem
I was charged for something I wasn't expecting and didn't confirm I wanted.
Business response:
Thank you for reaching out! We would like to speak with you about this and see what happened. You can reach Brian at bolson@grooveauto.com or Haley at hblouch@grooveauto.com. We look forward to hearing from you.
After I scheduled my appointment, I called 3 times to verify they had the correct sized tires in stock. I was told each time that the service manager would call me back that day. I never got a call back, and when I showed up for my appointment, they did not have any tires in stock that fit my car. Luckily, Tiannah, the service advisor that assisted me, is more competent than her manager and found tires locally that fit the car. Unfortunately, the alignment that was performed after the tire installation wasn’t done correctly,... read more
Frequently asked questions about Groove Subaru
How is Groove Subaru rated?
Groove Subaru has a 4.7 star rating with 12,162 reviews.
When is Groove Subaru open?
Groove Subaru is open now. It will close at 9:00 p.m.