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Groove Subaru
- Automotive
- Englewood, CO
About this business
Location details
5300 S Broadway, Englewood, CO, 80113, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
When I arrived for my Foresters 2 yr check up. My greeting was come with me and do you have a package. I waited in the waiting room for close to 4 hrs. No updates. No apologies for the wait for a basic oil change and tire rotation. If this was I only time at this dealership I would not be back.
I just had my car serviced at Groove Subaru. Trent was my assigned service rep. I dropped my car off on 1:30 pm on Friday and was not contacted once by Trent. I had to call many times to try to get an update on my car and finally drove to the dealership on Saturday to speak to them in person. I was never informed on Monday about the service provided for my car and was available for pick up. This is by far the worst service I have ever encountered. I even talk to the Service manager and he said that Trent had contacted me whi... read more
Worst service ever -- oil change took 2 hours! ! Person checking me in forgot to put in the order and my car sat in a parking lot until I insisted on knowing where it was. Unsure if oil change/tire rotation was done correctly, as once my car was discovered sitting in "no mans land" was expedited to the service bay and I was handed the keys in 20 minutes. Will never return here for service.
I bought my car from Groove and have come here for service since then. I have never had issues in the past but my last visit was very disappointing. I dropped my car at 7am for a 7:45am Appt. I had confirmed that it would only take about 2 hours when I made the appointment and adjusted my work schedule accordingly. I hadn’t heard anything at 10:30, so I tried to text my service contact. No response. I called at 11 and was told my car would not be ready until 2 since this is what was noted at my intake. I never said this and ... read more
Business response:
Hello, thank you for the feedback. We are sorry to hear about the inconvenience of your schedule but are glad our team went as far as to help get your dinner covered. Thank you for your business.
Sorry I don’t want to write you a review this should be an optional choice not mandatory to do your survey if I were to change anything it would be the survey
Business response:
Thank you for your business and for the feedback!
$104 just to change the oil? Wildly expensive and it took an hour and a half.
Business response:
Hello, thank you for the feedback. We are all experiencing huge increases in prices and are sorry those are being passed on to our customers as well. We do appreciate your business and thank you for your time.
Worst experience ever. Had car for entire day for a scheduled service and it was never touched. Came at 5:00 to pick it up after recall service completed but was told it wasn’t finished. IT WAS NEVER STARTED!! My whole day was lost and wasted waiting for call that work was completed but never came.
Business response:
Hello, thank you for bringing this to our attention. It sounds like there is an issue with your vehicle being serviced in the allotted time and we would like to investigate what went wrong here. Please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. Thanks!
Groove Subaru is the worst dealership experience I have ever experienced. They do not stand behind their products or warranties and I will never be going back. Go anywhere else, but here.
Business response:
Hello, Groove purchased this vehicle back for the price paid. It was an unfortunate circumstance that the preowned had leaks and we could not properly diagnose / repair them. We have made this right.
My car is still having the same issues. Nothing was fixed. Car is not working properly
Business response:
Laura, thank you for bringing this to our attention. It sounds like there is an outstanding issue with your vehicle and we would like to investigate what went wrong here. Please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can help with this. Thanks!
Frequently asked questions about Groove Subaru
How is Groove Subaru rated?
Groove Subaru has a 4.7 star rating with 12,162 reviews.
When is Groove Subaru open?
Groove Subaru is open now. It will close at 9:00 p.m.