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Groove Subaru
- Automotive
- Englewood, CO
About this business
Location details
5300 S Broadway, Englewood, CO, 80113, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
The finance department at this dealership is not good. They are showing high rate of interest till customer gets counter office. The working ethics are not good and they are not customer centric
Business response:
Chetan, thank you for bringing this to our attention. It sounds like there is an issue with how our finance team helped you and we would like to investigate what went wrong here. Please reach out to our Sales manager Chris directly at cchapman@grooveauto.com. Current interest rates are outside of our control but we will do our best explain how our process works if you are willing to listen. Thanks!
They are responsive, friendly and service oriented to their customers. I am satisfied with the staff.
Business response:
Lisa, thank you for taking the time to review your experience with our store!
Dropping off my car took 45 minutes and I was told on the phone I would get an uber but was told that I’d receive a rental car overnight instead.
Business response:
Kristen, it looks like your experience was less than exceptional. If you have further comments about your visit or still need assistance please reach out to our Service manager Brian directly at bolson@grooveauto.com so we help with this matter. Thanks!
Bought a used Certified vehicle from groove Subaru just for them to not honor the items that they said they would fix from flipping the trade in vehicle so quickly. Total snakes at this establishment and customers do not get treated with respect. xxxx can’t even get my sales guy to return a call or corresponding management. DONT BUY HERE.
Business response:
Garrett, thank you for bringing this to our attention. This does not sound like how we do business so please reach out to our Sales manager Chris directly at cchapman@grooveauto.com so we can get to the bottom of this. Thanks!
Have had good luck with Groove Toyota. Decided to try Groove Subaru nearby. Six days..... Scheduled an appointment for Tuesday, Jan 10 at 7:15 AM to see whether there was an exhaust leak on my 2017 Forester. Got a call rescheduling for Thursday, Jan 12, at 11:30 due to labor shortage. Thursday, Jan 12, Day 2 - Arrived at 11:15. Told to go home instead of waiting as I had originally planned and service advisor would call. Called Groove in the afternoon requesting status. Advisor called back saying tomorrow morning. Friday, Ja... read more
Business response:
Keith, thank you for bringing this to our attention. It sounds like there is an issue with our lack in communication and we would like to apologize. Should you require further assistance, please feel free to contact our Service Manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. Thanks!
Charged me for fluids but didn’t add any of them, was given attitude by agent when I called to ask why my fluid indicator was now on
Business response:
Luke, thank you for bringing this to our attention. It sounds like there is an issue with knowing whether your fluids were changed and we would like to investigate what went wrong here. Please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. Thanks!
David Coates is an extremely poor representative. He did not reply to my texts while waiting or return my call after my service on Jan 12th and today is Jan 16th. He gave me wrong info re:my battery service and I had to purchase a new battery the next day from another vendor because it was most likely damaged during the battery service performed at Groove. I’m very disappointed. I have serviced my car at Groove since I purchased it in 2013 and am unsure I will return for future service.
Business response:
Lisa, thank you for bringing this to our attention. It sounds like there is an issue with the communication you received and we would like to investigate what went wrong here. Please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. Thanks!
Inability to keep scheduled appointments when scheduled online and then over promised on service completion
Business response:
Hello, thank you for bringing this to our attention. It sounds like there is an issue with overbooking and we would like to investigate what went wrong here. Please reach out to our Service manager Brian directly at bolson@grooveauto.com if you are still needing assistance. Thanks!
Brought my Legacy in at 9 am for a cat converter warranty problem. At 3 pm called to see how it was going. Found out they were down 3 techs and didn't know when it might be worked on. We came over to reclaim our car and left.
Frequently asked questions about Groove Subaru
How is Groove Subaru rated?
Groove Subaru has a 4.7 star rating with 12,162 reviews.
When is Groove Subaru open?
Groove Subaru is closed now. It will open tomorrow at 9:00 a.m.