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Groove Subaru
- Automotive
- Englewood, CO
About this business
Location details
5300 S Broadway, Englewood, CO, 80113, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
They are very difficult to get ahold of, and do not call you back when you leave a message
Business response:
Alli, we are sorry to hear this. Please reach out to our Service manager Brian directly at bolson@grooveauto.com with your phone number so we can call you back. Thanks!
Standard Mx was ok. BUT when I picked it up I noticed they had put a dent in the right rear bumper. They denied responsibility and I'm stuck with a nice car with a noticeable dent in the bumper.
Business response:
Correction - Left Rear bumper.
Terrible customer service. I made an appointment 2 months in advance for an oil change and to switch out summer tires for snow tires. The night before I brought my car in, they told me it may take 4 days to complete. These services do NOT take 4 days to do. They said that the appointment date and time is a “drop off” time. They don’t say how long it will take. And since they take walk-ins, that person may be serviced before you that has an appointment. Make sense? NO! It is not one staff member at Groove, but their policy in... read more
Business response:
Hello, thank you for sharing your experience with our Service Department. We will share your comments with management.
The tech insists that it is normal to blow blow cold to bring the temp of the car down to 72 on a day that is only 42 outside.
Business response:
Hello, it looks like your experience was less than exceptional. If you have further comments about your visit, please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. Thanks!
Elva kindly asked the gentleman to make sure they washed my car and they still didn’t. They didn’t take the sticker off and just slapped another sticker on top of it. Lots of laziness
Business response:
Hello, we are sorry to hear your experience with our service department was less than exceptional. We are glad to hear Elva was kind and will share the other issues with management. Thank you for your time.
Device was sub-par. Attention to customer service is severely lacking. I was overcharged, no one came to get me when my service was complete, and my car was not even washed as promised.
Business response:
Hello, it looks like your experience was less than exceptional to to the 4 issues you brought up. If you have further comments about your visit that will help our team grow, please reach out to our Service manager Brian directly at bolson@grooveauto.com. Otherwise your comments have been shared with management. Thanks!
I am in the process of opening a fraud case with the State Attorney Generals office, on the forth peer review of the cover letter and organizing the service documentation…having a Non Destructive Test shop pull a sample of the oil and do a burn spectral analysis of the oil in the crankcase to determine % of elemental components…specifically fuel as well as any metal component…
Problem was not solved. Not sure diagnostics were run. Had starting problem happen again yesterday. Will have to go somewhere else to troubleshoot.
Business response:
Jenn, it looks like your experience was less than exceptional. If your vehicle is still having these issues, please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. Thanks!
I purchased a brand new vehicle, but it was too late to install the clear bra and accessories on October 19th. As I live about 3 hours away, I scheduled my appointment to finish it three weeks later on November 5th. I arrived at 9 in the morning for my meeting and half of the job was finished at 1:00pm (supposed to be 9-11 and second part from 11-3ish). I was told they would finish everything else before I left and to just grab lunch. After lunch at 2:00 I was alerted that they never started the second part of the installati... read more
Business response:
Hello, thank you for your business and for working with us. We are sorry to hear we were not able to work around your schedule and wish we all had better timing to resolve this for you.
Frequently asked questions about Groove Subaru
How is Groove Subaru rated?
Groove Subaru has a 4.7 star rating with 12,162 reviews.
When is Groove Subaru open?
Groove Subaru is closed now. It will open tomorrow at 9:00 a.m.