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Gwinnett Place Nissan
- Car Dealers
- Duluth, GA
About this business
Location details
2555 Pleasant Hill Rd, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Very bad I am very disappointed first of all the salesman He doesn't know what's taking and then his supervisor the worst-case he tried to sale me Something that I can't afford when I try to explain to him again and again he talks about the same thing basically he wants me to sign the contract I believe both of them they need more training .
Business response:
Hi, and thank you so much for leaving us a review. We never want a customer to feel pressured to purchase, especially when that vehicle would be out of their budget. We would love to speak with you and see what we can do to earn back your trust. Please reach out to Frank Pizzirulli, Sales Manager, at (770) 476-7771 or email us at GPNcares@gmail.com to discuss your concerns.
Horrible Customer Service My experience with Gwinnett Place Nissan on December 31st 2016 was terrible. The first time I went to test drive the vehicle I was introduced to sales rep Monique Kirby. Monique was not knowledgeable in the 2013 Nissan Altima that I was interested in. During the test drive she could not answer many of the questions I had about the vehicle. When I came back to purchase the vehicle I was again referred to Monique Kirby. Again Monique was not knowledgeable of the vehicle and was not attentive to me as ... read more
Business response:
Hi, Justin. We are so sorry for the frustrations you experienced during your visit. It is never our intention for customers to not be fully informed during their visit. Please reach out to Frank Pizzirulli, Sales Manager, at (770) 476-7771 or email us at GPNcares@gmail.com so we can make this right for you.
Happy to lease to you. Government-like bureaucracy returning Dealer sales is a well oiled machine. Courteous and polite. BUT their other departments leave a lot to be desired. Service is lukewarm and the person who handles the lease returns is downright rude. My conversation with him: Me: I'd like to schedule an appointment to return my leased ve-. Nissan: Friday at 1:30PM Me: Is there anything soo- Nissan: *exasperation* Friday at 1:30 Me: I was asking because the last day of my lea- Nissan: You have a 10 day grace period. ... read more
Business response:
Joe, thank you for leaving us a review about your experience with us here at Gwinnett Place Nissan. While we're happy to hear that you enjoyed your experience working with our sales department, we're sorry that you feel that returning your lease was a less than stellar experience. We take customer service very seriously, and we never want a customer to feel like we are annoyed with assisting them. We want to do whatever is neccesary to earn back your trust. Please reach out to Frank Pizzirulli, Sales Manager, at (770) 476-77... read more
BAIT AND SWITCH!!!!! I drove an S and SV model Rogue. I wanted an SUV with tinted windows. I discussed the price with the salesman. I waited a few days until I decided. Spoke with the salesman about the S model I was shown with tinted windows. Texted and discussed with salesman, Jai, a few days later; came in and they quoted me more than $2000 our discussed price. We were going to leave. The sales manager and Jai came back with a price $300 over my price. I thought that fair enough. We were there late at night and by the tim... read more
Business response:
Hello, and thank you for leaving your feedback. Here at Gwinnett Place Nissan, we are committed to helping get our customers the best price possible on the vehicle of their choice. We are sorry to hear that you are not happy with the specific vehicle you purchased. It is never our intention to raise the price or deceive our customers in any way during their purchase. We would like to speak with you about your concerns. Please reach out to Frank Pizzirulli, Sales Manager, at (770) 476-7771 or send us an email at GPNcares@gmai... read more
Stay away from this evil place PLEASE BE AWARE !After taking a loan and purchasing the vehicle , the financial department SWITCHED the terms of my contract !They are not explaining why or they are telling you - they didn't calculate the payment or your payment is getting low,but as a matter of fact they switched the terms,the rate,the months of payments. You pay more than you supposed to.They are dishonest and lie to you.You have to pay attention when you sign every paper!Don't believe them!Very bad experience
Waste of time still no price provided!!!!!!!!! Very bad customer experience. I found a car on the web for 10,954 and below the price was an offer to click for the sales price. I click and NO SALES PRICE PROVIDED. It then directs me to peovide name email etc so i asume mabe thell provide it via email. NO SALES PRICE PROVIDED via email. I then get a call from a very nice lady Raven and i ask about the price and she tried but Still no price provided via phone. Im told you must come in for a price, so i make an offer of 10000 ca... read more
Business response:
Hi, and thank you for leaving us a review. Here at Gwinnett Place Nissan, we aim to provide our customers with great prices. We apologize for the lack of communication on our part about the pricing. This is not the typical experience here at Gwinnett Place Nissan, and we'd love to discuss your concerns. Please reach out to Casey Lloyd, Sales Manager, at (770) 476-7771 or email us at GPNcares@gmail.com at your earliest convenience.
Absolutely Horrible! After my 65 year old mother-in-law traveled 4 hours to purchase a car that we called about beforehand, we got there and the car was not working. So that the trip was not wasted, she decided to look at another car. After deciding on that car and sitting in the dealership for 6 hours we were finally out of there with a 2010 Altima. After having the car for a month, my mother-in-law received a letter in the mail saying that her loan was declined. We've been calling for 3 days trying to get Sales and Finance... read more
Worst experience I've ever had Before I was even out of my car, I was being insulted. Even the receptionist was rude. There is absolutely no reason to subject yourself to this place. I was lied to on the phone before arriving, lied to directly when I got there. If you still decide to risk this place, you deserve what you get.
Business response:
Hello, Leon. Gwinnett Place Nissan is dedicated to providing our customers with excellent customer service, and we are sorry if you feel that this is not what you encountered. We would love to speak with you and see what needs to be done to earn back your trust. Please contact Casey Lloyd, Sales Manager, at (770) 476-7771 so we can show you that we truly care about providing exceptional customer service experiences.
the worst dealership Don't go there, stay away from that dealership and you are not going to lose your time, patience and the most important, your money.
Frequently asked questions about Gwinnett Place Nissan
How is Gwinnett Place Nissan rated?
Gwinnett Place Nissan has a 4.3 star rating with 7,146 reviews.
When is Gwinnett Place Nissan open?
Gwinnett Place Nissan is open now. It will close at 8:00 p.m.