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Gwinnett Place Nissan
- Car Dealers
- Duluth, GA
About this business
Location details
2555 Pleasant Hill Rd, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Not customer customer-friendly dealership. You walk in, and nobody will talk to you. Nobody helped you guide your towed car to the position. Very difficult to reach your service advisor while waiting, and at the final pick-up, you'd be charged 3% credit card service fees, which should be disclosed beforehand. When the repair cost is high, the fees will not be small.
Business response:
We value your input and understand your concerns about the service experience. We recognize that clear communication about fees is important, and we appreciate you bringing this to our attention. Your feedback helps us identify areas where we can improve our communication process. Please reach out to Chris Tomlinson at 470-607-0936 so we can discuss this further and work to address your concerns.
The worst! The "full diagnostic" isn't. It only checks one issue, but their report claims to have checked everything. Never to return!
Service crap was very nice very good. Didn’t like the long wait time for my oil change however. A faster response would be appreciated since most people including myself don’t have as much time to have an oil change
DO NOT go here if you value your time. Text nissan consumer affairs if you have an issue & report your experience. Called to schedule appt as my car is under warranty and I'm having issues with reliable android auto connection. They advised me I have to schedule on a specific day due to electrician availability, I picked Friday at 12pm. After waiting in the waiting room for 3 hours, I checked the link they gave me and my car had not even passed checkin status. 3 hours! I text my rep and after 25 minutes he finally replied th... read more
The worst experience I have ever had with a dealership. Terrible customer support/service Would never recommend! Sorry and very rude service advisor!
I would not recommend this dealership unless they decide to get rid of some bad apples. I had a conversation with Mr. Navi Khan who was less than professional stating facts that he has been there for 5 years and knows what he talking about but would not entertain my questions and ignored my concerns. Not only was he rude, the car was given back with a sulfur smell that lasted 3 days. The ticket said the car was washed and it wasnt. The car smelled when picked up (it was just professional cleaned a week prior). If this is the... read more
Business response:
Dear Valued Customer, Thank you for taking the time to leave a review about your recent experience at Gwinnett Place Nissan. We sincerely apologize that your interaction with Mr. Navi Khan fell short of our professional standards and that the service you received did not meet your expectations. At Gwinnett Place Nissan, we take customer service very seriously. To ensure a thorough investigation and discuss your experience in more detail, we recommend contacting our Customer Service Manager, Chris Tomlinson, directly. He can ... read more
The wait was so long 3 hours! ! I hope the next visit is not that long please!! Thank You for the service!!
Business response:
Hi there, Thank you for your review. We are happy to hear that our team provided you with good service. We apologize for the extended wait time. Please visit us again for all of your vehicle needs
Service diagnostics didn’t indicate transmission problems, car stopped a couple days later. CAR TOWED 😞
Business response:
Hi Mayfield, we're sorry to hear about your recent experience with our service diagnostics. We strive to provide accurate assessments and are disappointed to hear about the issue with your car. Please reach out to Chris Tomlinson at 470-607-0936 to discuss this further.
The service in my vehicle was good. Didn’t like waiting for two hours for oil change, tire rotation.
Business response:
Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers. Your feedback means the world to us and serves as motivation to continue delivering exceptional service. We truly appreciate your support and look forward to serving you again in the future.
Frequently asked questions about Gwinnett Place Nissan
How is Gwinnett Place Nissan rated?
Gwinnett Place Nissan has a 4.3 star rating with 7,809 reviews.
When is Gwinnett Place Nissan open?
Gwinnett Place Nissan is open now. It will close at 8:00 p.m.