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Gwinnett Place Nissan
- Car Dealers
- Duluth, GA
About this business
Location details
2555 Pleasant Hill Rd, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Bad Taste and Bad customer Service IF I could give this place a Zero stars I would. The staff do not think about their customers. They promise things and then do NOT follow up on the things promised. They "Want to earn your business" then they leave you alone and not return calls. After 3 days of calls and leaving 3 messages a day for various people got one call back from someone who I hadn't called. Then 3 trips later I get my car back I left as I couldn't drive 2 cars at once. That's after I told the salesman that I didn't... read more
Business response:
Hello, Jenifer. We are so disappointed to learn of this situation you have described. Please know that we do our best to make finance deals that will work for our customers to the best of our ability. Unfortunately, sometimes things don't work out in a way that makes everyone happy, and we are regretful for that. We'd still like the chance to speak with you and see if there is a way that we can make things right. We encourage you to reach out to Frank Pizzirulli, Sales Manager, at (770) 476-7771 or send an e-mail to GPNcares... read more
Worst experience ever. Worst experience I have ever had, I went through the whole purchase process only to have them take the car back. I have a 660 credit score and my husband has a six figure income. I had to fight to get them to give me my down payment back and the keys to my trade in. .....DO NOT USE THIS DEALER.... they pulled my credit 25 times = 25 inquiries making it so I could not get approved any where else. (do to the banks thinking I'm trying to buy more than one car or that I'm trying to commit fraud) I hope thi... read more
Business response:
Josh, thank you for taking the time to bring this to our attention. We take our customers' comments seriously and are very disappointed at what you have described. Please know that we would never intentionally attempt to deceive or sabotage our customers through ruining their credit. We'd like to be able to address this with you directly as soon as possible. Please reach out to Frank Pizzirulli, Sales Manager, at (770) 476-7771 or send an e-mail to GPNcares@gmail.com. We thank you for your time and look forward to speaking w... read more
Part 2 of My Review from 12/7/16 First off let me say everything I felt the day I wrote that fist review was true and I still say my sales team I named was great. BUT THE DEALERSHIP IS ANOTHER ISSUE. The salesman was great (Brandon Calvin) but the rest was all down hill. They paid off my trade in late to the bank it took them over 30 days to pay it off which messed up mine and my husband credit and yes they gave us a letter to mail to the bank to admit fault to fix it, but that was a headache trying to fix all that with the ... read more
Business response:
Hello, and thank you for your feedback. We are so sorry to hear that you are not satisfied with your experience with us here at Gwinnett Place Nissan. We want to do whatever is necessary to earn back your trust. At your earliest convenience, please contact Frank Pizzirulli, Sales Manager, at (770) 476-7771 or send us an email at GPNcares@gmail.com to discuss your concerns.
Horrible Communication I purchased a vehicle from out of state. I knew the process would take more time since I was not there in person, but I was assured it would be a quick and easy process. The communication was horrible - I was constantly told incorrect information and I would always have to call the dealership for updates. It was very seldom that they would reach out to me. Eventually the vehicle was delivered to me without any temporary tags or paperwork - I had no proof of ownership and had to call multiple times just... read more
Business response:
Chris, we are so sorry to hear that you are frustrated with your post-purchase experience with us. We never want a customer to feel like we aren't doing everything within our power to get them the necessary paperwork to register their vehicle. We will be reaching out to you shortly, but if you want, you can email us at GPNcares@gmail.com.
Honestly, go to a different Nissan dealership Never sent my pay off check to my old financing company after I traded my car in for more than a month. Ran credit checks after I had already signed a contract and caused my credit to go down. Trying to get in contact with anyone there is exhausting, and almost everyone you deal with on the phone will cut you off, throw you on hold, and forward you to a voicemail. Then no one will call you back. Not worth the hassle, just go to literally any other dealership.
Business response:
Hi, Chloe. We are so sorry to hear that you are not satisfied with your experience with trading in your vehicle. Your trust is very important to us and we want to do whatever is necessary to earn back your trust. Please reach out to Frank Pizzirulli, Sales Manager, at (770) 476-7771 or email us at GPNcares@gmail.com.
Very bad I am very disappointed first of all the salesman He doesn't know what's taking and then his supervisor the worst-case he tried to sale me Something that I can't afford when I try to explain to him again and again he talks about the same thing basically he wants me to sign the contract I believe both of them they need more training .
Business response:
Hi, and thank you so much for leaving us a review. We never want a customer to feel pressured to purchase, especially when that vehicle would be out of their budget. We would love to speak with you and see what we can do to earn back your trust. Please reach out to Frank Pizzirulli, Sales Manager, at (770) 476-7771 or email us at GPNcares@gmail.com to discuss your concerns.
Horrible Customer Service My experience with Gwinnett Place Nissan on December 31st 2016 was terrible. The first time I went to test drive the vehicle I was introduced to sales rep Monique Kirby. Monique was not knowledgeable in the 2013 Nissan Altima that I was interested in. During the test drive she could not answer many of the questions I had about the vehicle. When I came back to purchase the vehicle I was again referred to Monique Kirby. Again Monique was not knowledgeable of the vehicle and was not attentive to me as ... read more
Business response:
Hi, Justin. We are so sorry for the frustrations you experienced during your visit. It is never our intention for customers to not be fully informed during their visit. Please reach out to Frank Pizzirulli, Sales Manager, at (770) 476-7771 or email us at GPNcares@gmail.com so we can make this right for you.
Happy to lease to you. Government-like bureaucracy returning Dealer sales is a well oiled machine. Courteous and polite. BUT their other departments leave a lot to be desired. Service is lukewarm and the person who handles the lease returns is downright rude. My conversation with him: Me: I'd like to schedule an appointment to return my leased ve-. Nissan: Friday at 1:30PM Me: Is there anything soo- Nissan: *exasperation* Friday at 1:30 Me: I was asking because the last day of my lea- Nissan: You have a 10 day grace period. ... read more
Business response:
Joe, thank you for leaving us a review about your experience with us here at Gwinnett Place Nissan. While we're happy to hear that you enjoyed your experience working with our sales department, we're sorry that you feel that returning your lease was a less than stellar experience. We take customer service very seriously, and we never want a customer to feel like we are annoyed with assisting them. We want to do whatever is neccesary to earn back your trust. Please reach out to Frank Pizzirulli, Sales Manager, at (770) 476-77... read more
BAIT AND SWITCH!!!!! I drove an S and SV model Rogue. I wanted an SUV with tinted windows. I discussed the price with the salesman. I waited a few days until I decided. Spoke with the salesman about the S model I was shown with tinted windows. Texted and discussed with salesman, Jai, a few days later; came in and they quoted me more than $2000 our discussed price. We were going to leave. The sales manager and Jai came back with a price $300 over my price. I thought that fair enough. We were there late at night and by the tim... read more
Business response:
Hello, and thank you for leaving your feedback. Here at Gwinnett Place Nissan, we are committed to helping get our customers the best price possible on the vehicle of their choice. We are sorry to hear that you are not happy with the specific vehicle you purchased. It is never our intention to raise the price or deceive our customers in any way during their purchase. We would like to speak with you about your concerns. Please reach out to Frank Pizzirulli, Sales Manager, at (770) 476-7771 or send us an email at GPNcares@gmai... read more
Frequently asked questions about Gwinnett Place Nissan
How is Gwinnett Place Nissan rated?
Gwinnett Place Nissan has a 4.3 star rating with 7,809 reviews.
When is Gwinnett Place Nissan open?
Gwinnett Place Nissan is open now. It will close at 8:00 p.m.