Halliwell Care Home - Elizabeth Finn Homes

4.8

Skilled Nursing
Tunbridge Wells, KEN

About this business

Healthcare Skilled Nursing

Location details

Halliwell, Kingswood Rd, Royal Tunbridge Wells, Tunbridge Wells, KEN, TN2 4UN, United Kingdom

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4.8119 reviews

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Helen K

a year ago

I highly recommend the Halliwell Care Home, who are an amazing team creating a happy caring home. They looked after both of my parents. My mum had a terminal cancer diagnosis needing palliative care. They support her, working in partnership with the hospice team through a very difficult time with dignity and love. Supported Dad who was dealing with losing everything he was heartbroken. They were gentle, kind and helped him build a new life, and make new friends by joining the activities he wanted to do like the choir. He had... read more

Business response:

Thank you for your very heartfelt review. It was a pleasure to care for your father and help rebuild his life after your mother sadly died. We miss him deeply and will all sing our best for him at our next concert.

S W

a year ago

The Halliwell is a beautiful nursing home in a lovely setting with views of the grounds and the park. Every amenity one could wish for is provided, including a dining room, hairdressing, pedicures and physiotherapy, as well as social activities including film screenings but the most important aspect is the kindness and care of the staff, which extends from the general managers to the administration team to the wonderful carers and maintenance team. If you have a loved one who needs more support, I could not recommend a bette... read more

Business response:

Thank you very much for your kind review. We do pride ourselves on the care and kindness we offer but it is always lovely to receive this kind of feedback. On behalf of the whole team a very huge thank you!

M A

a year ago

It really is outstanding. My father feels truly cared for and part of a tight community of residents, staff and volunteers. It is one community, led by an incredibly committed and passionate manager. Thank you for all you do. I hope it will never change (my siblings and I have got our names on the waiting list!)

Business response:

What an overwhelmingly kind review - thank you so much. It is an absolute joy to care for your father and to see him live such an active life at Halliwell. I will share this with all of the team who so deserve the feedback.

G F

a year ago

Very welcoming, friendly and smiling staff. All are very competent and always helpful. Good variety of healthy diet and is nicely presented. Wide range of activities and a very pleasant garden. Overall I can highly recommend Halliwell Care Home to any potential service user.

Business response:

Thank you so much for taking the time to leave us a review. We are all pleased that you enjoyed your respite stay and are very grateful for your feedback.

Carolyn B

2 years ago

My father was a resident at the Halliwell Care Home for four and a half years until his death in June this year. During his time there he was looked after with great kindness and professionalism. I was confident that he was not only well-cared-for and safe, but also loved. The staff were wonderfully caring and compassionate as well as bringing fun and laughter while they carried out their roles. The Halliwell is led with exceptional skill by the general manager. She cares passionately about the well-being of the residents an... read more

Business response:

Thank you so much for this amazing review. My team do love the residents, they become family to them. I am so glad that you and your family have had such a positive experience of what life at Halliwell has to offer. We will all remember your father so fondly.

Judy M

2 years ago

My mother, who was a resident of Halliwell for about 7 1/2 years, died this week (at 103) after a short illness. I cannot let her passing go without saying how extraordinary the love and care at Halliwell is. During her time at the home, she forged strong friendships with other residents and the staff became part of our extended family. They always go the extra mile for their residents and treat everyone with dignity, compassion and humour. The whole atmosphere of the home is fun and positive and Mum was very happy at Halliw... read more

Business response:

This is incredible thank you! We were all terribly fond of your mother so going the extra mile was a very easy thing to do. To say we miss her is a huge understatement. Our hope is that all residents and their families experiences are as special. On behalf of the whole team here at Halliwell. Thank you!

Alistair W

2 years ago

My mother is 96 and was struggling on her own. We visited quite a few care homes, and the atmosphere at Halliwell convinced her that this was the place for her. She has now been there for four months and could not be happier. Apart from the excellence of the facilities and the high standard of care, the approach of the staff to the residents cannot be faulted. The residents are given complete agency over their lives, and the activities that are offered are ones that engage them, as opposed to just being paraded in front of t... read more

Business response:

This is so wonderful to read, and thank you so much for taking the time. This is exactly how we would wish our residents to feel, and it is truly rewarding for all of us to see residents fully embrace "life" here. Thank you so much on behalf of the whole team.

Liz P

2 years ago

My mother has now been a resident at the Halliwell for nearly two and a half years. Prior to her admission, she had been struggling alone at home, despite family support and had suffered numerous falls and fractures. Since arriving at the Halliwell, her quality of life has certainly improved despite her age, and she now feels safe and secure. The nursing staff and carers treat her with kindness and dignity but are also her friends, happy to have a laugh together. There are many activities and clubs which mum thoroughly enjoy... read more

Business response:

Thank you so much for your kind review. We are really happy that your mum enjoys such a full life here with us. It is great to share this kind of review with the team too, they regularly go the extra mile and deserve positive feedback.

Audrey E

2 years ago

I received excellent care and attention. The staff were very kind and considerate. The residents were very friendly and inclusive. The grounds were beautiful with easy wheelchair access. I enjoyed my lunches in the dining room chatting with others whilst enjoying excellent cuisine

Business response:

We are so glad that you found your respite stay so enjoyable. It is great for the team to read such a positive review and we hope to welcome you back again one day! Thank you for taking the time to write this for us.