Halliwell Care Home - Elizabeth Finn Homes

4.8

Skilled Nursing
Tunbridge Wells, KEN

About this business

Healthcare Skilled Nursing

Location details

Halliwell, Kingswood Rd, Royal Tunbridge Wells, Tunbridge Wells, KEN, TN2 4UN, United Kingdom

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4.8119 reviews

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Pamela G

4 years ago

I have been so well cared for that I have wondered if I would like to stay permanently.

Business response:

Thank you, Pamela, for your kind review, and if you would like to come to stay permanently, we would be only too happy to welcome you back!

Sara Y

4 years ago

My father joined Halliwell as a resident in October 2020. He was immediately very warmly welcomed into the community, and his physical and medical care has been exceptional to date. Most importantly, his whole wellbeing has been a priority, enhanced by a wide range of activities, which, following his perceptive assessment by the staff, appear to be tailor made to fit his needs. These activities have included, painting in the art studio, singing in a choir, quizzes, concerts, film nights, creative writing and themed events an... read more

Business response:

Thank you very much for taking the time to write this wonderful review. We are all so delighted that your father has settled into Halliwell and made the most of everything we have to offer but more importantly, truly made it home. It is a pleasure to care for him.

S L

4 years ago

I have stayed at Halliwell for two weeks for respite care after surgery. I cannot speak highly enough of the excellent care I have received, waited on hand and foot and enjoyed first-class restaurant food, so well presented. I will return home rather sad and will miss the help I have received, but their care has made me stronger and will make my recovery faster thanks to the excellent nursing staff.

Business response:

What a lovely review - thank you so much. I am really pleased that we have helped with your recovery post-operatively. Please do come and stay again anytime that you need a rest!

Averil B

4 years ago

Halliwell Care Home gives me (and my family) complete peace of mind. The staff are trained to the highest standard and show compassion as well as expertise medically. I always feel completely safe here and steps are taken to ensure that infection is kept under control.

Business response:

Thank you very much for writing this review. I am so pleased that you feel happy and safe at Halliwell, and that you are cared for with compassion.

Mary A

4 years ago

My mother is very happy and well looked after at the Halliwell, where she has lived for the past two years. The staff are really caring and supportive, and have worked extremely hard both to keep her safe during the pandemic and to make more activities available as the situation has eased up. Even when proper visits and outings were not possible, we were able to visit her in a special visiting room, equipped with a floor to ceiling screen. My mother loves the beautiful garden, where she can get outside for a breath of fresh ... read more

Business response:

What a wonderful review, thank you so much. It is always lovely when our residents fully embrace life at Halliwell, joining activities and making friends. We are very proud of the care and service that we provide and we pride ourselves on giving that little bit extra!

Joan A

4 years ago

My mother has been living at the Halliwell for nearly two years now, and her experience has been extremely positive. The way the manager and all the staff were running the place was excellent anyway, but during the pandemic, with all its uncertainties and frequent changes of policy and situation, they have been shining stars in every way! The communication with relatives has been excellent, and residents have been very well cared for and fed. The creation of "bubbles" for the residents has been a lifesaver, and they have enj... read more

Business response:

Thank you very much for such a wonderful review. It means so much to me and to the whole team that our efforts are appreciated. It has been a terribly challenging time but we have pulled together and done our best to fight off this dreaded virus! I will share this with them all.

Patricia K

4 years ago

Leadership starts at the top, we have an outstanding general manager, she is always available to residents and we trust her, carers are courteous and kind, always ready to listen and advise. They are sublime. We are not allowed to 'rest on our laurels' but are encouraged to 'try'. I have found the office staff to be very kind and helpful; they always smile and make me feel 'special'. Two maintenance men will help; they are reliable, a modicum request produces an instant response. As a northerner (Yorkshire), I have been impr... read more

Business response:

What a very kind and heartfelt review. After the past few months of challenges and difficulties, it is an absolute pleasure to be able to share this with the whole team. Thank you so much.

Andrew C

4 years ago

Our much loved Aunty very much enjoyed the last months of her life at Halliwell. It was 'like living in a hotel' she often said. The staff took a lot of time to make her feel welcome. It was great to be able to visit her when we wanted. Would definitely recommend.

Business response:

Thank you so much for your kind review. It really helps other families to know that we provide excellent End of Life care here and it is something that we are very passionate about.

David C

4 years ago

My dad has been a Halliwell resident for 2½ years and has received excellent care for all that time, and has been particularly well protected and looked after since the Covid-19 outbreak. The home has evidently followed all the hygiene protocols relating to staff members, residents and visitors quite strictly. He celebrated his 100th birthday last month (October 2020), and the staff and management of Halliwell made his day a special one, in obviously difficult circumstances, with music, a cake and a "bubble" get-together - a... read more

Business response:

Thank you for taking the time to share your comments. I am sorry that you do not feel fully satisfied with the value for money. I must point out that we are not the most expensive home in Tunbridge Wells. It is a genuine pleasure for us all to care for your Dad.