Halliwell Care Home - Elizabeth Finn Homes

4.8

Skilled Nursing
Tunbridge Wells, KEN

About this business

Healthcare Skilled Nursing

Location details

Halliwell, Kingswood Rd, Royal Tunbridge Wells, Tunbridge Wells, KEN, TN2 4UN, United Kingdom

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4.8124 reviews

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Jennifer C

5 years ago

My father has been a resident of Halliwell for 10-months. During this time he has been looked after wonderfully well by staff who really seem to know him and are endlessly patient, kind and professional. We are profoundly grateful to all of them for their outstanding response to the needs of the residents during the pandemic. I recommend Halliwell to anyone who needs them.

Business response:

Thank you so much for your review, especially in light of the difficult recent times. We know that your Dad took time to settle here but he is very happy and has formed some great relationships with staff and residents. We are so grateful for your recommendation.

Margaret T

5 years ago

The Halliwell Care Home should be praised for its handling of the Covid-19 pandemic. From the early knowledge that the virus was spreading, the Halliwell closed its doors to visitors, and residents were confined to their rooms. The weekly emails from the general manager were very welcome. These were an honest account of the situation in the home and gave details of how any suspicious symptoms were being addressed. This was very reassuring and gave confidence in knowing that every possible care was being taken. The emails als... read more

Business response:

What a wonderful review - thank you so much for taking the time to write this for us. I am incredibly proud of the team effort over the past three months to combat this dreaded virus and your feedback is very gratefully received. I realise how important it is to be honest and share information with all families so it is great to know you found it reassuring.

Liz S

5 years ago

I can't praise the Halliwell enough over their handling of every aspect of the home during the Coronavirus. It's been hard and upsetting at times to not be able to see our loved ones, but have been reassured that they are in the very best environment for their needs. There have been weekly newsletters to keep us in the loop of what is happening within the home. Well done to the whole team, but especially to the manager for leading her team through unprecedented times.

Business response:

Thank you so much for your lovely feedback. These past weeks have indeed been very challenging. I am so proud of the team and to be able to share such wonderful reviews with them is really fantastic! Huge thanks from us all.

Carolyn B

5 years ago

My mother has been a resident since June 2016 and has had excellent care since arriving. I am absolutely stunned at the care and attention received for the whole home over the COVID-19 pandemic. The Halliwell Nursing Home is an example to be held out to all other homes. They have frankly been ahead of the game in this whole pandemic and it has been a huge relief to know that she is there and well cared for (even though we hadn't been able to see/speak to her (she can't) for a few weeks). A small sacrifice to make for your fa... read more

Business response:

Thank you so much for taking the time and trouble to write such a lovely review about Halliwell. We know that the past few weeks have been incredibly hard for you and all our families so it was really lovely to see the smile on Mum's face when she could finally see you. I will share this with the whole team - thank you.

A R

6 years ago

My wife went to Halliwell Care Home with a severe bedsore for palliative care. This was treated immediately, and throughout the ten days she was there she was looked after with the utmost care, dignity and compassion. I cannot speak highly enough of the staff who looked after her to her death.

Business response:

Thank you so much for your feedback. We were pleased to be able to support you and your family at this difficult time. It means a lot to the team to hear such lovely comments.

Douglas W

6 years ago

Excellent care from all staff involved. Very comfortable accommodation. Food first class. Constant supervision appreciated.

Business response:

Thank you so much for taking the time to give us your feedback. We are very pleased to hear that you enjoyed your stay with us and we all hope to see you again sometime. As always, we will share the feedback with the team.

M S

6 years ago

My friend who had a debilitating and progressive illness came to live at Halliwell about 4 years ago. It soon became apparent that she had made an excellent choice. She settled amazingly quickly, due to the lovely welcome and wonderful care given by all the staff. My friend had always enjoyed scrabble, Halliwell enabled our weekly slot to continue which gave much pleasure. We too enjoyed the Halliwell welcome, which is everywhere and starts when you come in the front door. Halliwell nurtured my friend's many talents. Who cou... read more

Business response:

Thank you so much for your kind words that I will be very proud to share with the team. We were all so sad to lose your friend, having cared for her and got to know her so well over the past four years. We will never forget the pantomime that she wrote.

Marguerite P

6 years ago

It's difficult to describe just how enjoyable my stay in Halliwell was. The building and surrounding gardens are very attractive and enhance the visit but it is the lovely staff that makes ones whole stay a joy. The care, yes but the warmth and friendliness, that so exceed just the care. I've had a happy, happy time and look forward to returning in September. Thank you one and all.

Business response:

Thank you so much for taking the time to review Halliwell and the lovely team. I am so glad you enjoyed your stay with us and we look forward to your visit in September for your next "Holiday".

Sarah K

6 years ago

Due to being unable to cope at home after being discharged from hospital, I stayed at the Halliwell for three weeks having suffered a fractured pelvis in a road accident. I was on crutches and could not carry anything at all or prepare food. It was just what I needed and provided me with all my meals in a secure, welcoming and professional environment. Qualified, friendly staff were there whenever I needed any help and advice and there was a visiting GP which was also very beneficial. Despite being about 25 years younger tha... read more

Business response:

Thank you for your lovely review. Yes age is just a number and we all at times need a bit of love and special care, at any age! We were so pleased to be able to support your recovery at Halliwell.