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Halliwell, Kingswood Rd, Royal Tunbridge Wells, Tunbridge Wells, KEN, TN2 4UN, United Kingdom
Get directionsMy mother is very happy and well looked after at the Halliwell, where she has lived for the past two years. The staff are really caring and supportive, and have worked extremely hard both to keep her safe during the pandemic and to make more activities available as the situation has eased up. Even when proper visits and outings were not possible, we were able to visit her in a special visiting room, equipped with a floor to ceiling screen. My mother loves the beautiful garden, where she can get outside for a breath of fresh ... read more
Business response:
What a wonderful review, thank you so much. It is always lovely when our residents fully embrace life at Halliwell, joining activities and making friends. We are very proud of the care and service that we provide and we pride ourselves on giving that little bit extra!
My mother has been living at the Halliwell for nearly two years now, and her experience has been extremely positive. The way the manager and all the staff were running the place was excellent anyway, but during the pandemic, with all its uncertainties and frequent changes of policy and situation, they have been shining stars in every way! The communication with relatives has been excellent, and residents have been very well cared for and fed. The creation of "bubbles" for the residents has been a lifesaver, and they have enj... read more
Business response:
Thank you very much for such a wonderful review. It means so much to me and to the whole team that our efforts are appreciated. It has been a terribly challenging time but we have pulled together and done our best to fight off this dreaded virus! I will share this with them all.
Leadership starts at the top, we have an outstanding general manager, she is always available to residents and we trust her, carers are courteous and kind, always ready to listen and advise. They are sublime. We are not allowed to 'rest on our laurels' but are encouraged to 'try'. I have found the office staff to be very kind and helpful; they always smile and make me feel 'special'. Two maintenance men will help; they are reliable, a modicum request produces an instant response. As a northerner (Yorkshire), I have been impr... read more
Business response:
What a very kind and heartfelt review. After the past few months of challenges and difficulties, it is an absolute pleasure to be able to share this with the whole team. Thank you so much.
Our much loved Aunty very much enjoyed the last months of her life at Halliwell. It was 'like living in a hotel' she often said. The staff took a lot of time to make her feel welcome. It was great to be able to visit her when we wanted. Would definitely recommend.
Business response:
Thank you so much for your kind review. It really helps other families to know that we provide excellent End of Life care here and it is something that we are very passionate about.
My dad has been a Halliwell resident for 2½ years and has received excellent care for all that time, and has been particularly well protected and looked after since the Covid-19 outbreak. The home has evidently followed all the hygiene protocols relating to staff members, residents and visitors quite strictly. He celebrated his 100th birthday last month (October 2020), and the staff and management of Halliwell made his day a special one, in obviously difficult circumstances, with music, a cake and a "bubble" get-together - a... read more
Business response:
Thank you for taking the time to share your comments. I am sorry that you do not feel fully satisfied with the value for money. I must point out that we are not the most expensive home in Tunbridge Wells. It is a genuine pleasure for us all to care for your Dad.
My husband was admitted to Halliwell in August this year. He is receiving end of life care. I cannot praise the care he has/is receiving highly enough. The staff are, without exception, professional, kind and caring. He is being cared for in beautiful and comfortable surroundings. The nursing and medical care are excellent - keeping him pain-free and as comfortable as possible. Thank you so much, Halliwell.
Business response:
Thank you so much for your kind review. We are glad to be able to support you through this difficult time and are so pleased that you have felt able to share this. I will share this with the team and remain very proud of them.
Halliwell is truly a very special place. Prior to becoming a resident in July 2019, our mother had spent two very happy, comfortable and contented stays here. We are extremely grateful to the general manager and her most remarkable team, for the outstanding care that is delivered to our mother, at all times with the greatest kindness, patience and dignity. I have been lucky enough to be able to speak regularly to my mother on the phone throughout the Covid crisis and I know how comforted and reassured she has felt by the car... read more
Business response:
Thank you so much for taking the time to write such a fabulous review. The fact that we are able to meet your expectations despite the current situation with the Pandemic is a true testament to the teamwork here at Halliwell. I am very proud of them all and will share your kind words with them.
Halliwell is a very special place. My mother had been resident there from October 2016 until she passed away this month. This is an extremely well-managed care home and I will always be grateful for the care and compassion she received from the staff over the past few years. The staff work as a team and all have had a part to play in improving the quality of life for my mother. As a relative, communication with the management team and nurses is so important particularly at the end of life and I am so grateful for the informa... read more
Business response:
Thank you for such a wonderful review. It has been a pleasure to get to know you over the past four years and to be able to care for your Mum especially at the end of her life. I will share your feedback with the whole team as the care provided here at Halliwell truly is a team effort. With best wishes.
My mother has been been a resident at the Halliwell for five years, initially with personal care, then over the last year with nursing care. The care she has received has been outstanding. Since the middle of March this year, the staff and residents have risen magnificently to the challenge posed by COVID-19.
Business response:
David, thank you so much for your wonderful review. It is an absolute pleasure to care for your Mum and we are so pleased to hear your comments. The past four months have certainly been a challenge but I agree the whole team have coped remarkably well.
Halliwell Care Home - Elizabeth Finn Homes has a 4.8 star rating with 124 reviews.
Halliwell Care Home - Elizabeth Finn Homes is open now. It is open 24/7.