Halliwell Care Home - Elizabeth Finn Homes

4.8

Skilled Nursing
Tunbridge Wells, KEN

About this business

Healthcare Skilled Nursing

Location details

Halliwell, Kingswood Rd, Royal Tunbridge Wells, Tunbridge Wells, KEN, TN2 4UN, United Kingdom

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4.8119 reviews

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Christine V

4 years ago

My husband was admitted to Halliwell in August this year. He is receiving end of life care. I cannot praise the care he has/is receiving highly enough. The staff are, without exception, professional, kind and caring. He is being cared for in beautiful and comfortable surroundings. The nursing and medical care are excellent - keeping him pain-free and as comfortable as possible. Thank you so much, Halliwell.

Business response:

Thank you so much for your kind review. We are glad to be able to support you through this difficult time and are so pleased that you have felt able to share this. I will share this with the team and remain very proud of them.

Sue L

5 years ago

Halliwell is truly a very special place. Prior to becoming a resident in July 2019, our mother had spent two very happy, comfortable and contented stays here. We are extremely grateful to the general manager and her most remarkable team, for the outstanding care that is delivered to our mother, at all times with the greatest kindness, patience and dignity. I have been lucky enough to be able to speak regularly to my mother on the phone throughout the Covid crisis and I know how comforted and reassured she has felt by the car... read more

Business response:

Thank you so much for taking the time to write such a fabulous review. The fact that we are able to meet your expectations despite the current situation with the Pandemic is a true testament to the teamwork here at Halliwell. I am very proud of them all and will share your kind words with them.

Debbie R

5 years ago

Halliwell is a very special place. My mother had been resident there from October 2016 until she passed away this month. This is an extremely well-managed care home and I will always be grateful for the care and compassion she received from the staff over the past few years. The staff work as a team and all have had a part to play in improving the quality of life for my mother. As a relative, communication with the management team and nurses is so important particularly at the end of life and I am so grateful for the informa... read more

Business response:

Thank you for such a wonderful review. It has been a pleasure to get to know you over the past four years and to be able to care for your Mum especially at the end of her life. I will share your feedback with the whole team as the care provided here at Halliwell truly is a team effort. With best wishes.

David D

5 years ago

My mother has been been a resident at the Halliwell for five years, initially with personal care, then over the last year with nursing care. The care she has received has been outstanding. Since the middle of March this year, the staff and residents have risen magnificently to the challenge posed by COVID-19.

Business response:

David, thank you so much for your wonderful review. It is an absolute pleasure to care for your Mum and we are so pleased to hear your comments. The past four months have certainly been a challenge but I agree the whole team have coped remarkably well.

Jennifer C

5 years ago

My father has been a resident of Halliwell for 10-months. During this time he has been looked after wonderfully well by staff who really seem to know him and are endlessly patient, kind and professional. We are profoundly grateful to all of them for their outstanding response to the needs of the residents during the pandemic. I recommend Halliwell to anyone who needs them.

Business response:

Thank you so much for your review, especially in light of the difficult recent times. We know that your Dad took time to settle here but he is very happy and has formed some great relationships with staff and residents. We are so grateful for your recommendation.

Margaret T

5 years ago

The Halliwell Care Home should be praised for its handling of the Covid-19 pandemic. From the early knowledge that the virus was spreading, the Halliwell closed its doors to visitors, and residents were confined to their rooms. The weekly emails from the general manager were very welcome. These were an honest account of the situation in the home and gave details of how any suspicious symptoms were being addressed. This was very reassuring and gave confidence in knowing that every possible care was being taken. The emails als... read more

Business response:

What a wonderful review - thank you so much for taking the time to write this for us. I am incredibly proud of the team effort over the past three months to combat this dreaded virus and your feedback is very gratefully received. I realise how important it is to be honest and share information with all families so it is great to know you found it reassuring.

Liz S

5 years ago

I can't praise the Halliwell enough over their handling of every aspect of the home during the Coronavirus. It's been hard and upsetting at times to not be able to see our loved ones, but have been reassured that they are in the very best environment for their needs. There have been weekly newsletters to keep us in the loop of what is happening within the home. Well done to the whole team, but especially to the manager for leading her team through unprecedented times.

Business response:

Thank you so much for your lovely feedback. These past weeks have indeed been very challenging. I am so proud of the team and to be able to share such wonderful reviews with them is really fantastic! Huge thanks from us all.

Carolyn B

5 years ago

My mother has been a resident since June 2016 and has had excellent care since arriving. I am absolutely stunned at the care and attention received for the whole home over the COVID-19 pandemic. The Halliwell Nursing Home is an example to be held out to all other homes. They have frankly been ahead of the game in this whole pandemic and it has been a huge relief to know that she is there and well cared for (even though we hadn't been able to see/speak to her (she can't) for a few weeks). A small sacrifice to make for your fa... read more

Business response:

Thank you so much for taking the time and trouble to write such a lovely review about Halliwell. We know that the past few weeks have been incredibly hard for you and all our families so it was really lovely to see the smile on Mum's face when she could finally see you. I will share this with the whole team - thank you.

A R

5 years ago

My wife went to Halliwell Care Home with a severe bedsore for palliative care. This was treated immediately, and throughout the ten days she was there she was looked after with the utmost care, dignity and compassion. I cannot speak highly enough of the staff who looked after her to her death.

Business response:

Thank you so much for your feedback. We were pleased to be able to support you and your family at this difficult time. It means a lot to the team to hear such lovely comments.