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HearUSA
- Audiologist
- Palm Beach Gardens, FL
About this business
Location details
11400 Jog Rd, Palm Beach Gardens, FL, 33418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedThe staff at the Princeton New Jersey location we go to are phenomenal. They are friendly and completely on top of things. They are knowledgeable about where our order is and what approval it is waiting on. Where I take absolute issue is the amount of time corporate takes to approve an item request. I have a child who is deaf. His hearing aid mold keeps cracking so he needs a different mold. We identified a 3-D printed ear mold that his insurance would cover. The mold impression was taken mid June and the request was submitt... read more
Poor customer service. Warranty repair. No loaners per company policy. Office arbitrarily closes with no warning. I have been a customer for 20 years. This is the worst I have been treated by the audiologist.
My two offices closed while they were going thru their legal issues. I had an issue with my Signia 5X charge and go hearing aids ( which are crap!). I called customer service. Incompetent idiots reading from a script gave me the runaround. TWICE! Didn’t care I only had one good ear. Finally told me they couldn’t do anything for me. Great. I finally got ahold of corporate and they told me all repairs were being done by Clear Choice. That’s where I went and that’s where I stayed. I was so impressed with how well they took ca... read more
I went in and got the problem with my hear-aids fixed and with a follow up appointment.
No Customer Service and I was recommended the bottom tier hearing aids! One never worked correctly and the other only lasted three and a half days before deciding to sign off after fifteen minutes! I tried contacting Hear USA twice on separate occasions and was NOT ever contacted back!
Business response:
We are very sorry to hear about this, Gordo. We'd love to make things right. Please give us a call at 855-501-1862.
The Audiologist was in rush to sale . she just wanted to sale and sale the expensive one , didn’t take her time to introduce me to what they had, she went directly to the $5000 one . And when I said I will do my homework then decide , she turned her face from and pretend to make herself busy with her paperwork
HearUSA tricked me into going to a distance appointment under false pretenses and wasted my time. I told them clearly that i needed service on a widex heaing aid. When I arrived they said they did not take my insurance and they do not service hearing aids. This caused me to waste time, since it took nearly an hour round trip, and put 25 miles on my personal automobile
I have been a HearUSA patient for almost nine years, and what I experienced at the new location is completely unacceptable. The space is so small that not even three people can fit without feeling trapped. During my visit, my wife had to stay outside because there was literally no physical space for her to be inside, which is absurd and unprofessional for a hearing health clinic that should provide comfort, privacy, and dignity. To reach the office, patients must walk through the employees’ break and lunch area. That means ... read more
Frequently asked questions about HearUSA
How is HearUSA rated?
HearUSA has a 4.8 star rating with 69,916 reviews.
When is HearUSA open?
HearUSA is closed now. It will open tomorrow at 9:00 a.m.