This profile has been claimed by the business owner or representative.
HearUSA
- Audiologist
- Palm Beach Gardens, FL
About this business
Location details
11400 Jog Rd, Palm Beach Gardens, FL, 33418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Audiologist AUD tries very hard and does a good job. Scheduling, staffing and service support are terrible.
The customer service from the front desk at the Aurora location is beyond awful. I have begun looking at switching to a different audiologist simply because dealing with the woman at the front is always an unpleasant experience. This last time, my wife went in to pick up my hearing aids and the woman told her that I had to be there so they could be programmed. I had to wait additional days without my hearing aids before I could make it in before they closed. When I did, the woman at the front desk handed them to me with no p... read more
Business response:
We’re really sorry to hear about the frustration you encountered at our Aurora location — especially when it came to picking up your hearing aids. That’s not the level of service we strive to provide. We’d appreciate the opportunity to look into this and make things right. Please give us a call at 855-501-1862 so we can connect with you directly and work toward a resolution.
Horrible experience. Appointment at 9 am, no other patients in office. Technician in her office. At 9:18 we were still in the waiting room with receptionist. No one said we'll be right with you - no updates. Technician came up to receptionist to speak and never made eye contact with us, a smile or how about we'll be right with you. We walked out. How rude. Even when we got up and walked out the receptionist looked at us and said nothing.
Business response:
Hi Carolyn, we are very sorry to hear about this experience. This is not the quality care we strive to provide. Please reach out to our client care team at 855-501-1862 so we can try and make things right with you.
Person was rude and unhelpful.
Business response:
We are very sorry to hear about your experience. This does not live up to our standard of providing quality hearing care. Please give us a call at 855-501-1862 so we can make things right.
I am rather disappointed in HearUSA. A few days ago my hearing aid wire unexpectedly became detached. This happened on a Friday morning, rendering my hearing aids useless. I called HearUSA multiple times, only to leave a detailed voice message, along with a request for immediate help. It was the late afternoon when someone finally returned my call. I was told that they were short-staffed and that I could not be helped until Monday the following week. Luckily I found a local audiology group who was able to help me with ... read more
I went to the HEAR USA office in Carle Place after the warranty expired on my hearing aids to replace both of my receivers (the parts that go inside the ear canal). Since they only require a simple operation to remove and replace, I just wanted to purchase them for $100.00 each. They plug into the main unit, so, anyone can do it. They refused to sell them to me and insisted that they perform the repair. I initially agreed to an additional $60.00 charge to perform the service and I left the hearing aids there. The next mo... read more
At the Peachtree Rd location, my Mom was given information over the phone that changed completely when she came in for her appointment with the doctor! And this is not the first time, things completely changed when we arrived at the office for her appointment. In this recent case, my Mom a senior, recovering from a stroke and on fixed income was told her replacement hearing aids would be free and then at the office, the doctor shared the hearing aids would be about $1000, when her home attendant that escorted her to the appo... read more
Business response:
We are concerned to hear about the misinformation regarding costs. Please contact us at (800) 323-3277 to resolve this immediately.
Better customer service and access to assistance in less than a week when there are issues
Business response:
We hear your concerns about customer service. Please contact us at (800) 323-3277 to discuss how we can improve your experience with HearUSA.
My visit was fine the people kind. It was the lack of details from my scan plan and the finance information that disappoints me. Both Stated a 550-850 price for hearing aides, what they forgot to state until I was fully cornered in the office was those prices were for one item, not a pair. All other vendors offer pair prices so when scan and hear USA stated the prices I thought it was a discount from Scan. Well, buyer beware and get those details before entering any HearUsa vendors. They don’t lie outright, they omit truth i... read more
Business response:
Hi Susan, we’re sorry to hear that your experience with us didn’t meet your expectations. We strive to be transparent and provide quality hearing care. If there’s anything we can do to make it right, please call us at 855-501-1862.
Frequently asked questions about HearUSA
How is HearUSA rated?
HearUSA has a 4.8 star rating with 69,916 reviews.
When is HearUSA open?
HearUSA is closed now. It will open tomorrow at 9:00 a.m.