Herb Gordon Nissan

janzu 

on DealerRater

14 years ago

Did the online legwork to purchase a 2010 Murano for my husband. Ended up purchasing car from Herb Gordon. Both Muna and Alan were very helpful. They matched other dealers prices and then some! The actual buying of the car was a breeze with absolutely no surprises - i.e., it was what we had agreed to via on-line negotiating. When we got home with new car, discovered a little scratch on rear of car. They were apologetic and had it fixed within a week - no charge. And I had the bonus of using a loaner car, the cube - what a fu... read more

melissa.frederick 

on DealerRater

14 years ago

I was not pushed into buying a car and I was very worried about that. Everyone was very friendly and helpful. Has made my car buying experience great. I was hesitate that the sale people would try and add extra things onto the price, but everyone was up front from the beginning. They worked with me to get what I needed. 

strados 

on DealerRater

14 years ago

I enjoy buying from, and having my car serviced there because I am always treated special. People know my name, they are polite and smile, they give me a loner when im in a jam, and they also do pretty good work. I recently bought tires, and the prices were very competative. I would recommend them to my friends, and that is the highest compliment Steve 

foodrx 

on DealerRater

14 years ago

My experience working with James Shupe and the team at MileOne Herb Gordon Nissan was stellar from start to finish. I had test driven a 2011 Nissan Rogue at another dealer and was set to buy the car when I found out that Mile One had a relationship with our insurance company. When I inquired with MileOne, I was put in contact with James Shupe and I'm grateful for the experience. He was able to get the exact car I wanted for a better price than the other dealer quoted. James provided excellent service and he was a pleasure to... read more

samsally11 

on DealerRater

14 years ago

Went to cars.com and had an immediate call back from Herb Gordan. A number of follow through calls. Best price of all of the dealers who called me back. The experience was very quick. Were in and out of there in less than two hours including a test drive. Purchased a Murano to replace one that was demolished in a crash. 

jocelynkipnis 

on DealerRater

14 years ago

I have used this dealer's service department since 1984. I have been really happy with the repairs because they are done right the first time & because the service writers and technicians are friendly & knowledgeable & always take the time to explain anything that I need explained. Moreover, if I need a loaner, it is available. And, if I call because I have what I see as something needing immediate service, they always fit my car in. That is what happened this past Friday afternoon... My regular team leader, George (who is t... read more

rhippert 

on DealerRater

14 years ago

Keith has been our service person for over 10 years, and he has always been responsive and eager to help with any problem we encountered. We have been using Herb Gordon since I moved back to Maryland in 1975, and have never been disappointed with the service that we have received. Keith has always addressed any concerns that my wife or daughter have presented, and has always made them feel comfortable with however they described the problem they encountered. When my wife took her Murano in because the driver's side rear-view... read more

janine.b.tucker 

on DealerRater

14 years ago

i went into Herb Gordon Nissan in order to purchase a Nissan Sentra. I had emailed Kevin Yi because of the Internet quotes so that I could work from there. Kevin was not there when I got there so Debbie stepped in and helped me. When Kevin came in, Debbie and Kevin did a tag team thing to help me out (finding the right car, telling me about options on the car, looking at how much my 2002 Sentra would be traded for and generally giving me information so that I knew what was going on). I had gone to Herb Gordon because I had b... read more

msmaxima 

on DealerRater

14 years ago

I dealt with a sales associate named Jamie, who was very nice. However, I felt I was mislead from the moment I walked in the door. It was one of those situations where they tell you one price on the phone and when you get in its another. The business manager was the worst aspect of my experience there. I got the vehicle price from a car buying service through USAA where it told you the vehicle price. I spoke to Jamie, he confirmed it, so I went in to the dealer. I had financing in place, but also was open to Nissan financing... read more