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HL-L2350DW
About this business
Awful printer. I’ve trusted Brother printers all my life this one gave brother a really bad name. Returned and would not buy again!
Has never worked well. It either says there is ... Has never worked well. It either says there is no paper in tray (when there is) or just wont print... Very expensive for something that does not do what it's supposed to do.
Business response:
Thank you for taking the time to review our Brother HL-L2300DW printer. Your feedback is very important to help us improve our product. We would like to help with the issue and ask that you please reach out to our customer support via chat, email, or phone by using the following URL so we can continue to assist you. Brother does offer FREE support for the life of this machine: https://www.brother-usa.com/brother-support
I would no longer recommend this printer I would no longer recommend this printer. The software is outdate, cumbersome, and prone to random outages. Additionally, Brother has built in a number of impediments to prevent us from getting the full use of our toner cartridges.
Business response:
Thank you for taking the time to review the HL-L2350DW printer. I appreciate your feedback to help improve of our service and your opinion is very important to us.I’m sorry to see you have had a poor customer service experience and I want to help with this issue.Please visit the following URL to reach out to me so we can further investigate this issue: https://www.brother-usa.com/brother-support
ERROR MESSAGE AND NO LONGER WORKING IN ONLY 2 MONTHS I purchased this May 29, today is July 29 and yesterday it started with the error code "unable to print 02" I looked online how to fix this and turned it off, unplugged it and waited 30 seconds, plugged it back in and turned it back on. Still same error... it states if this doesn't fix it - find a repair dealer. There is no dealer to repair it when I search the Brother website within 200 miles. Amazon already took the return or contact button away, so I dont know what else... read more
Business response:
I see you are having difficulty with this machine with and I would like to help. I ask that you please use the following link to reach out to our customer support team so we can assist you. Brother does offer FREE support for the life of this machine: https://www.brother-usa.com/brother-support
Doesn't consistently work. I have a Macbook and it will not stay connected. Bought this to HELP ME save time during grad school, but I spend MORE time trying to figure out why it will not "wake up" and why it will not print. Turned off deep sleep mode. So frustrated that I cannot get this to work, I have to constantly reboot/reconfigure my settings, and constantly call tech support. Spend a few extra bucks and get something that's easy to deal with. I want my money back. So disappointed after spending time researching a good... read more
Business response:
Thank you for taking the time to review the Brother HL-L2350DW printer. I appreciate your feedback to help improve of our service and your opinion is very important to us.I’m sorry to see you have had a poor customer service experience and I want to help with this issue.Please visit the following URL to reach out to me so we can further investigate this issue: https://www.brother-usa.com/brother-support
After this experience I'm not sure I can recommend the products I just got this printer today, and I've gotta say this is the most frustrating experience I have ever had installing a printer. I tried following the quick installation instructions, and the printer is complaining about its front cover being open. I searched for guides on resolving this error, and found the very 'helpful' documentation telling me that I should try closing the front cover. I also tried updating the firmware. After this experience I'm not sure I c... read more
Business response:
Thank you for taking the time to review the Brother HL-L2350DW printer. I appreciate your feedback to help improve of our service and your opinion is very important to us.I’m sorry to see you have had a poor customer service experience and I want to help with this issue.Please visit the following URL to reach out to me so we can further investigate this issue: https://www.brother-usa.com/brother-support
Broken after minimal use for four months I've had this product for four months and it was great ... Until now. Replaced the toner and it was not recognized by the device. Paid a computer tech $50 for two hours and she could not fix it. She found a way to get it to print despite the error msg reading.. Replace toner. Next day I could no longer use the feature allowing double sided printing... Jammed every time. Amazon site says it is outside if the return window. What's better... Pay another$50 for s tech or get a new printer... read more
This product is straight garbage. I owned another Brother printer prior to this ... DO NOT, under any circumstance buy this printer. This product is straight garbage. I owned another Brother printer prior to this but I really wanted duplex printing. I saw all the other reviews that mentioned the frustrating issues where the printer becomes unreachable but I ignored them because sometimes I am a foolish person. Jokes on me, this thing requires an elaborate driver reinstall and power cycle every time I want to print something.... read more
Add USB cable to your order! No USB cable. C'mon!
Frequently asked questions about HL-L2350DW
How is HL-L2350DW rated?
HL-L2350DW has a 3.9 star rating with 3,956 reviews.
When is HL-L2350DW open?
HL-L2350DW is closed now. It will open tomorrow at 9:00 a.m.