This profile has been claimed by the business owner or representative.
HL-L2350DW
About this business
Wifi connection a problem Do not count on this printer automatically connecting to you wifi network. Between my wife and I, our children, grandchildren, workers, guests, and others, we have had many many wifi devices of all kinds, shapes, operating systems, and makes seamlessly connect to our wifi system over the years. This one would not. After many failures I called the support line and got guided manually through a labor intensive process that finally did get me connected. The tech said I could look forward to a repeat pr... read more
Installation was hard. Partially my fault, partially theirs. Both of us need to do better. Ok, this is the third time I've written this review, but it took me two days to get this to work. To be fair it was partially my fault. I had recently set up access control on my router to block some of the devices in the house and had it set to auto-block any new devices. Mea culpa. That aside, the menu system is non-intuitive, the software for installation and management aren't great, and it turns out there's a really nice web interf... read more
Business response:
Thank you for taking the time to review our Brother HL-L2350DW printer. Your feedback is very important to help us improve our product. We would like to help with the issue and ask that you please reach out to our customer support via chat, email, or phone by using the following URL so we can continue to assist you. Brother does offer FREE support for the life of this machine: https://www.brother-usa.com/brother-support
One Star Never worked from Day 1. I had to buy a cord. Doesn't even work with the cord. SO FRUSTRATING.
wireless impossible horrible noise I wanted one less cable but it's impossible to set up the wireless and the so called support is just endless clicking with no solutions. Finally got a cord and hooked it up and it makes a terrible noise. Tried everything. Returning it.
Business response:
I see you are having difficulty with this machine connecting wirelessly and I would like to help. I ask that you please reach out to our customer support team at 1-877-BROTHER M-F 9 am to 9 pm Eastern time so we can assist you. Brother does offer FREE support for the life of the machine:
PRINTER MIGHT BE OK - SETUP SOFTWARE USELESS ON MAC/TIME CAPSULE AND SETUP IN GENERAL IS A JOKE FROM 2007 I can't believe a product manufactured in 2018 by a major manufacturer has such a deeply flawed setup system (circa 2007) and such poor communication with its end users. Just spent more than one hour getting a simple printer connected to my Mac/Time Capsule network. What a joke. The instructions on the enclosed leaflet: useless The instructions on the website: useless and pictured steps don't even match what's on the con... read more
Business response:
Thank you for taking the time to review our Brother HL-L2350DW printer . Your feedback is very important to help us improve our product. Brother does offer FREE support for the life of the machine. We would like to help with the setup issue and ask that you please reach out to our customer support via chat, email, or phone by using the following URL so we can continue to assist you: https://www.brother-usa.com/brother-support
This printer work for a short while, but then doesn't anymore. I got this printer to work for a while wirelessly, then it would not connect. Then I installed it with a USB cable. It won't print. When I attempt to print, it says error. I should have taken some of the reviewers comments to heart, but I didn't. And now I am not given the option to return it?
Business response:
Thank you for taking the time to review our Brother HL-L2350DW machine . Your feedback is very important to help us improve our product. We would like to help with the issue with wireless connectivity and not printing and ask that you please reach out to our customer support via chat, email, or phone by using the following URL so we can continue to assist you. Brother does offer FREE support for the life of the machine: https://www.brother-usa.com/brother-support
Very poor mode selection. This is a very poor printer. The control for selecting the properties does not work well. I returned the printer for a refund, the refund was approved, and I have not yet ( after more than a month) received a credit on my credit card.
I'm going to try and return this. I'm going to try and return this. I've had it for about a month and I have to literally reinstall the driver EVERY SINGLE time I have to print something. So ridiculous. I only bought this printer because of its reviews. I'm never buying a Brother again.
Business response:
We are sadden of the thought that this experience you've had with reinstalling the driver every time will stop you from buying a Brother machine again. Now Brother does offer FREE support for the life of the machine. I ask that you please use the following link to reach out to our customer support team so we can assist you: https://www.brother-usa.com/brother-support
The most frustrating, unreliable printer I've ever used I should love this printer. After having all the multifunction, color printers go bad way before they should have, I returned to basics: a B/W laser printer. No fax,no scan. It seemed to work ok the first day. But for the rest of the three weeks I've owned it, it's been nothing but headaches. It does not print when you need it. It's in deep sleep mode. You manually wake it to sleep mode. Then the fun begins, Nothing will print. So you clear the queue, turn the machine o... read more
Frequently asked questions about HL-L2350DW
How is HL-L2350DW rated?
HL-L2350DW has a 3.9 star rating with 3,956 reviews.
When is HL-L2350DW open?
HL-L2350DW is closed now. It will open on Monday at 9:00 a.m.