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Honda Morristown
- Car Dealers
- Morristown, TN
About this business
Explore Honda Morristown In Morristown, TN Our new and used Honda dealership offers a complete car buying experience in a hassle-free environment that leaves you free to make confident, informed decisions. Our knowledgeable staff is well-versed on all the competitively priced vehicles we carry and can walk you through the comprehensive warranties that come included with a brand new Honda CR-V or talk to you about the amenities the Odyssey boasts. Allow us to review our impressive Lifetime Warranty, our Love It or Leave It p... read more
Location details
4190 W Andrew Johnson Hwy, Morristown, TN, 37814, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
This was the worse service ever. Made an appointment for a recall the week before I brought the car in. They did the oil change and the said oh, we don’t have the recall part. We can do it tomorrow. At 3:30 the next day...it will be at least 5:30. When I asked if I could get a break on the oil change for my inconvenience, I was told there was no manager to approve that. I paid for my oil change and traded in my Honda Insight the next day. NOT at your dealership. Never again.
I bought my car two years ago. they said I had to have a whole laundry list of things done for the 3 year service. .. this is after telling me the previous owners name .. and that she never had it done .. so admitting that they sold me a certified car that needed service to maintain the warranty. now they won't get back to me. do not buy the extended warranty you won't get it if you need it. waste of money. I'm not crazy ,and I don't like being lied to.
I've had a bad experience every time I've dealt with honda of Morristown. First off they cheated me out of thousands of dollars on a vehicle repair. They scratched up my daughters wheels on her new car during a front end alignment and tire rotation. Won't fix them. They didn't put all the screws back on the scuff plate. Scheduled to have new tires put on and when I get there, they don't have the tires and have no clue that I'm suppose to be there. They lie their butts off to hide mistake after mistake. Worse dealership I've... read more
Had appointment for oil change upon arrival (after traveling over 45 minutes) we were told they were short handed and we had a 2 hour wait. Why weren't we called to ask if we wanted to reschedule? I asked to have Mr. ROWLAND call me to discuss this situation and he never called. UPDATE I received call from Mr. Rowland after this post and we have discussed the situation and have a satisfactory resolution.
Tire rotation was not done .
I bought Honda Pilot the other day off C.J. He was helpful and friendly. However the Sales Manager Rusty I have issues with. They have a Internet price that shows a price with no fine print that you have to present it to anyone or mention it, so I thought that was the price. So after the paperwork and I signed everything ((My fault for not checking all the figures, for I would of walked out and looked for another dealer)), I found the figure a lot higher than the internet price I was given a figure for my trade in by... read more
I had an appointment when I took in my Ridgeline, took at least 3 hours to get services done. Also think I was overcharged for those services even though I had a free oil change left from when I purchased my vehicle I think they made up for it by adding on parts and other charges!
UPDATE: a manager from Honda Morristown called me and spoke to me about my experience. He listened and did Express concerns, provided some explanations, and in general did seem very sincere. I will say that I have not had a negative experience until now and timing was very bad. no one can predict flat tires or other mishaps and will make the happiest person upset. I am please with the professional manner I was treated. I did not ask for anything he did offer an oil change. the gesture is appreciated and Moreso the e... read more
Read your paperwork. They throw in extra stuff without telling you. They take forever to fix their mistakes. I love my car but will never ever come back to Honda morristown dealership. They give Honda a really bad name.
Frequently asked questions about Honda Morristown
How is Honda Morristown rated?
Honda Morristown has a 4.5 star rating with 3,969 reviews.
When is Honda Morristown open?
Honda Morristown is closed now. It will open tomorrow at 9:00 a.m.