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Honda Morristown
- Car Dealers
- Morristown, TN
About this business
Location details
4190 W Andrew Johnson Hwy, Morristown, TN, 37814, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Love the vehicle I purchased. Did not like the way I was treated. I will never buy a car from them again.
Business response:
Joe, our general sales manager will reach out to you shortly.
Crappy!! Your guy told my wife the charge for the 2 keys we had made would be $162.00 with no mention of any other charges. Then, after the keys were made we were charged $140 extra and all your people could say was, "Well, they should have told you. That's just what we charge. Sorry " This experience just furthers the idea that car repairs at a Honda dealer results in these kind of outrageous charges and makes me more certain to never buy a car there or have one serviced there. However, we had no option this time and your c... read more
2 hour wait to program 1 key that I waited on for over a week it was supposed to have been there the next day...it was back ordered the parts guys couldn't even tell me when my key would get there I just had to guess when to show up for them to program it horrible customer service all they care about is money go to Johnson City Honda 😊
Business response:
Candice, our service manager will reach out to you shortly.
I had an appointment for an oil change at 3pm on July 23rd and got there around 230ish I was told it would probably be around 4 to 430pm I told them that was fine I understood they were busy, well come 445 the guy came and called my name and told me they couldn't get to my car that they still had 2 on the rack, so I asked for a refund on the package I bought and he told me they don't handle that there, so I waited 2 and half hours, left work early and didn't get an oil change nor my money back, and not even an apology from t... read more
Business response:
Jessica, our service manager will be reaching out to you.
I had a service appointment at 10:15, I checked in and me and my wife left to run some errands and have lunch.. I get back at 1:45 for our not so friendly service representative to inform us they are fixing to take our car back next... scheduled appointment being the key word here.. no apologies, no kind words, absolutely treated terrible and they are fine with it because why should they care.. Daryl Setsor is the only one there worth doing business with, I do not recommend Honda of Morristown to anyone.
We was told it would be 1hour and 30 mins to finish our oil change and tire rotation on my 2021 accord. Which it took 3hrs before they completed it. Didn’t compensate us for our wait. Nor did we get some kind of coupon for the next visit. Waste of my time wouldn’t recommend if you are in a hurry or even if you want it done at normal time.
Business response:
Coty, our service manager will reach out to you directly.
Would Not Recommend To Anyone
Business response:
Ken, we hate you had a negative experience. Please send us a DM with your contact info so our general sales manager can reach out to you.
Just spoke to one of my good friends. So unfortunate that he drives all the way there when he is promised a car. Gets there, and jamie had sold the car right from under him. What a shame
Business response:
We would love to help your friend out, and we hate the vehicle shortage at the moment. Please send us a message with their contact info so we can get that resolved.
2 hour waits for a 15 minute oil change is ridiculous
Frequently asked questions about Honda Morristown
How is Honda Morristown rated?
Honda Morristown has a 4.5 star rating with 4,405 reviews.
When is Honda Morristown open?
Honda Morristown is open now. It will close at 8:00 p.m.