This profile has been claimed by the business owner or representative.
Honda Morristown
- Car Dealers
- Morristown, TN
About this business
Location details
4190 W Andrew Johnson Hwy, Morristown, TN, 37814, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
We have tried all week to schedule repairs covered under the extended warranty we purchased. We have called, chatted and emailed for 5 days. They need to honor the extended warranty and not make it so difficult to get something fixed. We finally received a generic reply via email yesterday. No resolution yet!
Business response:
Josh, our general sales manager would reach out to you. We need your contact info please. You can dm us at your earliest convenience. We are trying to find your contact info.
appreciate was 9;45 am for our first free oil change. we arrived 9:35am. Tech said 1hour and 15min. 3 hours later we we given back our auto. service is horrible, we bought it there for the extra services and living in roane county the drive is not worth the 3 hours.
Business response:
Thank you for providing your feedback and letting us know about this issue, John. Our service manager will reach out to you shortly.
complete the service that the appointment was scheduled for
Business response:
Thank you for reaching out. Our service manager Josh will be reaching out to you.
For this one year I’ve had my car I have had: 1) a fog light go out -which was in the first couple months of getting it and which they also wanted me to pay for-. 2) I’ve had an inspection at a different dealership another time and my battery wasn’t even strapped in place. When I took it to morristown Honda we sat for up to 30 minutes waiting even after I told you guys about said battery and you guys acted like it was no big deal until after I threatened to expose you guys for it. 3) I’ve had nothing but trouble not with... read more
Jose was a great salesman, but other than that run. Go somewhere else. I promise it is NOT worth the headache you have to deal with after...........Pictures will be added at a later date of what exactly is going on as well as outcome. I can not express enough my regret of buying from here and we are not even 1 month in!
Business response:
Katelyn, our general sales manager Steven Brooks will be calling you to review your deal.
Went in to have an accessory parts installed on my vehicle. Service person states I need to have my fluids checked due to my mileage and it would be a good idea. Remind you I said checked. At check out my bill was $645! Not happy charge for services I did not want or schedule
Business response:
Gareth Rowlands our service director will be reaching out you shortly.
I recently got into a car wreck, and went in to Honda Morristown were I got my car, just wanting to know if I had GAP insurance on my car. Once I got there and notified the people working one of the cars salesman started telling me when I'll be coming back to get a new car from them. I insisted that I wanted to wait and let my totaled car to get it over with and see what will go on from there, but instead of doing that he kept pressuring me calling me three times a day everyday leaving multiple voicemail saying when I'm comi... read more
Went for a free oil change. Took almost 3 hours.
Five trips to service center, several dollars spent for services not needed and several miles later to fix an issue with CRV. To find out they "think" it is a bad tire and it is not a honda issue and not covered. I understand. Buy a gallon of spoiled Mayfield milk at Ingles, return the milk to Mayfield... Gotcha.. Honda Morristown let $175 tire come between a repeat customer and recommendation. I would recommend going to Knox or Johnson City.
Frequently asked questions about Honda Morristown
How is Honda Morristown rated?
Honda Morristown has a 4.5 star rating with 4,405 reviews.
When is Honda Morristown open?
Honda Morristown is open now. It will close at 8:00 p.m.