This profile has been claimed by the business owner or representative.
Honda Morristown
- Car Dealers
- Morristown, TN
About this business
Location details
4190 W Andrew Johnson Hwy, Morristown, TN, 37814, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
My husband took our CRV in for a simple oil change, oil filter change, and a tire rotation because we received a coupon in the mail for all of that for $49.99 plus tax. My husband spent 2 hours with our 2 year old daughter at Honda. Coming out paying $542 FOR NOTHING WE ASKED FOR. They added on brake fluid change, transmission fluid change, air cabin filter, and an engine air filter when my husband CLEARLY declined due to finances, we have a baby due in 3 months, AND told them he ONLY wanted what was on the coupon. They did ... read more
I went here because of all the good reviews and even had a friend get a vehicle from them. Omg for days now it’s been like pulling teeth to get anybody from the finance department or sales to contact me. I found a 10k GMC was told everything should be good with it then POOF, never contacted and now it’s magically off it’s website. Terrible customer service from multiple salesmen, will never take my business there again. I guess they only treat you like somebody if you want a $25k car, which I am not.
Absolutely terrible experience. I found a great car and had a great time working with the salesman, Clint. Upon speaking to his manager, he prices the car 2k over what I told them I would be willing to do. I told them no and countered with what I would give (already a few hundred OVER the current value) and he laughed and said "Can you do a few hundred more?" The greed of the finance manager at this place is absolutely astonishing! I guess I'll take my cash elsewhere since clearly Honda Morristown doesn't care. Even more amu... read more
I tried for six months to buy a car from Honda Morristown. Then five months later, when it finally was in stock, I put a deposit down to hold it, and it ended up being sold to someone else after I paid. No one called to tell me. I had to check up on it myself. In fact no one ever calls you back or e-mails you unless you make a fuss, which I don't like to do. One person admitted my car was sold to someone else, but then next person denied it. They seem like nice friendly people when you are talking to them, but when y... read more
Recommendedat first everything was great, I got my car at a price I liked, loved the sales person I worked with, got a good warranty, and got us out of there fast and had everything ready to go. 3 days later I tested my DVD player, one of them glitches! I asked about them at the dealership but they didn't have a DVD to see if it worked. Now I have to pay $100 to get it fixed when I paid $28,500 on a used SUV!! Everything should have been in working condition, they said and I quote "That's why we offer the 1 year bumper to bumper warran... read more
Business response:
Brooke, our used car manager is calling you right now. This isn’t how it should go. His name is Nathan Morgan.
Love the vehicle I purchased. Did not like the way I was treated. I will never buy a car from them again.
Business response:
Joe, our general sales manager will reach out to you shortly.
Crappy!! Your guy told my wife the charge for the 2 keys we had made would be $162.00 with no mention of any other charges. Then, after the keys were made we were charged $140 extra and all your people could say was, "Well, they should have told you. That's just what we charge. Sorry " This experience just furthers the idea that car repairs at a Honda dealer results in these kind of outrageous charges and makes me more certain to never buy a car there or have one serviced there. However, we had no option this time and your c... read more
2 hour wait to program 1 key that I waited on for over a week it was supposed to have been there the next day...it was back ordered the parts guys couldn't even tell me when my key would get there I just had to guess when to show up for them to program it horrible customer service all they care about is money go to Johnson City Honda 😊
Business response:
Candice, our service manager will reach out to you shortly.
I had an appointment for an oil change at 3pm on July 23rd and got there around 230ish I was told it would probably be around 4 to 430pm I told them that was fine I understood they were busy, well come 445 the guy came and called my name and told me they couldn't get to my car that they still had 2 on the rack, so I asked for a refund on the package I bought and he told me they don't handle that there, so I waited 2 and half hours, left work early and didn't get an oil change nor my money back, and not even an apology from t... read more
Business response:
Jessica, our service manager will be reaching out to you.
Frequently asked questions about Honda Morristown
How is Honda Morristown rated?
Honda Morristown has a 4.5 star rating with 4,606 reviews.
When is Honda Morristown open?
Honda Morristown is closed now. It will open at 9:00 a.m.