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Hotel del Coronado, Curio Collection by Hilton
- Hotels
- Coronado, CA
About this business
Location details
1500 Orange Ave, Coronado, CA, 92118, United States
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There isn’t enough space for me to fully review… I NEVER write reviews but considering this seemed to be such a widespread issue at this hotel I decided to write one for once. I will start out by saying the facilities (pool, beach, number of restaurants etc.) and the location are great. The staff overall was friendly and great (pool, beach, and restaurant staff), however, they are definitely understaffed and things took a long time in general for pretty much everything. I know that is just one of the unfortunate effects of t... read more
Business response:
Dear Maja, Thank you for taking the time to leave a detailed review. While it’s nice to know you enjoyed our outdoor amenities, I apologize for the uncharacteristic hospitality you received. I completely understand your frustration with check-in and I would feel the same way in your position. Please accept my sincere apologies for the inconvenience. I will be sharing your experience with my team to ensure we are providing our guests with the world-class service they deserve. I hope you will allow us the opportunity to make a... read more
We did not receive the room that we had booked which did not fit the needs of our family. The room we were given was dirty upon checking in, with cigarette butts in a bottle on the balcony. The balcony opened to a construction site (their new building) which does construction on Saturday. It woke my two year old up very early. We were moved into a new room the next day but it also was not very clean, we were once again next to the construction zone. There was not room to budge much at all for these inconveniences. It was not... read more
Business response:
Dear Traveler, Please accept my apologies for your recent experience. I understand your perspective and I apologize if we weren’t able to accommodate your original reservation. We go to great lengths to prevent our restoration work from impacting guests’ getaways and I’m sorry if our efforts fell short of perfection. I will be sure to share your thoughts with my team to ensure we are providing the absolute best for our guests. I’m confident your next visit will be one to remember. Sincerely, Harold Rapoza Jr. General Manager
Filthy dirty rundown property. Hotel was run down and extremely dirty. In definite need of a drastic facelift. Carpet was torn, wallpaper falling off, fingerprints on walls, black moldy tile in shower, patii chair was broken but that was ok because we overlooked a filthy awning so wouldn’t have used it anyway, AC worked intermittently and my list goes on. Definitely would not recommend nor would I ever stay at this property again.
Business response:
Dear Traveler, Please accept my apologies for leaving you with this impression. Our hotel has welcomed guests since 1888 and that naturally comes with wear and tear. We are working hard to restore its original grandeur and apologize if our accommodations didn’t meet your expectations. I’ve documented the areas where improvements can be made and I hope you will allow us the opportunity to redeem ourselves one day. Sincerely, Harold Rapoza Jr. General Manager
Business response:
Dear Nancy, Thank you for reviewing your stay. We always strive to provide exceptional getaways and I’m sorry that wasn’t your experience. I hope you will allow us the opportunity to regain your trust one day. Sincerely, Harold Rapoza Jr. General Manager
We stayed in the new cabana tower. There was construction everywhere which meant getting around property was very difficult with a stroller. Cell phone service was basically non existent in the cabana tower on Verizon both data and cell. The remodel seemed nice but for the price we were paying for a fire pit room our expectations were not met.
Business response:
Dear Traveler, Thank you for the candid review. While I’m delighted to hear that you enjoyed our new cabana rooms, I’m disappointed to discover that your experience fell short of exceptional. We try our best to prevent the restoration work from impacting getaways and I apologize if our efforts weren’t as successful as we’d hope. I appreciate your honesty and have documented the areas in need of improvement. I hope to welcome you back for an improved visit in the future. Sincerely, Harold Rapoza Jr. General Manager
Don't stay here
Business response:
Dear Craig, Thank you for the candid feedback. I’m disappointed to see that your experience fell short of exceptional. There are beautiful changes in the works and I hope to welcome you back for an improved visit in the future. Sincerely, Harold Rapoza Jr. General Manager
Horrible Service, Great Location The good: the location, the views, the history! The bad: We reserved a daybed on the beach planning to hang out until the 4pm check-in time, around 2 the app told us our room was ready early and since the kids were tired we packed up on the beach and headed to the reception desk. We had to walk around the hotel twice looking for a ramp to go upstairs (our middle child has weak legs from chemo). We eventually found the ramp and it was closed for wedding photos. So we took the stairs and our ch... read more
Business response:
Dear Traveler, Please accept my sincere apologies for your recent experience. We prioritize our guests’ comfort and safety, and I’m terribly sorry if we didn’t accurately reflect that to you. I completely understand your perspective and sympathize with any disappointment. This getaway should have been filled with family fun and beachfront relaxation, I regret that wasn’t your experience. I will be sharing your thoughts with my team so we can make the necessary improvements. One day, I hope you will allow us the opportunity t... read more
Terrible hotel and experience. Never again
Business response:
Dear Traveler, It’s quite disheartening to hear this. We always strive to provide incredible and memorable getaways for our guests and I regret that wasn’t your experience. I hope you find it in your heart to allow us the opportunity to make amends one day. Sincerely, Harold Rapoza Jr. General Manager
Frequently asked questions about Hotel del Coronado, Curio Collection by Hilton
How is Hotel del Coronado, Curio Collection by Hilton rated?
Hotel del Coronado, Curio Collection by Hilton has a 4.5 star rating with 21,098 reviews.
When is Hotel del Coronado, Curio Collection by Hilton open?
Hotel del Coronado, Curio Collection by Hilton is open now. It is open 24/7.