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Hotel del Coronado, Curio Collection by Hilton
- Hotels
- Coronado, CA
About this business
Location details
1500 Orange Ave, Coronado, CA, 92118, United States
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The construction
Business response:
Dear Traveler, Thank you for reviewing your experience. We go to great lengths to prevent our restoration work from impacting experiences and I apologize if our efforts fell short of perfection. There are exciting changes in the works and I hope you return to enjoy them in the future. Sincerely, Harold Rapoza Jr. General Manager
The beach are was beautiful. For the price of the rooms, the hotel was a huge disappointment! Smelly, old, small and not what you would expect. Bathroom had no counter space. I could list many of the disappointing factors. Take your money and stay elsewhere
Business response:
Dear Traveler, It’s disappointing to have left you with this impression. We always strive to provide exceptional getaways for our guests and I regret that wasn’t your experience. Our hotel was built in 1888 and each room comes with unique character. There are exciting changes in the works and I hope you return to enjoy them one day. Sincerely, Harold Rapoza Jr. General Manager
This place is highly overrated. Sure the grounds are nice and the building is beautiful, however the rooms are old and trash and the service was terrible. They overbooked for the staff which is a hotel problem and not a staff issue. People were complaining non stop and there were huge lines everywhere. Felt more like a cruise than a top dollar resort.
Business response:
Dear Traveler, I’m sorry to have left you with this impression. It’s our primary goal to provide every guest with an incredible getaway and I apologize that wasn’t your experience. We are working hard to restore our hotel to its original grandeur while maximizing guest satisfaction, I apologize for any inconvenience. There are improvements to be made and I hope you will allow us the opportunity to make matters right in the future. Sincerely, Harold Rapoza Jr. General Manager
Demand my money back!!! Unacceptable My family and I went on a vacation to rest from the daily stress only to go to more stress. The hotel elevator was broken and we had a stroller that did not fit in the tiny elevator which was way on the other side of our room. We had ants in our room which I reported and I requested a room downstairs since the stroller which is a normal sized stroller did not fit in the elevator which only opened half way. I spoke to a manager and they completely forgot about us. It was a miserable trip n... read more
Business response:
Dear Elizabeth, Please accept my sincere apologies for your recent experience. I completely understand your perspective and would feel the same way in your position. This getaway should have been relaxing and filled with family fun, I regret that wasn’t the case. We are working hard to restore our hotel to its original grandeur and I apologize for any inconvenience during your stay. There are improvements to be made and I hope you will allow us the opportunity to welcome you again in the future. Sincerely, Harold Rapoza Jr. ... read more
Business response:
Dear Lindsay, Thank you for sharing your experience. I appreciate your feedback and hope to provide an unparalleled experience in the future. Sincerely, Harold Rapoza Jr. General Manager
Is the worst day I ever had!!! It was a horrible stay I will not be staying there ever again. the air conditioning in my room did not work requested someone to come look at it And I got no response....on our last night at 10:45 at night I went down to the front desk and demanded to be move to be to a different room. I got to my new room approximately at midnight there was no sense of urgency at all.. It seems that they're trained to just apologize and not do anything about it they sound like robot. For the price you pay not ... read more
Business response:
Dear David, Please accept my apologies for your recent experience. We always strive to provide relaxing, comfortable getaways, and I regret that wasn’t your experience. I completely understand your perspective and would feel the same way in your position. I appreciate your honest input as it plays an essential role in maximizing guest satisfaction. We are working hard to ensure our guests receive the world-class service they deserve and I will be addressing your stay with my team. One day, I hope you find it in your heart to... read more
Frequently asked questions about Hotel del Coronado, Curio Collection by Hilton
How is Hotel del Coronado, Curio Collection by Hilton rated?
Hotel del Coronado, Curio Collection by Hilton has a 4.5 star rating with 21,098 reviews.
When is Hotel del Coronado, Curio Collection by Hilton open?
Hotel del Coronado, Curio Collection by Hilton is open now. It is open 24/7.