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Hotel del Coronado, Curio Collection by Hilton
- Hotels
- Coronado, CA
About this business
Location details
1500 Orange Ave, Coronado, CA, 92118, United States
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Sadly, this was one of my favorite places to go, but our room was not clean. The restaurants and bars closed very early. . .
Business response:
Dear Mary, I appreciate your loyalty over the years and I apologize if your most recent experience fell short of typical Del standards. There are improvements to make and I hope to provide an exceptional getaway in the future. Sincerely, Harold Rapoza Jr. General Manager
The property was old and service was terrible. We asked them to clean our room for days and they never did. We had to purchase toilet paper and towels from a store since they never cleaned our room during our week stay.
Business response:
Dear Traveler, Thank you for your candid feedback. I am disappointed to hear that your stay fell short of expectations and, I am sorry to hear that you found our service to be lacking. Our team works hard to provide high-quality service to all of our guests and I will be looking to resolve these issues moving forward. Hopefully, you will allow us the opportunity to impress you in the future. Sincerely, Harold Rapoza Jr. General Manager
Would not go back to property. Sun deck cafe closed at 5pm leaving you with nothing to feed the family after a full beach day. No food or drink service on the beach. Absolutely zero incentives for staying at Del Coronado.
Business response:
Dear Traveler, Thank you for sharing your thoughts. We always strive to create exceptional and memorable getaways for our guests; I regret that wasn’t your experience. I appreciate your valuable input and we’ll keep your suggestions in mind moving forward. I hope you will allow us the opportunity to provide an incredible vacation in the future. Sincerely, Harold Rapoza Jr. General Manager
We are very disappointed with the room given to us. Balcony was unavailable as it was across the construction and dirty/dusty. We were told that the room has an ocean view (although we did not ask for it), however it was a little bit of ocean view behind the construction. The room was surrounded by construction. We asked for room change (this is a disrespect to a client who reached there after a long trip), they could not arrange during the first night. On the following day, they took our luggage at 11:00 am (after we left t... read more
Business response:
Dear Traveler, I hope you can accept my sincere apologies for this kind of experience. I completely understand your perspective and apologize for any disappointment during your stay. We are working hard to restore our hotel to its original Victorian grandeur while maximizing guest satisfaction. We go to great lengths to prevent our enhancement work from impacting experiences, I’m sorry if our efforts fell short of perfection. There are exciting changes in the works and I hope you find it in your heart to return to the beauti... read more
Did not get the room I requested and paid for. Was instead put in the construction cabana even though
Business response:
Dear Traveler, I’m disappointed to hear this. I apologize for not honoring your original reservation. I understand your disappointment and would feel the same way in your position. One day, I hope you will allow us the opportunity to make matters right. Sincerely, Harold Rapoza Jr. General Manager
If you want to stay in a noisy, motel 6 that smells bad book a room in the Victorian building, if you want to stay in a clean updated room make sure you stay in the cabana rooms. There was no valet, the pool was closed most of the one day we had to enjoy it due to “chemical issues” which was very upsetting to my kids, and our original room was literally disgusting. Heavy smoke smell, loud with ongoing work being done, facing the service entrance, with a mattress that felt worse than my camping air mattress. The photos online... read more
Business response:
Dear Traveler, Thank you for providing this detailed review. While it’s fantastic to hear that our team’s hospitality made a lasting impression, I apologize if other aspects of your stay fell below par. Our hotel has welcomed guests since 1888, and that naturally comes with wear and tear. We are working hard to restore our hotel to its original Victorian glory, and I’m sorry for any inconvenience during your getaway. I appreciate your honesty and have documented the areas in need of improvement. One day, I hope you will allo... read more
They do not respect guests wishes and it’s hard to contact people to talk in the hotel
Business response:
Dear Traveler, It’s disappointing to hear this. We always try our best to accommodate our guest requests and I apologize if that wasn’t your experience. I appreciate your feedback and will keep your comments in mind moving forward. I hope you will allow us the opportunity to make matters right in the future. Sincerely, Harold Rapoza Jr. General Manager
Frequently asked questions about Hotel del Coronado, Curio Collection by Hilton
How is Hotel del Coronado, Curio Collection by Hilton rated?
Hotel del Coronado, Curio Collection by Hilton has a 4.5 star rating with 21,098 reviews.
When is Hotel del Coronado, Curio Collection by Hilton open?
Hotel del Coronado, Curio Collection by Hilton is open now. It is open 24/7.