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Hotel del Coronado, Curio Collection by Hilton
- Hotels
- Coronado, CA
About this business
Location details
1500 Orange Ave, Coronado, CA, 92118, United States
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Paid a lot for the room. Furniture was dirty nasty and in bad shape. This was very disappointing
Business response:
Dear Traveler, Thank you for your candid feedback. I apologize if your experience fell short of exceptional. There are exciting changes in the works and I hope you return to the restored Hotel del Coronado one day. Sincerely, Harold Rapoza Jr. General Manager
The property is under construction and obviously understaffed. The room price is exceptionally high for the value. During the renovation they should be discounting the rooms. We were supposed to be able to check in for one night at 4pm. At 5pm the original room still wasn't ready due to maintenance. Got another room and couldn't get hot water.
Business response:
Dear Traveler, Thank you for your candid feedback. We are continuously working on improving the guest experience and your input plays a vital role in doing so. I sincerely apologize for any inconvenience during your stay. There are improvements to be made and I hope you will allow us the opportunity to make amends in the future. Sincerely, Harold Rapoza Jr. General Manager
Our room was a horrible dated mess with construction directly in front of our balcony. We had to upgrade our room to not see the construction on property. Our new rom was fantastic but the horrible customer service would not bring us back. The culture of the customer experience Is just not there. Because of that that’s why I would not return.
Business response:
Dear Traveler, Thank you for the honest feedback. I’m happy to hear that we were able to find a guest room better suited for your needs. I apologize for any inconvenience. We pride ourselves on offering exceptional service and I regret the uncharacteristic hospitality you received. I hope you will allow us the opportunity to make matters right in the future. Sincerely, Harold Rapoza Jr. General Manager
This was the worst stay I've ever experienced at a luxury resort. Check-in was 4 PM but our room wasn't ready until 7 PM. Our luxury king ocean front room looked out to porta pottys. There was no warning that an ugly eyesore was right in front of our room. We will never, ever come back. We will never stay in a Hilton property again. Simply awful.
Business response:
Dear Traveler, I’m so sorry to hear about your experience. I understand your disappointment and would feel the same way in your position. I hope you can accept my sincere apologies for the inconvenience during your stay. We are working hard to enhance our 133-year-old hotel and I hope you find it in your heart to allow us a second chance in the future. Sincerely, Harold Rapoza Jr. General Manager
I wish we were told the hotel was under massive renovations before I booked it! 1/2 the hotel was blocked off, including main entrance and lobby areas. I want some sort of refund for this now.
Business response:
Dear Traveler, Thank you for the review. We go to great lengths to prevent our restoration work from impacting our guest experiences and I apologize if our efforts weren’t as successful as we’d hoped. I understand your disappointment and hope that you will allow us the opportunity to make things up to you in the future. Sincerely, Harold Rapoza Jr. General Manager
Rooms were run down with old wrinkled up carpet. Children running up and down halls late at night. Had to go to front desk twice to complain about noise because no would answer. $1600 for three nights and ive stayed at better Best Westerners. Supposed to be enjoyable trip with kids after a year of covid and it really was disappointing for all of us. Stayed at Mission Bay the first two nights at Hyatt, now we wished we stayed there the whole time.
Business response:
Dear Traveler, I’m sorry to have left you with this impression. I understand your perspective and sincerely apologize for any inconvenience experienced during your stay. One day, I hope you will allow us the opportunity to provide an exceptional Del getaway. Sincerely, Harold Rapoza Jr. General Manager
Buyer BEWARE: 6 AM wake up by construction Beware: I have stayed at the Del over the past 10 years with last year being the exception due to Covid. A friend said she saw poor reviews due to construction so I called to be sure it would not affect our reservation which was an Victorian Ocean View. The hotel reception assured me that the construction was on the towers next door and not the Victorian section of hotel. Upon arrival we discovered that the entire front lawn of the Victorian section was under re-contruction which wa... read more
Waited to stay here for years... disappointed Very disappointing. Paid a hefty amount for a small room with dirty carpet, poor customer service and a majority of the most sought after parts of the hotel are closed for construction, which was a surprise when we arrived.
Business response:
Dear Traveler, Thank you for your candid review. I’m disappointed to hear that your Del experience fell short of exceptional. I hope you can accept my sincerest apologies for any inconvenience during your stay. There are improvements to be made and I hope you will allow us the opportunity to make things up to you on a future visit. Sincerely, Harold Rapoza Jr. General Manager
The property is undergoing major construction and we were awaken after our first night at 6am to power drilling and hammering it sounded like right outside our room. It woke the whole family. They changed our rooms for us but had to have known there would be major construction noise on that side of the property. Those rooms should not have guests staying in them. For how expensive the hotel is nightly there should not be major construction work right outside guests rooms at 6 am.
Frequently asked questions about Hotel del Coronado, Curio Collection by Hilton
How is Hotel del Coronado, Curio Collection by Hilton rated?
Hotel del Coronado, Curio Collection by Hilton has a 4.5 star rating with 21,098 reviews.
When is Hotel del Coronado, Curio Collection by Hilton open?
Hotel del Coronado, Curio Collection by Hilton is open now. It is open 24/7.