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Hotel del Coronado, Curio Collection by Hilton
- Hotels
- Coronado, CA
About this business
Location details
1500 Orange Ave, Coronado, CA, 92118, United States
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One can only sigh: "How the mighty have fallen." Hard to believe that the vacation home to Gable, Lombard and Monroe has turned into this shabby plebeian mess. Construction noise at dinner time, shouting children, endless corridors of fading carpet. Imagine Gable and Lombard in a 50 person check-in line waiting for service that rivaled the inefficiency of U.S. Customs. Never, I repeat never, again. Truly shameful
Business response:
Dear Traveler, It’s quite disheartening to hear about experiences like this. We are working hard to restore our historic hotel to its original glory, and I apologize for your stay falling short of our typical standards. I appreciate your candid feedback as we continue to strive to create exceptional stays for all of our guests. There are exciting changes in the forecast, and I hope you return to enjoy them one day. Sincerely, Harold Rapoza Jr. General Manager
Is under construction. Absolutely gorgeous but a lot going on right now there. There were no cleaning services while staying there so our room got filled with towels that no one would take or empty the trash. this was a disappointment since the rooms are small. i think once they get done with the consctruction and the cleaning staff if hired back after pandemic things will be better
Business response:
Dear Traveler, Thank you for sharing your experience. I’m sorry to hear that your stay fell short of phenomenal. Safety is our highest concern at this time and in order to ensure our guest safety we are only offering daily housekeeping by request. I’ve made note of the areas in need of improvement and hope to welcome you back for an incredible getaway in the future. Sincerely, Harold Rapoza Jr. General Manager
Stay away from this hotel Horrible experience. The hotel is u dear construction both inside and outside. We had to move rooms repeatedly because the staff had no clue where the interior construction was, which was throughout the Victorian original building. We ended up in a room at the very top, but all stairs and elevators were closed for construction. Which was concerning because the upper floors feel like a fire trap. Our fitbits showed the walk from our room to the exit was 800 steps each way. Only one old elevator worki... read more
Business response:
Dear Laura, I’m disappointed to hear about your experience. This should have been a relaxing and effortless getaway, I’m sorry we didn’t deliver that. I appreciate your feedback as we are continuously working on maximizing the guest experience. There are exciting enhancements to come and I hope to welcome you back to the beautifully restored Hotel del Coronado one day. Sincerely, Harold Rapoza Jr. General Manager
Don’t go until remodel is done!!! Our room was directly in front of a construction sight on the hotel property! We immediately requested a new room and were put into the antiquated part of the hotel! We requested another room as it was old and had zero amenities...Even the TV was antiquated! They claimed that was the best offer as we went through “a third party” to book a reservation! We left and rebooked at Lowe’s Coronado down the street where it was magical!!
Business response:
Dear Margaret, I’m terribly sorry we left you with this impression. We strive to create relaxing and effortless stays for every guest—I regret that wasn’t your experience. I completely understand your perspective and would feel the same way in your position. One day, I hope you find it in your heart to allow us a second chance. Sincerely, Harold Rapoza Jr. General Manager
I was terribly disappointed-construction noise, inaccurate information about whether the restaurants were open, no housekeeping, gym was closed, poor signage in re: to construction changes, multiple key failures. Wouldn’t recommend
Business response:
Dear Denel, I’m terribly sorry we left you with this impression. We are working hard to preserve our historic hotel for another hundred years, but I apologize for any inconvenience experienced during your stay. We are continuously trying to improve the guest experience and your feedback plays a vital role in doing so. I appreciate your input and hope you’ll allow us the opportunity to make amends one day. Sincerely, Harold Rapoza Jr. General Manager
Obviously being on the beach is the only plus. The staff was non-existent. They clearly are only on point during the summer; rest of the year significantly lacking.
Business response:
Dear Traveler, Thank you for taking the time to share your thoughts. Although I’m delighted to hear you enjoyed our beachfront location, I apologize for other aspects of your stay falling below par. We pride ourselves on offering supreme service, and I apologize for the uncharacteristic hospitality you received. I appreciate your input and hope you’ll allow us the opportunity to make matters right one day. Sincerely, Harold Rapoza Jr. General Manager
Terrible views for a $500 room.... expected more.... new renovations. Don’t stay in the Cabana section
Business response:
Dear Traveler, I’m disappointed to hear about your stay. Your time at The Del should have been wonderful, I apologize that wasn’t your experience. We are working hard to preserve our hotel for the next hundred years and I hope you find it in your heart to enjoy the beautiful changes. Sincerely, Harold Rapoza Jr. General Manager
Outdated rooms. Not a four star resort, granted that the hotel is dealing with COVID, no lighting above shower or spider webs around room lighting had no excuse.
Business response:
Dear Traveler, Thank you for the candid feedback. I apologize for any inconvenience during your stay. We are working hard to preserve and enhance The Del’s historic charm, and I hope you return one day to enjoy the beautiful changes. Sincerely, Harold Rapoza Jr. General Manager
Frequently asked questions about Hotel del Coronado, Curio Collection by Hilton
How is Hotel del Coronado, Curio Collection by Hilton rated?
Hotel del Coronado, Curio Collection by Hilton has a 4.5 star rating with 21,098 reviews.
When is Hotel del Coronado, Curio Collection by Hilton open?
Hotel del Coronado, Curio Collection by Hilton is open now. It is open 24/7.