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Hotel del Coronado, Curio Collection by Hilton
- Hotels
- Coronado, CA
About this business
Location details
1500 Orange Ave, Coronado, CA, 92118, United States
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no house keeping, no room service, can't talk to a front desk, they want you to text your question. no restaurant reservations. must text reservation and hope someone answers. Major construction with no real notice before you arrive. no one at the registration/front desk.
Business response:
Dear Traveler, Thank you for taking a moment of your time to share your thoughts. Guest safety is of utmost importance to us and some amenities are paused to ensure maximum wellbeing. I apologize for any inconvenience. I understand your perspective and have made note of your critique. There are beautiful changes to come and I hope you return to the restored Hotel del Coronado one day. Sincerely, Harold Rapoza Jr. General Manager
Business response:
Dear Traveler, I regret hearing that you didn’t enjoy every aspect of your Del experience and I hope to provide you with an improved one in the future! Sincerely, Harold Rapoza Jr. General Manager
Bad service. No one answered the phone - ever. It is under staffed.
The only thing going for this ratty place was the location in Coronado. Other than that, this place is so old, smells moldy, all of the floors creek like it’s about to crumble and were crooked. They claimed to have a “sanitized and clean facilities” and yet they put us in a dirty room where the bed wasn’t made, wine glasses on the floor, trash in the bathroom and the sink is so close to the vanity you can hit your head and legs getting up. We complained to the front desk and they moved us to a “cleaned” room and would give u... read more
Business response:
Dear Traveler, Thank you for taking the time to share a review. It’s quite disappointing to hear about experiences like this. I sincerely apologize for the condition of your guest room upon arrival. I understand your frustrations and would feel the same way in your position. I appreciate your valuable input and have documented the areas in need of improvement. I’m sorry your stay fell below par, but I hope you will allow us the opportunity to make things up to you on a future visit. Sincerely, Harold Rapoza Jr. General Manag... read more
Construction brought out the roaches. This is my favorite hotel and I’m sorry to say this stay we had roaches in both of the rooms. First room was beautiful until we found a big roach in the bathroom. Then we moved to another room and a roach jumped out of the closet. We know it’s not normal for this historic hotel, we have stayed here many times before when there was not construction. We only got a credit of $100 and free parking. Our bill was still $379. For one night. We left as soon as we woke up in the morning, usually ... read more
Business response:
Dear Valerie, Thank you for bringing your experience to my attention. I will be addressing matters with my team immediately. As a longtime Del guest, I am grateful for your loyalty over the years. I sincerely apologize for your most recent stay, and hope we can make things up to you on your next visit. Sincerely, Harold Rapoza Jr. General Manager
This hotel needs a complete makeover. The location is the only redeeming factor. The carpet is so old and dirty, I didn’t want my feet to touch it. My room wasn’t cleaned the whole stay even after asking. The front desk staff were not very courteous. It’s a shame!I will never stay at Hotel Del Coronado again!
Business response:
Dear Traveler, Thank you for your candid review. We are working hard to restore our historic hotel for another hundred years while maximizing the guest experience. I appreciate your feedback and have made note of your comments moving forward. I hope you can accept my apologies for the uncharacteristic service you receive. There are improvements to be made and I hope you’ll allow us a second chance one day. Sincerely, Harold Rapoza Jr. General Manager
Room smelled bad no ac , construction non stop .construction workers hanging out side our windows listening to our conversations. half time the elevator doesn't work and the rooms are so hard to get to because of construction and and down elevators so if there was a fire we would be screwed because there was one available staircase. so they moved us rooms and the next one was even worse! No toiletries no hand soap no towels no blowdryer windows were so disgusting that you couldn't even see out of rhe windows .and we couldnt ... read more
Business response:
Dear Traveler, I hope you can accept my sincerest apologies for this kind of experience. I completely understand your disappointment and I would feel the exact same way in your position. I value your feedback and have made note of your helpful comments as we continuously strive to improve the guest experience. One day, I hope you find it in your heart to allow us a second chance. Sincerely, Harold Rapoza Jr. General Manager
Business response:
Dear Aqsa, Thank you for taking the time to leave a review. I’m sorry to see your recent Del experience fell short of exceptional, but I am confident your next visit will be one to remember. Sincerely, Harold Rapoza Jr. General Manager
Overpriced Way overpriced and overrated. Our room had black ants in the tub, the room was loud but clean. The food was extremely expensive and it took 45 minutes to get a burger that was less than average. I really enjoyed San Diego but did not like this hotel.
Business response:
Dear William, I’m sorry we left you with this impression. We strive to create unique and relaxing experiences for all of our guests and I apologize if that wasn’t your experience. I hope you can accept my sincere apologies for the inconveniences encountered during your stay. There’s plenty of room for improvements to be made, and I hope you allow us the opportunity to regain your trust one day. Sincerely, Harold Rapoza Jr. General Manager
Frequently asked questions about Hotel del Coronado, Curio Collection by Hilton
How is Hotel del Coronado, Curio Collection by Hilton rated?
Hotel del Coronado, Curio Collection by Hilton has a 4.5 star rating with 21,098 reviews.
When is Hotel del Coronado, Curio Collection by Hilton open?
Hotel del Coronado, Curio Collection by Hilton is open now. It is open 24/7.