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Hotel del Coronado, Curio Collection by Hilton
- Hotels
- Coronado, CA
About this business
Location details
1500 Orange Ave, Coronado, CA, 92118, United States
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Inner courtyard is pretty. Most of the staff is friendly.
Business response:
Dear Traveler, Thank you for taking the time to craft a review. I’m pleased to hear our beautiful grounds and friendly service were both impressive to you. I appreciate your input and hope to welcome you back soon. Sincerely, Harold Rapoza Jr. General Manager
Disappointed in service I realize Covid and other circumstances have caused businesses to modify employee scheduling/services, etc. But it would be great if the hotel could tell customers what is open and what is closed on their website before we book and invest our dollars to stay at their location. When I arrived I asked about the fitness center - I was told nope - not available, how about other facilities - depends. Thank goodness their was a fitness center within walking distance and a beach, but the customer service was... read more
Business response:
Dear Traveler, It’s disappointing to hear about stays like this. I sincerely apologize for the confusion regarding our amenities. Guest wellbeing remains paramount here, and some of our amenities are paused for increased safety. I appreciate your feedback and have made note of your helpful comments moving forward. I hope you find it in your heart to give us a second chance one day. Sincerely, Harold Rapoza Jr. General Manager
Clean hotel and nice looking but beds are extremely uncomfortable and walls are thin so it's very noisy. Don't expect a good night sleep
Business response:
Dear Traveler, Thank you for the valuable feedback. I’m sorry this was your experience. I have made note of your helpful comments, as we are constantly striving to improve vacation experiences. I hope you allow us the opportunity to make amends one day. Sincerely, Harold Rapoza Jr. General Manager
Complete disappointment. Would NEVER stay here again. Looked forward to staying at this historic property for years. Staff was rude and nowhere to be found, hotel completely in accommodating to basic requests. No amenities. Outdated rooms that were FILTHY. Loud construction noise early each morning. This was a 1 star experience for a 5 star price. Don’t make the same mistake! There are many other beautiful properties all over San Diego. Don’t waste you money on this overpriced and underwhelming experience. I will be passing ... read more
Business response:
Dear Traveler, It’s disheartening to hear about experiences like this. Our iconic hotel offers a unique history and I’m sorry you weren’t able to enjoy all of its charm. I hope you can accept my sincerest apologies for the service you received. That kind of hospitality is not characteristic of The Del, and I will be sure to address matters with my team. I understand your frustrations and would feel equally disappointed in your position. I’m sorry for the inconveniences you encountered during your stay. There are beautiful ch... read more
Not as good as advertised ! I had the worst checkin experience of my life at hotel Del Coronado. Checkin time is 4pm but they did not have any rooms available. All guests had to stay in this long line just so they could take our credit card information and a phone number. They would text us when the room was ready. The text never came; two hours later I had to stand in the line again to check on status and finally a third time to get my room keys. We ended up missing our dinner reservation on the Valentine’s Day. The staff w... read more
Business response:
Dear Traveler, I’m terribly sorry this was your experience. I completely understand your disappointment and I would feel the same way in your position. I value your feedback as we are constantly looking for areas of improvement. We let you down this time, but I am confident we can make things right on a future visit. Sincerely, Harold Rapoza Jr. General Manager
Room was not clean when arrived. There were stains in the fridge... Even worst, there were a bunch of bugs (termites?) in the window. Stay away!! I have never had such a horrible check in experience.
Business response:
Dear Traveler, It’s disheartening to hear about experiences like this. I hope you will accept my sincerest apologies. I’m sorry we left you with this impression, but I would love the opportunity to make things right on a future visit. Sincerely, Harold Rapoza Jr. General Manager
Disappointing! Spent $300 for very old , tiny and non-ocean view room. Had to pay extra $150 for upgrade to a old-condition ocean view room with balcony. Nothing was the same with the online website (so-called remodel room) also $40 overnight parking fee. Definitely not worth it.
Business response:
Dear Terrance, Thank you for the candid feedback. I apologize for our costs impacting your Del experience. I completely understand where you’re coming from, and have made note of your helpful comments. We let you down this time, but I hope you find it in your heart to allow us a second chance. Sincerely, Harold Rapoza Jr. General Manager
Terrible service at the front desk; waited 20minutes to hear that our room was only available 2 hours after the check-in time and the staff didn't apologize a minute or offer any form of compensation.
Business response:
Dear Traveler, I’m so sorry you had this experience. I sincerely apologize for the miscommunication regarding your check-in time. I would feel equally frustrated in your shoes. I appreciate your feedback here, as we continuously strive to improve the guest experience. I’m sorry we let you down this time, but I am confident your next visit will be one to remember. Sincerely, Harold Rapoza Jr. General Manager
Business response:
Dear Traveler, Thank you for the feedback. I’m sorry we left you with this impression, but I’m confident we can earn your trust back on a future visit. Sincerely, Harold Rapoza Jr. General Manager
Frequently asked questions about Hotel del Coronado, Curio Collection by Hilton
How is Hotel del Coronado, Curio Collection by Hilton rated?
Hotel del Coronado, Curio Collection by Hilton has a 4.5 star rating with 21,098 reviews.
When is Hotel del Coronado, Curio Collection by Hilton open?
Hotel del Coronado, Curio Collection by Hilton is open now. It is open 24/7.