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First, the fact that all the controls cannot be within the app itself requiring you to tap on this web to get to scheduling and other options is rediculous in itself. Which brings me to the 2nd point. That so called web interface is horrible. They are wasting so much screen space on the left and right sides that's very hard to see and navigate around. Very poorly written app. Lots of room for improvement. Lets hope they listen instead of just giving a bunch of excuses not to improve the app.
Business response:
Hi Scott, We hear you and understand your frustration. The web interface needs an update and we have it on our radar. Thanks for your feedback. We hope to earn your improved rating in the future! - iAquaLink Support
Can't rename systems, can't remove systems. App is clunky with few features.
Business response:
Hi Abigail, Please email us your phone number at feedback@zodiac.com and we'll have an app specialist call you to help. - iAquaLink Support
Can't connect since the update except 1 time.
Business response:
Hi Joseph, We're sorry you're having trouble connecting. Please send your contact information to feedback@zodiac.com and one of our app specialists will reach out to you. Best Regards, AquaLink Support
Look like i will just add yet another similar review. Same issue as all the other reviews. Several attempts to connect and shut off pool functions. Very unstable and very unreliable. Would delete and opt for a diffrent app if it wasnt tied to all my pool functions. Spent to much on pool to have a simple app ruin the experience of owning a pool.
Business response:
Hi Jose, Please give us a chance to get you back up and running. Send us your contact info at feedback@zodiac.com. Thanks! AquaLink Support
Glitch ridden
Business response:
Hi John, Try updating to the latest version. If that doesn't resolve your problem, please email us your contact information at feedback@zodiac.com and we'll connect you with an app specialist. Thanks for your patience! AquaLink Support
A little better but this app continues to be extremely unstable and stops frequently loosing its connection. Frequently it simply wont connect. I sense there may be some problem with my installation and/or hardware. I have had no luck with troubleshooting. The installer says he doesn't know what is wrong and can't help. I have spoken to the vendor who is extremely difficult to contact who helped me configure my guest network connection with the settings iAquaLink prefers with little improvement.
Business response:
Hi, We're sorry you haven't been able to get a stable connection. We'd like to connect you with one of our app specialists. Please send us an email including your contact information to feedback@zodiac.com so we can speak with you about this. Best, AquaLink Support
Such a poorly written app. I would guess High Schoolers wrote it. Let me preference this by saying I am a Software Development Manager for a very large international firm. Beside the constant connection issues while setting it up, there are ZERO locations listed in FL. Maybe you are asking yourself, as the development team must have asked, why would you want FL locations, no one has a pool in chilly FL. -You cannot remove a system without calling. -I have more but no space!
Business response:
Thanks for your feedback, Mark. Our development team is working on improvements to the time zone settings. If you're still having trouble connecting, please email us your contact info to feedback@zodiac.com and we'll get you back up and running. Thanks for your patience! - AquaLink Support
App was pretty decent up until this last update which crashes after each input. For example, if I turn in the Spa, it crashes, have to restart, then turn on the Spa heater it crashes again, turn on the Spa light it crashes again. It took about 5 minutes just to turn on, heat the spa and turn on the lights. This didn't happen with the previous version....
Business response:
We're really sorry for the trouble. We can help! Please email us your contact info (phone / email) to feedback@zodiac.com and we'll contact you ASAP. - AquaLink Support
Constant connection issues -- 100% of the time, requires repeat attempts to start or stop anything -- which happens on multiple phones. Using the web interface works 100% of the time so the problem is clearly in the app itself. The app also not compatible with the tablets I own -- which is where I would prefer to use it. Where are the fixes? Other users reporting the same problems! The entire system is far too expensive to be left with a useless app to interact with it.
Business response:
Hey Phil, We'd like to speak with you directly to resolve your issues. Please email us your contact info (phone/email) to feedback@zodiac.com and we'll contact you directly. - AquaLink Support
iAqualink app has a 2.6 star rating with 4,337 reviews.
iAqualink app is closed now. It will open on Monday at 9:00 a.m.