ICCU

Rains G. 

on Yelp

4 months ago

Customer service has always been top shelf for me. Short wait times for reps. Reps are knowledgeable and quick to action. Some transactions however require video chat. Overall they're great in my opinion . Wish they had branches in California . Best bank I've ever dealt with 

brad n. 

on Yelp

8 months ago

I LOVE ICCU. I've been a user for 9+ yrs. when I relocated to Boise. Since then they've added locations yearly. I especially appreciate the fantastic service from Savannah M. at the Front St location ! Bravo Zulu to her! After surgeries she became my "Online Banker". ................ICCU - Make her Employee of the Year !.............. I will say my CD rates are a tad low compared to brokerage houses, but I like Local. I DO NOT USE any of their credit cards/loans/equity lines, which appears to be where most of th... read more

Jason B. 

on Yelp

a year ago

Nikki. J. From the loan center got me all done in literally five minutes. It was the fastest customer service and the best I've received in a long time five stars you guys. 

Nicole T. 

on Yelp

a year ago

I had to call in to get a plane ticket purchased, and there was a total of about 15 seconds of hold time (if that) and Tiffany from the North Idaho branch picked up my call, she not only helped me perfectly with my issue but was exceptionally kind and easy to talk to!!! 

Matthew C. 

on Yelp

3 years ago

I was a bit hesitant to try this credit union with the super low rating. I have to say I have been pleasantly surprised. Amazing and friendly service so far with the number of times I have had to come in. They even handled a signature guarantee for me seamlessly. I have had a great experience with both the retail side and business side of the operation. A few small cons would be it took a while to open my accounts, but I was in no hurry and enjoyed chatting with the rep. Also it seems like there is a $300 limit on the... read more

Kyle B. 

on Yelp

4 years ago

I wrote the first review 2 years ago but it didn't post. When I logged in to write this update it posted so that's why the dates are so close together. My update is this: The reason I was disappointed in their response at the time was that I had asked, when I opened the HELOC, if I could move it to second position if I wanted to get a first mortgage. Both the person I talked to initially at their central office, and the loan officer at my local branch told me the same thing (I asked both of them before closing to make sur... read more

Kaden M. 

on Yelp

4 years ago

I was in an accident with tons of bills and honestly these people are so incredibly understanding and worked with me to get my charges suitable to what I could afford and we're very very proffessional and actually felt like they care about their customers and not just the money, I've never ever ever had a problem with them and I'm confident if I ever did have a problem they would fix it instantly. Every bank and credit union should follow the standards iccu and it's employees are setting!!!!!!!!! 10/10 most prefered bank 

Flo V. 

on Yelp

4 years ago

Best customer service I have received over the telephone in a long time! I was locked out of my business account because I forgot my login information. It was such a joy to call the 800 number and be answered by a live human being. She was very clear and articulate, polite, and solved my problem right away. I felt very secure during the transaction with a version of two-factor authentication. It was even before 8:00 this morning! 

Steven T. 

on Yelp

5 years ago

I was just about to write them a great review regarding them arranging a mobile deposit for me while out of town. HowI went to the trouble in order to have my normal 'direct deposit' which would arrive late, done a few days early after getting my employer to write a paper check. Well, this is the same deposit amount that I normally get, and after going to all of the trouble, they put the exact same deposit on an extra day hold. I have an IRA, two business accounts, and personal checking with you guys. ****UPDATE: Problem... read more